Jutz
Footballguy
They must be good at understanding the big picture and have skills across a wide variety of areas... with all the departments EG oversees I would think he has to have a good understanding of the big picture and his scope is definitely wide.I don't really think that's what he does.CKO - Chief Knowledge Officer
A chief knowledge officer (CKO) is an organizational leader, responsible for ensuring that the organization maximizes the value it achieves through "knowledge". The CKO is responsible for managing intellectual capital and the custodian of Knowledge Management practices in an organization. CKO is not just a relabelling of the title "chief information officer" - the CKO role is much broader. CKOs can help an organization maximize the returns on investment in knowledge (people, processes and intellectual capital), exploit their intangible assets (know-how, patents, customer relationships), repeat successes, share best practices, improve innovation, and avoid knowledge loss after organizational restructuring.
CKOs must have skills across a wide variety of areas. They must be good at developing/understanding the big picture, advocacy (articulation, promotion and justification of the knowledge agenda, sometimes against cynicism or even open hostility), project and people management (oversight of a variety of activities, attention to detail, ability to motivate), communications (communicating clearly the knowledge agenda, have good listening skills and be sensitive to organizational opportunities and obstacles), leadership, teamworking, influencing, and interpersonal skills. The CKO who successfully combines these skills is well equipped as an excellent agent of change for their organization.
CKO can help an organization maximize returns on investment in knowledge (people, processes, and intellectual capitol). Being directly in charge of customer service, pricing, IT, margin analysis, and shipping / logistics most likely includes making sure the company maximizes returns on investment in these areas. All areas have processes which I am sure EG would know what people belong in these areas, what those 'best practices' are, and has to make sure the employees follow them. Even shipping / logistics involves knowing what processes, and knowledge is needed in order to maximize company profits.
I think most people think CKO is heavily involved in IT, but the description specifically states it is not a re-packaging of that title. There is much more to it, and EG did say he was in direct charge of IT so there is some overlap.
But most important... it is a real title that people use and it sounds bad ###.
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