Do they show it when you are comparing rates? Nope. They showed it down at the bottom which you must page down several pages for, right before you are about to confirm the order. Why not show it while you are comparing several hundred rates trying to find the best deal? Why doesn't $80 per night at Hotel A mean the same thing at Hotel B. Ok, if it was optional, I could understand. By it is crazy #### to be defending this practice on mandatory fees. It makes no sense that anyone continues to defend this. Must be fishing at this point.
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Resort Fees - how are these still legal? (1 Viewer)
- Thread starter BillyBarooo
- Start date
msommer
Footballguy
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I have never bought an airline ticket then been told I need to pay more to use the ticket when I show up at the airport. Nor have I ever heard of that happening to anyone I know.
msommer
Footballguy
Scoresman
Footballguy
i havent seen it either.The ever popular 'I haven't seen it so it doesn't exist' argument. Good job
I think Spirit Airlines charges extra for carry-on luggage or checked luggage, etc. But, you can show up for a flight with no luggage and avoid those fees. Basically they are charging you for something that most people need, and they justify it by offering a very low ticket price. You cannot book a hotel room and decline the "resort fee" though, even if you have no need/interest in using the amenities that it provides. That seems like a key difference.
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avoiding injuries
Footballguy
It reminds me of when I was shopping online for something recently and was searching through google. All the prices for this item were comparable, but then there was one site that was significantly less. They had some reason listed, like a sale of some sort.
Once you added the item to your cart and put in your shipping info, you see they built the difference of the price into their shipping cost to make the total cost even more than the competitors.
Misleading at best.
Once you added the item to your cart and put in your shipping info, you see they built the difference of the price into their shipping cost to make the total cost even more than the competitors.
Misleading at best.
avoiding injuries
Footballguy
Slight hijack because I've been debating starting a thread about this...Does everyone else have gas stations that advertise one price on their signs, but charge a higher price for credit card purchases? Sometimes there is a small sign (barely noticeable and low to the ground), and sometimes it's only listed at the pump.
Can't believe there are people that think this is OK. I look forward to the future that you enabled where we drive down the street looking for a gas station and see the following prices advertised on the signs of different gas stations.
$1.25*
$1.75*
$2.15*
$1.11*
$4.41*
$0.97*
*Please see pump for a list of applicable fees.
It started here within the last year or so and seems like another smoke and mirror scam.
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Yes
One of two tricks they use. Used to be gas was cheaper with a car wash. Now they start offering lower prices if you pay cash.
Been going on that way for a few years in Chicago. That one does make sense though as the retailer has to pay a % to the credit card companies. So, they are passing those savings along to you if you decide to use cash. But, some of the signs are a bit misleading.
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CurlyNight
Footballguy
Arco clearly displays on a large sign what your price is if you charge gas vs pay cash.
Rooster
Footballguy
The whole point of resort fees is to break out the price and be less transparent thus encouraging choices that wouldn't otherwise be made (it's why it's popular, it works). The basis of a contract is one where both parties understand and agree to the terms and this tactic is doing it's best to obfuscate that understanding to increase profit. At it's core, this is a dishonest and immoral tactic even if it's not illegal (and I think it should be). I don't understand the support, I believe profit should be attained by trading value for money instead of exploiting confusion.
parasaurolophus
Footballguy
By law the advertised price has to be the price for airline tickets. That was a recent change, and a good one. If you go to hotels.com and search for vegas hotels the advertised price is lower than the actual. You don't see it until the next screen.
Apparently that is hard to fathom for some.
By all means please show me an example of this happening. Between me and my wife we fly over 50 times a year on a variety of airlines. I have yet to see this happen or hear of it happening to any one I know.The ever popular 'I haven't seen it so it doesn't exist' argument. Good job
Apple Jack
Footballguy
I know when I started driving in '88 in MD, the price on the sign was cash and then cc was more. In some rare cases both prices were on the sign. Only noticed the last few years that it seemed to have changed and they are/were now the same rate.
And yeah, definitely calling bs on the getting to the airport and being charged more for your ticket.
And yeah, definitely calling bs on the getting to the airport and being charged more for your ticket.
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Dan Lambskin
Footballguy
I believe it's because they offer it as a cash discount and not an added credit card feeI thought this was against the rules of the credit card agreement the merchant has with the CC company, but I guess that rule has been relaxed or removed recently because it's popping up more often in the last couple of years.Slight hijack because I've been debating starting a thread about this...Does everyone else have gas stations that advertise one price on their signs, but charge a higher price for credit card purchases? Sometimes there is a small sign (barely noticeable and low to the ground), and sometimes it's only listed at the pump.
Can't believe there are people that think this is OK. I look forward to the future that you enabled where we drive down the street looking for a gas station and see the following prices advertised on the signs of different gas stations.
$1.25*
$1.75*
$2.15*
$1.11*
$4.41*
$0.97*
*Please see pump for a list of applicable fees.
It started here within the last year or so and seems like another smoke and mirror scam.
Apple Jack
Footballguy
They can get away with it. And t hey will continue to do it until they a) are stopped by legislation, or b) the masses rally and put up a united front and make them regret it. Since B is not going to happen, I'm all for legislation to make charges as obvious as common sense would dictate.
GTBilly
Footballguy
Didn't answer my question. Knew all that already. When asked, what reason does the hotel give to justify the resort fee and how do they answer "Why isn't it in the rack rate"?
msommer
Footballguy
Ryan air comes to mindThis_Guy said:By all means please show me an example of this happening. Between me and my wife we fly over 50 times a year on a variety of airlines. I have yet to see this happen or hear of it happening to any one I know.msommer said:The ever popular 'I haven't seen it so it doesn't exist' argument. Good jobThis_Guy said:
msommer
Footballguy
Please do read the whole sentence before speaking your mind.Apple Jack said:
If you book e.g. Ryan Air, do not add luggage at time of booking and then show up with luggage in the airport they wil charge you a higher fee at the airport than you could have booked it for online.
So with Ryan Air you (1) purchase a ticket (2) show up at the airport (3) try to get on the aircraft (4) they stop you and say that will an extra $50 if you want on this aircraft? Just wondering because it seems like your response was missing some of the details.Ryan air comes to mindThis_Guy said:By all means please show me an example of this happening. Between me and my wife we fly over 50 times a year on a variety of airlines. I have yet to see this happen or hear of it happening to any one I know.msommer said:The ever popular 'I haven't seen it so it doesn't exist' argument. Good jobThis_Guy said:
I get upset when I order pancakes to-go from a restaurant, and I show up and decide I want bacon too, and those bastards have the audacity to try and charge me for it.
Zegras11
Footballguy
Happened to me on Allegiant.This_Guy said:
They would not let me on unless I paid $50 more.
I'd flown the same flight, chose the same seat online (exit row, I'm 6'4") three prior times with no issues. All within 12 months. Paid an extra fee to choose my own seat. Never have a a problem with that.
Fourth time, they would not let me down the ramp.
There was nothing online when I booked the flight that said there would be any extra fees. Exactly the same process all four times I booked. No email or text of any changes prior to trip number four. No extra charge on the first leg to Vegas.
On my return leg home on flight four, the gate attendant claimed that my section of the plane (it was like a 4 or 6 row section in the middle) had a carry on baggage fee of $50 that they put into place about a year before. Never mentioned on any leg of the prior flights. I always have only one carry on and check nothing in.
They lied badly. I had to pay to get on. I usually let things slide. Not this one. That company treats customers like dog ####.
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RUSF18
Footballguy
You have a case.
People (person?) who are claiming that these resort fees are just like airlines charging baggage fees, when you aren't forced to pay an extra fee if you do not bring a bag, do not have a case.
I have flown Allegiant many times, and it is very clear when you book that you will pay $50 for carry on/checked bags if you wait until the airport. It is much cheaper if you pay beforehand.
Smack Tripper
Footballguy
This puts me through the roof... Such a penny ante charge that will basically keep me from ever rebooking
Marauder
Footballguy
This is a strawman argument. Hotels don't do that either. I just tried a mock booking on 3 or 4 of the big Vegas Hotels and on every one the resort fee is clearly stated right next to or right below the room rate, in the same size font, on the first page after you enter your dates, number of guests and room type, before you go to the checkout page.So with Ryan Air you (1) purchase a ticket (2) show up at the airport (3) try to get on the aircraft (4) they stop you and say that will an extra $50 if you want on this aircraft? Just wondering because it seems like your response was missing some of the details.Ryan air comes to mindThis_Guy said:By all means please show me an example of this happening. Between me and my wife we fly over 50 times a year on a variety of airlines. I have yet to see this happen or hear of it happening to any one I know.msommer said:The ever popular 'I haven't seen it so it doesn't exist' argument. Good jobThis_Guy said:
I'm not sure where this myth that it is hidden in the fine print or you don't find out until you check in at the Hotel is coming from.
Sammy3469
Footballguy
Even Priceline says this:This is a strawman argument. Hotels don't do that either. I just tried a mock booking on 3 or 4 of the big Vegas Hotels and on every one the resort fee is clearly stated right next to or right below the room rate, in the same size font, on the first page after you enter your dates, number of guests and room type, before you go to the checkout page.So with Ryan Air you (1) purchase a ticket (2) show up at the airport (3) try to get on the aircraft (4) they stop you and say that will an extra $50 if you want on this aircraft? Just wondering because it seems like your response was missing some of the details.Ryan air comes to mindThis_Guy said:By all means please show me an example of this happening. Between me and my wife we fly over 50 times a year on a variety of airlines. I have yet to see this happen or hear of it happening to any one I know.msommer said:The ever popular 'I haven't seen it so it doesn't exist' argument. Good jobThis_Guy said:
I'm not sure where this myth that it is hidden in the fine print or you don't find out until you check in at the Hotel is coming from.
and the total showed the resorts "Hotel Fee" and the Total Cost with that Fee when bidding. I'm not sure what the problem is. If you don't like the Total Cost don't go.
I understand why people get pissed off with these fees, but it's not like they are exactly hidden either.
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been awhile since I booked a room on Priceline and got hit with an unexpected resort fee. does this mean they've changed it?
so, if I win a room at Priceline using 'name your own price' for $200/night and they charge my credit card...you're saying when I find out the hotel name and show up, they won't add on the resort fee afterwards? it's covered in the blind bid?
just googled it and this thread at flyertalk came up: http://www.flyertalk.com/forum/online-travel-booking-bidding-agencies/1386340-priceline-name-your-own-price-resort-fee-fraud.html
one response:
OP,
The information is there. It is not in bold (is it ever?), but it's there.
When you enter your bid and click "Preview Offer", it is under the "Important Information" area:
..."The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price."
Clicking on the "charges" link pops up a new window with this...
..."Charges
Depending on the property you stay at, you may also be charged (i) certain per person, per room or percentage based mandatory hotel specific service fees, for example, resort fees (which typically apply to resort type destinations and, if applicable, may range from $10 to $40 per day), energy surcharges, newspaper delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or (ii) certain optional incidental fees, for example, parking charges, minibar charges, phone calls, room service and movie rentals, etc. These charges, if applicable, will be payable by you to the hotel directly at checkout and are not included in your offer price. Please contact the hotel directly as to whether and which charges or service fees apply."
The information is there. It is not in bold (is it ever?), but it's there.
When you enter your bid and click "Preview Offer", it is under the "Important Information" area:
..."The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price."
Clicking on the "charges" link pops up a new window with this...
..."Charges
Depending on the property you stay at, you may also be charged (i) certain per person, per room or percentage based mandatory hotel specific service fees, for example, resort fees (which typically apply to resort type destinations and, if applicable, may range from $10 to $40 per day), energy surcharges, newspaper delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or (ii) certain optional incidental fees, for example, parking charges, minibar charges, phone calls, room service and movie rentals, etc. These charges, if applicable, will be payable by you to the hotel directly at checkout and are not included in your offer price. Please contact the hotel directly as to whether and which charges or service fees apply."
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found this from the NY times 4 years ago:
http://www.nytimes.com/2011/09/11/your-money/when-hotels-add-resort-fees-to-pricelines-price.html
http://www.nytimes.com/2011/09/11/your-money/when-hotels-add-resort-fees-to-pricelines-price.html
i think these types of deceptive/fraudulent charges are mainstream in the Hotel business but is mostly fringe airlines which do this. The practice is wrong in either case. In a free market goods and services should be competed for in a fair manner, not one of trickery. Some hotels and websites are upfront with these charges, but there are lots of abusers.
msommer
Footballguy
So with Ryan Air you (1) purchase a ticket (2) show up at the airport (3) try to get on the aircraft (4) they stop you and say that will an extra $50 if you want on this aircraft? Just wondering because it seems like your response was missing some of the details.Ryan air comes to mindThis_Guy said:By all means please show me an example of this happening. Between me and my wife we fly over 50 times a year on a variety of airlines. I have yet to see this happen or hear of it happening to any one I know.msommer said:The ever popular 'I haven't seen it so it doesn't exist' argument. Good jobThis_Guy said:
Did you miss the bolded?
Yes I did miss that irrelevant piece of info that you did NOT include in your response to me.
Here's the thing...they are charging you for an additional service that you requested. They do not require you to pay the fee to get on the plane. They charge the fee for the additional service of checking a bag that you asked for. The hotels are not doing this. They are saying that unless you pay the additional fee for these service that you did not request and may not even use you may not get the service that you paid for originally.
The thing is this is exactly what the hotels are doing. They may disclose it at the time of booking, I'm not arguing that. But when you show up to check in you have to pay the resort fee if you want to you the room you have already booked. Airlines are not doing that. They are charging you optional fees for extra services you request.
The problem is that when the hotels do not include the required in the price it makes it harder to compare prices. Additionally it makes it easier to mislead customers since the resort fees can be less obvious in some cases.
They were not charging you extra to get on the plane, they were charging you a fee for your carry on. They had a policy change since the last time you flew with them. I don't know how they disclosed this to you when you booked so it is possible that they mislead you there. But the additional fee was for an additional service that you requested not a requirement to get on the plane. Very different than what the hotels are doing..
Zegras11
Footballguy
Sorry, it was never online when I booked. It was never brought up on any of the seven prior legs.
The only thing I ever saw was a fee when I booked online was a fee if you checked in your bag. Not carry on.
GroveDiesel
Footballguy
So which hotel chain does msommer work for?
Ignoramus
Footballguy
Doesn't seem to be the norm. You must be pissed that they told you what it was actually going to cost you.I called a Vegas hotel today asking for reservation quotes... unsolicited, they gave me the all-in price including the resort fees. I felt so duped.
msommer
Footballguy
There you go with the assumptions.
I work with logistics and telecoms, and not for any hotels, resorts or other of that ilk
msommer
Footballguy
You must be pissed that they told you what it was actually going to cost you.I called a Vegas hotel today asking for reservation quotes... unsolicited, they gave me the all-in price including the resort fees. I felt so duped.
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Oh, That explains it. The telecom industry was a real pioneer at the practice of deceptive and hidden charges.
He hasn't been defending the practice. He's been advocating that people become a bit more responsible and pay attention. Also he's one of the few that seems to get that Third-party websites aren't the hotel.
parasaurolophus
Footballguy
He has absolutely defended the practice. He may not have come out and said " I love it" but he has posted like 15 times saying other industries do it, that it is obvious, and just go elsewhere if you don't like it. He hasn't been an advocate for anybody but the hotels.
GroveDiesel
Footballguy
Have you even read the thread? He absolutely has defended the practice. And if you'd read the thread, you'd know that those third party websites have asked the hotels to include the resort fees in their quoted prices that they submit to the websites, but many hotels choose to manipulate the system and not do so.
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