Soulfly3
Footballguy
Ok, I dont know how this happened, but my niece's laptop will no longer boot. She wears she didnt download anything virus related (I know it has active antivirus etc, I installed it)
Im fairly savvy w comps, so Ill just cut to the chase.
Will no longer boot in Safe Mode. any of them. Or normally. system will just hang, and then BSOD or just stay put. I can get to the windows login screen, but no further. And in safe mode, it hangs on the last dos command..
She has some important photos of family/friends (deceased and alive) that she really wants to recover and some important docs, but other than that, I could just use the ASUS recovery tool (F9 on startup) to completely wash the system...
But not what I want to do... yet... I need those photos/files if possible.
She does not have the windows disc, or any disc for recovery for the system... I assume Ill have to make one.
Any pointers/tips on how to go about this? I have an official microsoft download link for the version of windows she's running (windows 7 premium) and the KEY for it is on a sticker under her laptop...
Help. Thanks!
Im fairly savvy w comps, so Ill just cut to the chase.
Will no longer boot in Safe Mode. any of them. Or normally. system will just hang, and then BSOD or just stay put. I can get to the windows login screen, but no further. And in safe mode, it hangs on the last dos command..
She has some important photos of family/friends (deceased and alive) that she really wants to recover and some important docs, but other than that, I could just use the ASUS recovery tool (F9 on startup) to completely wash the system...
But not what I want to do... yet... I need those photos/files if possible.
She does not have the windows disc, or any disc for recovery for the system... I assume Ill have to make one.
Any pointers/tips on how to go about this? I have an official microsoft download link for the version of windows she's running (windows 7 premium) and the KEY for it is on a sticker under her laptop...
Help. Thanks!