Here in SoCal.
Christmas Eve I take the 241, from the 91, down to Mission Viejo. Passed two tolls. Take opposite route the following day passing two tolls. All four tolls total $13.70.
I get a bill today for $243.70 with the penalties. Saying I did not pay my tolls online. If I don't pay by 2/5/15 the total due amount will be $413.
Tolls can only be paid online and have to be paid within 5 days of occurrence.
I have done this process numerous times during the past year. Did it at Thanksgiving and again in early Dec.
I am pretty sure I logged on to their site and paid the tolls right after Christmas. I check my bank statement today and their are no charges. I did not write down the confirmation #. They normally email it to you. I do not have that email either.
I'm thinking they did not process my payment and thus did not send out the email. Their site is intentionally a cluster-eff in order to confuse and make you error when paying your tolls. Or the holidays were a blur and I'm just remembering paying the tolls from Thanksgiving and early Dec.
Four tolls which were $3.50 each are penalized $57.50 each. It's disgusting even if I'm the one in the wrong.
Going to roll with the your website screwed up defense. Hopefully they'll waive the penalties or at least reduce them. Not holding my breath.
Christmas Eve I take the 241, from the 91, down to Mission Viejo. Passed two tolls. Take opposite route the following day passing two tolls. All four tolls total $13.70.
I get a bill today for $243.70 with the penalties. Saying I did not pay my tolls online. If I don't pay by 2/5/15 the total due amount will be $413.
Tolls can only be paid online and have to be paid within 5 days of occurrence.
I have done this process numerous times during the past year. Did it at Thanksgiving and again in early Dec.
I am pretty sure I logged on to their site and paid the tolls right after Christmas. I check my bank statement today and their are no charges. I did not write down the confirmation #. They normally email it to you. I do not have that email either.
I'm thinking they did not process my payment and thus did not send out the email. Their site is intentionally a cluster-eff in order to confuse and make you error when paying your tolls. Or the holidays were a blur and I'm just remembering paying the tolls from Thanksgiving and early Dec.
Four tolls which were $3.50 each are penalized $57.50 each. It's disgusting even if I'm the one in the wrong.
Going to roll with the your website screwed up defense. Hopefully they'll waive the penalties or at least reduce them. Not holding my breath.