I am late to the game this year because I have been dreading the call and putting it off as long as possible. (Have been playing the game for years and have gotten free ST MAX, gift card, big discounts every year. Sometimes husband and I just cancel and sign up in others persons name so as of now we did still have 12 months left on contract...yes I know that doesn't matter at all as that always goes away once you reconnect) So, after reading this year that more people having problems with getting the "deal" we set up disconnect few weeks ago to cancel at end of billing cycle month. Service cancelled as of last night at midnight. I called the win-back number tonight (888-333-0804) We have 4 receivers Xtra package bill just went up to around $156 after first year credits expired. First lady (I think Sam but no one I talked to spoke English very well so I'm not sure) She was fairly helpful and after explaining that we're happy to lower our package to Choice and drop one wireless box so we only have 3 total she immediately offers Free Sunday Ticket Max, $200 gift card for $72.99 month. (before taxes) She confirms that the credit we have on account ($52.37 from the one month of ST we got charged on auto-renew before I cancelled it would still be there and no cancellation fees) I tell her (thanks to this thread) "Well a co-worker of mine who went through this recently got $300 gift card" She pauses about 10 seconds and says yep no problem, you're eligible for the $300 gift card. All in all if I could go back in time I would have taken this deal. (At this point had only waited on hold about 8 minutes to talk to someone and spent about 20 minutes with her) Well I had to push it a little more and said "well my co-worker is also only paying about $38/month plus tax for the same thing after just taking a win-back deal" So she explains that maybe the loyalty dept can add more credits and she wants to check for me. I say ok...then 15 minutes on hold then I start getting the "please hold for the next available agent" I am realizing uh-oh this isn't good. Needless to say I was then connected to cancellation-loyalty dept who had no idea what I'm talking about. I call main win-back number again---wait 10 minutes for a less helpful less english speaking person (I thought she said Paris but apparently it was Lee)...there is no record of my previous conversation with "Sam" so I start over but she can't even access my account. Says her computer needs an update and she needs to talk to a supervisor. Then of course...on hold FOREVER and finally hang up because I think we're disconnected again! I make some work calls and get a weird California number calling me so I click over and it's actually "Lee" calling me back. I think wow, this is nice for a change! She apologizes and I start from the beginning and she quotes me $83.99 for the EXACT same deal. I tell her well...this is worse than last time I'm going to hang up with you and call right back to get someone else! She tells me to hold on she wants to help and then we get disconnected. I'm playing a drinking game at this point and pouring another drink every time I get disconnected or put on hold! I wait 15 minutes and decide to give it another try. Call same number and get "Nellie" I think and I can understand her the least of the 3. She asks how many receivers I need..I say I'll drop one so we would have 3. She immediately quotes $99.48 for choice package which is $5 off per month. I say wait, what?? THIS is your win-back offer? $5 off month? You're kidding right? More what I'm looking for is you add a zero to that and make it $50 off/month with free ST Max and $300 gift card. She pauses for about 20 seconds and says...yeah ok no problem. Throws in movie channels for 3 months and says $74.48/month before tax. I ask for any other discounts she says I have to call loyalty dept after service is reconnected but here's the thing...she doesn't reconnect my service. Gives me a different number to call when I'm ready to reconnect (800-288-2020 and ask for the win-back dept and tell them what day to turn my service back on) Then she says after that to wait 24-72 hours for service to activate then visit www.directv.com/redeem to activate my gift card. I'm so confused...apparently I got the deal but didn't get the deal until I call back a different number. I'm exhausted and too old for this! Oh and moral of the story is sometimes the first deal is the best...I wish I had taken door #1 as that was a pleasant call and I would have only about a half hour invested (all in all I spent about 2-2 1/2 hours on the phone with them)and would have TV back on !