I got the email below 1/19. I am currently willing to give them some more time. In the past I did get notifications from LeagueSafe when i paid my fees, so feel confident the money is there.
Here's another update on payouts: when we took over operations of Quest, not only did we have to run day to day of all leagues during the season, but we had to figure out the accounting picture of all leagues, as the information shared with us during the transition was not completely comprehensive.
This, coupled with the manual nature of LeagueSafe, our need to familiarize ourself with the platform, and some nuances into how LeagueSafe structures the accounting of not just all leagues collectively, but each league individually, has led to the delays in the processing of payouts.
We want to make a couple of assurances:
1. This is not a financial issue. The league is in great shape, both in the short and long term.
2. We are working every day with LeagueSafe's team. Basically, it's trying to interpret the previous owner's accounting tendencies to break them down, per league, then re-allocating any excess funds accordingly based on specific designated thresholds for each league.
It's extremely manual - both going through each individual league, as well as inputting the winners on LeagueSafe. Fortunately, as we said during our last update, LeagueSafe has been great to work with and together we are working on it.
We will say this - we understand the concerns associated with the timing and our ability to process these payouts. Given that we're not only new owners, but new to these systems, we do appreciate your patience and are trying as quickly and diligently as possible. We know you all want to be paid, and we've completed all DataForce leagues and almost half of Quest leagues thus far. While it's been about a month since the season ended, the volume of work associated with "cleaning up" the accounting, plus manually entering in each individual payout per league, but only doing so after our cleaned up accounting matched what LeagueSafe had, has been a long process.
Bottom line - we're trying, we're working diligently, and we will get them all done soon. Moving forward for future seasons things will be easier and quicker as the accounting will be structured in a way that makes more sense and more accurately reflects each league.
We apologize for any delays, frustrations, or lack of timely updates on this. Know that we are trying, and at the end of the day, our goal is to create a better experience for our owners. But, it starts with work on the back-end to make sure Quest can become stronger than ever, and we're making great progress towards achieving that.
Thanks, for your patience, for a great season, and for what will be a great 2019!