I don't know if this is true, but neat
story about Apple Customer Service
Blocked at my office. Cut/paste please?
I spent a lot of time the other day giving Apple a lot of flak for becoming the “ESPN of tech companies.” The following (alleged) story doesn’t change my mind, but it is a reminder that Apple’s still got some pretty good swag rolling when it comes to customer service.Apparently, Apple’s got a CLOSE eye on any and all returns of iPad 2′s, as they want to make sure there’s no fatal flaw hanging out there that could ruin the experience for any consumers this soon after the release of their newest product.
And, according to Mac Rumors, they’re watching so closely that they even noticed when a man returned his iPad 2 with a note on it that said, “Wife said no.” This is, according to MR, per an “individual close to Apple.”
This individual (or source or whatever you want to call him/her), says that the story, when it was noticed by customer service, was “escalated as something funny.” As the story rose up the company ranks via the old-fashioned form of forwarding email, “two [vice presidents] got wind of it.”
They then made the executive decision to send the gentleman who returned his iPad a new iPad 2 with a note on it that read, “Apple says yes.”
Sure, that doesn’t mean that Apple’s so hands-on with its customers that every single consumer of an iPad 2 is going to be satisfied, and it certainly doesn’t mean that the world is going to receive free iPads.
But it is a pretty freaking hysterical customer service story, and provided it’s true, it means there’s some random dude out there who had a perfectly crappy day turned around thanks to some Apple execs.