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Chick Fil-A

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Considering they are a fast-food restaurant, it is amazing how much innovation they bring to the segment.

Exactly...chicken sandwich, spicy chicken sandwich, it never ends with these guys.

Well, they went chicken v. burger

They went waffle fries v. regular fries

They emphasize customer service v. whatever you think you get from mcdonalds, etc.

Early adopter of free-refills

Free wifi

They are almost always over-staffed - clean tables, flowers on table, etc.

They will now bring your food to you table.

They have a full breakfast menu

Their drive-through experience during busy hours is second to none - multiple lanes, ability to pay before you get to the window, a person outside taking your order, etc.

Make fun of them if you want, but it certainly appears that they do a good job in picking franchise owners, training them, and giving them tools to succeed. Most fast-food restaurants and staff always seem like they are just going through the motions just getting by every day. Chick-fil-a folks always seem to be looking for more ways for you to enjoy their particular dining experience.

Lol that you think that even half that list is innovative. Tons of other fast food places do exactly what you listed. The customer service you list is the major edge, bring you your food, walk around looking for refills, etc.

That and they have pulled the wool over many people/milfs eyes that they are a healthy alternative to the other fast food majors.

I don't think so.

As for innovation - we are not talking a tech company here, but we are talking about an era where most fast food restaurants are run like factories - with a commensurate dining experience. Those restaurants look to new food products to draw in customers, while Chick-fil-a is constantly looking for ways to improve the dining experience. In that respect, they are being innovative, within the confines of their industry.

I can't speak to others intent, but when I go to Chick-fil-a, its not because I think its healthier. Its just a better overall experience. Sometimes its just nice to go somewhere where everyone is polite. :shrug:

I've never had bad customer service at any CFA I've been to. All the workers are super nice and I've also never seen a dirty CFA. Always clean even when it's super crowded. No fast food chain can beat the customer service experience at CFA.

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Has this been addressed yet... ?

You give your order at the counter

They don't give you a table number or anything, they only have your name

You go sit down anywhere in the place

2 minutes later a person you've never seen before arrives with your food and calls you by name

Secret cameras in back?

they write on the receipt what you are wearing

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Nobody actually likes a Dunkin Donuts donut. This is just shtick.

Love'em. I have every bad eating habit in the book, but somehow an utter lack of a sweet tooth (not that a plain DD donut is in anyway healthy).

I can't stand glazed donuts, not to mention all the ridiculous monstrosities with all the toppings.

I much prefer that crusty goodness of a plain cake donut.

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Nobody actually likes a Dunkin Donuts donut. This is just shtick.

Love'em. I have every bad eating habit in the book, but somehow an utter lack of a sweet tooth (not that a plain DD donut is in anyway healthy).

I can't stand glazed donuts, not to mention all the ridiculous monstrosities with all the toppings.

I much prefer that crusty goodness of a plain cake donut.

I'll go to DD for their sour cream cake donuts...standard or chocolate. That's about it. I get the same "crusty" texture you were referring too at either place, only KK allows for them fresh. I'll eat them by the dozen in that state. KK is significantly sweeter than DD, but DD has larger donuts.

My favorite donuts ever were potato donuts my grandmother made. Sprinkle the slightest amount of cinnamon on top and dig in....no need for any sort of glaze/filling.

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Best donuts are powdered sugar/cinnamon on the outside with "fruit" filling in the middle. DD and Publix both do those very well, but KK is no slouch. I'll have maybe two of these a year though...

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boston crème's are by far one of the top tier donuts

krispy kreme glazed is a contender

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Nobody actually likes a Dunkin Donuts donut. This is just shtick.

Horrible

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Nobody actually likes a Dunkin Donuts donut. This is just shtick.

I'm addicted to their coffee - never get donuts.

That's funny, because their coffee is garbage.

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We dont really have chick fil a's out here in california. Sad. Some day.

This is fishing, right? They're all over SoCal, and they have a few locations in the bay area as well.

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Dunkin coffee and donuts are terrible. I don't get it. Just bad.

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Dunkin coffee and donuts are terrible. I don't get it. Just bad.

20years ago their coffee was really good.The definitely changed something. Stuff they sell sucks now but people still love it.

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Nobody actually likes a Dunkin Donuts donut. This is just shtick.

I'm addicted to their coffee - never get donuts.

That's funny, because their coffee is garbage.
for real

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opening up in Bellevue, WA tomorrow

http://i.imgur.com/nQVCKfb.jpg

whats the story with the tents?

free chik fila for life?

Not for life but the first 100 win a free meal once a week for a year. :X

i dont get how people can eat that much fast food to make this worth their time. i might have chik fila once a week and i still feel thats too much.. reminds me of the all you can eat Olive Garden thread we had around here a month or so ago

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they put one up on captiol drive here in milwaukeeland and it has like a four car wide drivethough it is like a bank maybe they send you food in a tube i do not know damndest thing i ever saw brohans take that to the bank

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when i goto chik fila during lunch ill go with a few buddies & one is korean. the owner of this chik fila is korean and always hooks us . the other day she came out with some VIP card and said here you guys go this is very limited and special. i have no idea what purpose it has but i am now a CHIK FILA VIP :hophead:

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Somebody call the police because I just murdered the Chick-fil-a breakfast buffet.

:coffee:
I might switch my next Orlando trip from a flight to a drive so I can hit up one of these CFA breakfast buffets along the way.

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The CFA by my house let my (then) 4 year old come behind the counter and help fix her own ice cream cone. Pretty much made it the single greatest restaurant on the planet in her opinion. Great marketing schtick.

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Just approved by zoning to open one in Flemington NJ. :excited::thumbup::pickle:

The wife and I went to a prospective franchisee meeting one time a few years ago. Interesting franchise model they have...

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Just approved by zoning to open one in Flemington NJ. :excited::thumbup::pickle:

The wife and I went to a prospective franchisee meeting one time a few years ago. Interesting franchise model they have...

Details?

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Just approved by zoning to open one in Flemington NJ. :excited::thumbup::pickle:

The wife and I went to a prospective franchisee meeting one time a few years ago. Interesting franchise model they have...

You were approved?

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Just approved by zoning to open one in Flemington NJ. :excited::thumbup::pickle:

The wife and I went to a prospective franchisee meeting one time a few years ago. Interesting franchise model they have...

You were approved?

So here's a few of the details:

-They want approved franchisees to share their religious beliefs. Not necessarily as fanatical, but if you told them you were agnostic or Muslim, I doubt you'd be getting a franchise

-The part I found interesting is that they do all the location and build-out. You basically "run" the franchise within their parameters and give them a % of the revenues. I forget the % exactly. So basically, they get paid if you sell something, even if you're operating at a loss.

We didn't pursue the path any further because of these two major caveats:

-With very few exceptions, you can own a maximum of 1 franchise location.

-When you die, or decide to retire, THEY decide who the franchise transfers to. If I retired, and wanted to give it to my kids, I'd need Chick-fil-a approval. Likewise, I can't sell my franchise rights to someone else.

These two things greatly cap the earnings potential. They said that a good owner operator could take home $200-$300K...My wife and I felt we could do better elsewhere.

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Just approved by zoning to open one in Flemington NJ. :excited::thumbup::pickle:

The wife and I went to a prospective franchisee meeting one time a few years ago. Interesting franchise model they have...

You were approved?

So here's a few of the details:

-They want approved franchisees to share their religious beliefs. Not necessarily as fanatical, but if you told them you were agnostic or Muslim, I doubt you'd be getting a franchise

-The part I found interesting is that they do all the location and build-out. You basically "run" the franchise within their parameters and give them a % of the revenues. I forget the % exactly. So basically, they get paid if you sell something, even if you're operating at a loss.

We didn't pursue the path any further because of these two major caveats:

-With very few exceptions, you can own a maximum of 1 franchise location.

-When you die, or decide to retire, THEY decide who the franchise transfers to. If I retired, and wanted to give it to my kids, I'd need Chick-fil-a approval. Likewise, I can't sell my franchise rights to someone else.

These two things greatly cap the earnings potential. They said that a good owner operator could take home $200-$300K...My wife and I felt we could do better elsewhere.

So really you don't OWN it if you don't build any equity or build the business. You can't decide to sell it to whomever you'd like; when you're done, you've made your salary, and you're done?

Sounds like you pay the franchise fee and you just become an employee of CFA?

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Just approved by zoning to open one in Flemington NJ. :excited::thumbup::pickle:

The wife and I went to a prospective franchisee meeting one time a few years ago. Interesting franchise model they have...

You were approved?

So here's a few of the details:

-They want approved franchisees to share their religious beliefs. Not necessarily as fanatical, but if you told them you were agnostic or Muslim, I doubt you'd be getting a franchise

-The part I found interesting is that they do all the location and build-out. You basically "run" the franchise within their parameters and give them a % of the revenues. I forget the % exactly. So basically, they get paid if you sell something, even if you're operating at a loss.

We didn't pursue the path any further because of these two major caveats:

-With very few exceptions, you can own a maximum of 1 franchise location.

-When you die, or decide to retire, THEY decide who the franchise transfers to. If I retired, and wanted to give it to my kids, I'd need Chick-fil-a approval. Likewise, I can't sell my franchise rights to someone else.

These two things greatly cap the earnings potential. They said that a good owner operator could take home $200-$300K...My wife and I felt we could do better elsewhere.

Good deal. Is that something you're still pursuing?

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Just approved by zoning to open one in Flemington NJ. :excited::thumbup::pickle:

The wife and I went to a prospective franchisee meeting one time a few years ago. Interesting franchise model they have...

You were approved?

So here's a few of the details:

-They want approved franchisees to share their religious beliefs. Not necessarily as fanatical, but if you told them you were agnostic or Muslim, I doubt you'd be getting a franchise

-The part I found interesting is that they do all the location and build-out. You basically "run" the franchise within their parameters and give them a % of the revenues. I forget the % exactly. So basically, they get paid if you sell something, even if you're operating at a loss.

We didn't pursue the path any further because of these two major caveats:

-With very few exceptions, you can own a maximum of 1 franchise location.

-When you die, or decide to retire, THEY decide who the franchise transfers to. If I retired, and wanted to give it to my kids, I'd need Chick-fil-a approval. Likewise, I can't sell my franchise rights to someone else.

These two things greatly cap the earnings potential. They said that a good owner operator could take home $200-$300K...My wife and I felt we could do better elsewhere.

So really you don't OWN it if you don't build any equity or build the business. You can't decide to sell it to whomever you'd like; when you're done, you've made your salary, and you're done?

Sounds like you pay the franchise fee and you just become an employee of CFA?

Yeah. You're basically an owner/operator. There's no cap on your earnings potential other than it's just what you can get out of your one location.

I didn't like that arrangement, so I suggested to the wife (who was the one really interested) that it wasn't probably worth pursuing, and that was that. I've owned a franchise before in a different industry, so I at least am aware of some of the loopholes. Basically, too much of the power lied in the franchise, and not enought with the franchisee.

-Having only 1 location per franchisee means that everybody is expendable. If you own a bunch, you start to have leverage. That would require an organized effort from multiple franchise owners in this situation.

-Since you sell Chick-fil-A products, and all of those products are sourced from Chick-fil-a, AND since their royalties are tied to revenue, not earnings, they aren't really incentivized to provide you a healthy margin. That is, if they decide that they need more $, and they decide to raise the cost you pay for their chicken by 15%, your only recourse is to raise your prices or just eat those costs elsewhere. Regardless of what you do, they get 15% more from you for their chicken, AND they stil get their royalty percentage off your top-line...so if you decide to raise prices to help counter THEIR price increase, they also get more royalties as your top line sales grow too...

-Not being able to sell your franchise means that you can never capitalize on future growth potential. You basically get a cash flow that terminates when you stop running it. No ability to really set your family up for a "legacy."

It's really a deal baised towards Chick-fil-A. Truthfully the first and second points were the ones that irked me the most. There's just nothing to stop them from deciding that they can open corporately owned franchises and run them better and more profitably, and subsequently jack your cost of goods up so high that you can't profit, causing you to "close," at which point they take over. This essentially means you can do well...but not too well.

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when i goto chik fila during lunch ill go with a few buddies & one is korean. the owner of this chik fila is korean and always hooks us .

I assume this was in Annandale? :D

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when i goto chik fila during lunch ill go with a few buddies & one is korean. the owner of this chik fila is korean and always hooks us .

I assume this was in Annandale? :D

no, but i see what you did there :D

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Has this been addressed yet... ?

You give your order at the counter

They don't give you a table number or anything, they only have your name

You go sit down anywhere in the place

2 minutes later a person you've never seen before arrives with your food and calls you by name

Secret cameras in back?

they write on the receipt what you are wearing

So you're saying we should take off that hunters orange jacket we walk in with, hide it, and then watch them walk around for awhile.

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Don't forget to amuse yourself playing the "Thank you" game. All Chick-fil-a employees are programmed to respond to your "Thank You's" with "My Pleasure." The wife and I like to just go way overboard with the "Thank You's" just to make them have to say it over and over and over. Without fail, every employee will say, "My Pleasure."

I'd imagine if they didn't, you should complain and get a free sammich or something.

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Just approved by zoning to open one in Flemington NJ. :excited::thumbup::pickle:

The wife and I went to a prospective franchisee meeting one time a few years ago. Interesting franchise model they have...

do you remember the money involved in owning a franchise?

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Just approved by zoning to open one in Flemington NJ. :excited::thumbup::pickle:

The wife and I went to a prospective franchisee meeting one time a few years ago. Interesting franchise model they have...

do you remember the money involved in owning a franchise?

It's low 5-10K

Except, like I said above - you don't really "own" it.

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Just approved by zoning to open one in Flemington NJ. :excited::thumbup::pickle:

The wife and I went to a prospective franchisee meeting one time a few years ago. Interesting franchise model they have...

do you remember the money involved in owning a franchise?

It's low 5-10K

Except, like I said above - you don't really "own" it.

I don't remember the exact amount, but it is very low by typical franchise standards, and as John Bender noted, you don't really "own" it in the traditional sense. I see CF franchises as being good ideas for hard workers with some restaurant experience, but maybe not a ton of $ to their name at the start...Not so much for someone trying to build a niche to become uber-wealthy.

Their model certainly makes them attractive to people who may not otherwise have the means to raise the upfront capital required to go all-in some other franchsie where the franchisee owns retail space and is responsible for the building, etc.

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they put one up on captiol drive here in milwaukeeland and it has like a four car wide drivethough it is like a bank maybe they send you food in a tube i do not know damndest thing i ever saw brohans take that to the bank

That is Capitol Drive in Brookfield though. That is a conservative area and it is near a huge intersection so people are going to go there. The one in Greendale, near a Walmart, does get business but I have driven past there with zero cars in the drive thru. I've been to that one once, got a buffalo wrap, wasn't impressed.

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Somebody call the police because I just murdered the Chick-fil-a breakfast buffet.

:coffee:
I might switch my next Orlando trip from a flight to a drive so I can hit up one of these CFA breakfast buffets along the way.

Yeah, I want to know more about this. I think someone up-thread mentioned one in Atlanta. That's probably the one I would go to.

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Was doing work with a guy not too long ago and lunch time came up. Was going to skip lunch but there was some down time so I asked if he wanted to go. Not having a lot of time I said I don't usually do fast food but Chick would be okay. His eyes lit up and he tells me he goes there every day for lunch. Every day! Seems a bit much. :shrug:

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