so I've called customer retention twice now and they're telling me the same thing both times - they can't give me Ticket for free this year because I had it free last year. All they'll offer is $25 in discounts off the bill, free Red Zone and half off ST Max for four payments of around $35 (one of which they'd pay so I only pay 3 payments).
I've been a Direct TV subscriber for three years and am not currently on a contract - I called in last year and got ST for free, no problems. I only had to re-up for a one-year contract. This year I gave them the same lines as everyone else, i.e., A) Dish is cheaper and will give me Red Zone and free stuff, B) my bill is way too high and we're looking at other options, etc. etc. No luck (and the second guy even said "oh I see there's a note here on your account you called earlier and aren't eligible for free Sunday Ticket.")
Any ideas? I'm about ready to switch to Dish on principle since if all Direct TV will give me is Red Zone, I could actually get that and a slightly lower bill with Dish.