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Good advice here. Last year I thought I could have had a date with my rep. She was flirting with me about my accent, sports I watch, and stuff and I was giving it right back to her (with my wife giving the eye rolls in the background). They always buy my story that the wife wants to go back to cable so I need to lower the bill and get Sunday Ticket or she's switching. Got the best deal ever last year. Waiting another two weeks before calling this year.
I said "Cancel" when prompted by automated service. Went right to retention, stated they're giving ST to new customers and I want it too. I also didn't have to extend my contract.
I just tried again and was offered like 50 bucks off the ticket. Not having any luck this year
This happened to me before. I waited two days and called back. Told them that I needed to keep the service one more week because Comcast couldn't come out right away. Rep asked why I was canceling, I advised him I wanted ST for free couldn't get it. Comcast offered me RZ for 4.99 a month. Rep hooked me up and all was good.
They called me back and left a few message saying there was something they can do for me after I processed my cancellation. I let it sit for a bit and called back.
If you add everything up, I basically got ST Maxx for a total of $90 (which includes the gift card) plus the $25 credits for 12 months. Others on here got the credits PLUS ST Maxx completely free...and I've been a customer since 2002.
Sort of. ST by itself (not Maxx) is $240. Maxx is $330 (which includes Redzone). They gave me the Maxx upgrade for free ($90) and took off $8/month for 6 months plus the $100 gift card...so I'm basically paying $90 total for ST Maxx when you factor in everything they gave me ($240 - $48 - $100 = $92)
Sorry I'm just seeing this. Was paying 70 per month for choice package and 2 receivers. Now paying 61 for same package and an extra Dvr receiver, Sunday ticket max, hbo/cinemax/showtime 3 months, and a $200 visa gift card.
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Good deal. choice 150 plus the ticket and any free perks they toss at you for a few months for $70...good deal.
I'm under the same contract (genie upgrade last year) and that's the exact same offer they gave me.
That must be new, or maybe even that depends on who you get. I was without Directv for a year around 2000-2001. When I called up to get the deals they were advertising for new customers they said since I had previously had Directv I wasn't a new customer. Nice to know that enough competition makes these companies treat people right.
I don't know how it works in their matrix world. I was surprised/shocked myself, but I literally cancelled, called back within 48 hours with the same phone number, address, etc, and they walked me through like they had never done business with me. It's kind of funny (and probably does depend a lot on who you connect with on the other end of that line) but even when they start their blanket pitch and I cut them off and said "I know exactly how this works...here is what I want to sign up with", they still said 'ok".
Glad that works for you but kinda surprised it does because we go into it on a 24 month commitment and they do a pretty thorough job explaining that after 12 months, you have this rate. I can see that working though because to break the agreement at that point costs $240 ($20/mo x months left on commitment) and if your bill is going to go up by $30 or so, you can always pitch the thought "well, its actually cheaper to break the commit and go somewhere else than it is to pay the regular rate. Maybe sprinkle in a story about how you can't afford it or something..They will likely think "getting $70/mo ($840/yr) is better than losing a customer and getting $240.
The problem you have is you have a contract. The mistake you made was having a 2 year signing. Basically you are Vernon Davis and DTV are the Niners.
There's probably some other 'hidden' metric they are using, since clearly many of us have been able to call every year and get it free, for many years in a row.I was flat out told, because I got it free last year, i will NOT be getting it free this year. This was by retention. Only thing they "gave" me was the full Sunday Ticket that comes with Red Zone, tablet viewing, etc. for the price of the regular ticket. So basically $100 off. I've called like 5 times over the last 6 weeks too.
