First, this lady sounds atrocious.
That said, it's not like people today are different from those travelling ten, twenty, thirty years ago... but the experience has become so pained and segregated.
Between having to pay for anything other than a middle seat, pay for luggage but then get stuck with no room to store it on the plane, increasingly rude and entitled airline staff, long lines sometimes even at TSA pre checks...flying has gone from novelty and luxury to fun to perfunctory to difficult to pain in the ### to emotionally exhausting and frustrating.
Doesnt excuse the behavior of most, but air travel has become just so darn stressful, it has pushed people's restraint to its limit. Worse so if you don't fly that often, are scared to a bit to begin with and don't have the money to afford TSA pre, non middle seats in the way back that board with no room for carry ons and the like. You then watch all the other people have a "somewhat" less stressful time and you end up with the short stick.
People can only have so much of a fuse and to a large degree in GENERAL, the airlines are to blame.
Again, doesn't excuse the behavior but helps us understand it.
and screw this entitled piece of crap.