Ray Karpis
Footballguy
My two teen/preteen boys are shoe-obsessed. Pretty much the only thing on their Christmas lists was shoes. One of the big asks on my 10-year-old's list was a custom pair of NikeID shoes. He convinced his grandma to get those for him, so earlier in December he started designing them to get them ordered before Christmas.
On a Sunday afternoon in mid-December we were eating lunch at my mom's house when he finally decided to place the order. He was designing them on her laptop, so she gave him the credit card info to put in and place the order. I briefly glanced at what he designed, and generally approved, so I wasn't paying that close attention.
About 45 minutes after he placed the order, he came running into the kitchen saying there was a problem.
Son: "Dad, we need to cancel that order...we need to cancel it...I ordered the wrong pair."
Me: "What do you mean...how is it the wrong pair?"
Son: "Well, I was just messing around and made a few different pairs. I accidentally put the wrong pair in the cart when I ordered."
Me: "Ok...???"
Son: "I made one pair as a joke...it said 'deez nuts' on the back."
At which point various reactions erupt around the room. My corruptive dad...hysterical laughter. Mrs. K...embarrassed anger. Me...very much straddling the fence of irritation and bemusement.
To move this along...I get on the customer service line with Nike to cancel the order. I tell the guy I need to cancel an order and give him the order number. "I'm sorry, orders have to be cancelled in the first 30 minutes...this was about an hour ago...what's the problem?"
I tell him the "deez nuts" story and he breaks into maniacal laughter...he tells me to hang on, and I can hear him doing the "hey, listen to this..." as he puts me on hold.
After a minute or two, he gets back on and tells me it's not a problem. It seems the phrase would not have been approved anyway because it violates the customer ID policy. So he confirms the order will be canceled and tells me to simply get on and place a new order.
My mom got an email confirming the cancellation a few minutes later, and we proceeded to reorder the shoes without any customization on the back.
Pretty funny little story even if it ends there.
Fast forward to a few days ago...the shoes finally arrive. Open the box...and...GOT 'EM!!!
On a Sunday afternoon in mid-December we were eating lunch at my mom's house when he finally decided to place the order. He was designing them on her laptop, so she gave him the credit card info to put in and place the order. I briefly glanced at what he designed, and generally approved, so I wasn't paying that close attention.
About 45 minutes after he placed the order, he came running into the kitchen saying there was a problem.
Son: "Dad, we need to cancel that order...we need to cancel it...I ordered the wrong pair."
Me: "What do you mean...how is it the wrong pair?"
Son: "Well, I was just messing around and made a few different pairs. I accidentally put the wrong pair in the cart when I ordered."
Me: "Ok...???"
Son: "I made one pair as a joke...it said 'deez nuts' on the back."
At which point various reactions erupt around the room. My corruptive dad...hysterical laughter. Mrs. K...embarrassed anger. Me...very much straddling the fence of irritation and bemusement.
To move this along...I get on the customer service line with Nike to cancel the order. I tell the guy I need to cancel an order and give him the order number. "I'm sorry, orders have to be cancelled in the first 30 minutes...this was about an hour ago...what's the problem?"
I tell him the "deez nuts" story and he breaks into maniacal laughter...he tells me to hang on, and I can hear him doing the "hey, listen to this..." as he puts me on hold.
After a minute or two, he gets back on and tells me it's not a problem. It seems the phrase would not have been approved anyway because it violates the customer ID policy. So he confirms the order will be canceled and tells me to simply get on and place a new order.
My mom got an email confirming the cancellation a few minutes later, and we proceeded to reorder the shoes without any customization on the back.
Pretty funny little story even if it ends there.
Fast forward to a few days ago...the shoes finally arrive. Open the box...and...GOT 'EM!!!
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