danlambskin,
You’ve likely heard by now that, due to heightened concerns around coronavirus (COVID-19), most sports leagues have been suspended. I wanted to reach out to share with you everything we know about how the current situation will impact FanDuel users for the foreseeable future.
First and foremost, our thoughts are with those immediately impacted by this outbreak. FanDuel believes that sports offer fans an important outlet in both good times and bad, and to that end we look forward to everyone’s favorite leagues returning whenever it is safe for them to do so. In the meantime, however, we remain as committed as ever to giving our fans more ways to win. More on that below, but first I want to address how these recent developments will be impacting FanDuel’s core offerings.
FanDuel Fantasy
Our FanDuel Fantasy app will remain live and you’ll have full access to your FanDuel account. Moving forward, our policy is that, if the sport is being played (and if it’s usually available on FanDuel), then we’ll offer a fantasy contest. In circumstances where a future contest cannot run due to a league-wide suspension of games, we will always return your entry fee. Additionally, we’re currently working to develop new free-to-play games which we hope will be a fun diversion during this uncertain time. We’ll share more on those as soon as we can.
FanDuel Sportsbook
Our policy towards sports betting will match our approach to fantasy contests as closely as possible. If FanDuel Sportsbook is currently available in your state, then our app and your account will be 100% accessible during this period. Any bets you’ve already placed on games that have been postponed or cancelled will be voided and refunded. For longer term future bets where the situation is not currently known, we will continue to make decisions on a rolling basis as those markets are impacted. We will follow up on these as more information becomes available.
What's Available?
As I said above, we take seriously our mission to give fans more ways to win. While most sports are currently suspended, our sister app, TVG, is currently available in your state and will continue to offer betting on horse racing as long as races are still being run. Find the TVG app in the iOS app store or click here to get access on Android.
Our main priority during this period is to do what is right by our fans at every opportunity. While there may be a bit of uncertainty as we allow various situations to develop, we’re committed to keeping you informed of any developments as quickly as possible. Our customer support team remains available through all of our usual channels. If you have any questions, please don’t hesitate to contact them here.
Best wishes,
Matt King
CEO, FanDuel