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Bad doctors (1 Viewer)

TheIronSheik

SUPER ELITE UPPER TIER
I have been to a bunch of good doctors in my life moving all over the country.  And I've even had some great ones.  But I've only had a handful of bad ones.  One of them was today.

I had to go see a dermatologist back in November.  First time I've ever been to one.  At the end, she asks me if there are any marks on my body that she wants me to look at or have any concerns over.  I think for a second, but nothing comes to mind.  Then I remember that I have this bump on the back of my head.  Have had it for as long as I can remember.  Never thought much about it.  But figure I'll bring it up.

She starts to feel it and starts making all kinds of "Huh", type sounds as if she's studying it intensely.  She asks how long it's been there and I tell her at least a decade.  Maybe two.  She keeps poking it and prodding at it then finally says, "This concerns me a little."  Never words you want to hear from a doctor.  She goes over to my chart and starts writing stuff without giving any more explanation.  And of course my mind is immediately racing down the thought spiral of "ball cancer of the head" and "Black Plague" as possible explanations to the lump.  After a little bit of silence, she says, "I'm going to have you come back in and have another doctor look at that.  I want to get his opinion on it.  It's slightly concerning to me."  This does not ease my worry.

She then starts writing some more and says, "OK.  So can you come back in on... let's see... how does January 27th work for you?"  Instantly my fear subsides.  How can you be worried about something and then tell me you want to see me back in two and a half months?  That doesn't seem super concerned, if I'm being honest.  So I go home and tell my wife and she thinks the same thing.  But, still, in the back of my mind, there is some worry as to what it might be.

Finally, the 27th of January arrives.  They bring me into the back room and the assistant says, "So, what are you in here for today?"  I say, "The lump on the back of my head.  She had wanted me to come back in so it could be looked at."  This is news to her.  Then the doctor comes in.  She also asks me what brings me in today.  Confused, I tell her that she wanted to look at the lump on my head.  She quickly takes a look and says, "That's nothing to worry about.  Was that all you came in for today?"  I look around to see if I can see the hidden cameras that are taping my reaction but can't find them.  I say, "Umm... you told me to come back in so you could look at the lump."  She quickly replies, "Well, no worries back there.  I'll just have you come back in 6 months and we can see if it gets any bigger.  Otherwise, I wouldn't worry about it."  And then she leaves.  

I'm fairly sure my mouth was still open as I tried to get words to flow from my brain to my voicebox.  But nothing came out as I just kind looked around trying to process what just happened.

So, in the end, no reason to come in.  Or get worried.  But luckily I had to pay for both appointments.  I feel like this was such a scam to get me to have 2 appointments.  Just horrible all around.  They made another appointment for me in 6 months, but I'll probably just cancel that later.  Didn't feel like arguing or explaining why I wouldn't be back.  

Plus if I did say something, I could guarantee that in a week I'd wake up with skin cancer and have to go back there.  I've seen this movie before.  Not falling for it again, God.  

 
Remember doctors are just practicing.  They never do anything more than practice so it is always a guess anyway....

 
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Did she say how she'll know if it is bigger? Sounds like she may have just wanted to pad the $tats. 
She took a quick measurement.  I didn't see how as it's on the back of my head, but I didn't see her holding anything in her hands when she walked behind me.  

As far as padding the stats, this was my thought, too.  Like, if you can get everyone to come twice for each issue, you get double the money.  I have all right insurance, but when it comes to going to a "specialist", it's not that great.  So each trip costs me $40.  So $80 for her to tell me nothing to worry about.

 
As a nurse who works in a level 1 operating room, surgeons are far more scary. Unless it were life and death, the number of surgeons I’d let operate on me or my family are fewer than the number I wouldn't let touch me. 

 
Somewhere in this world is the world's worst doctor and someone has an appointment to see him/her today.

 
I have been to a bunch of good doctors in my life moving all over the country.  And I've even had some great ones.  But I've only had a handful of bad ones.  One of them was today.

I had to go see a dermatologist back in November.  First time I've ever been to one.  At the end, she asks me if there are any marks on my body that she wants me to look at or have any concerns over.  I think for a second, but nothing comes to mind.  Then I remember that I have this bump on the back of my head.  Have had it for as long as I can remember.  Never thought much about it.  But figure I'll bring it up.

She starts to feel it and starts making all kinds of "Huh", type sounds as if she's studying it intensely.  She asks how long it's been there and I tell her at least a decade.  Maybe two.  She keeps poking it and prodding at it then finally says, "This concerns me a little."  Never words you want to hear from a doctor.  She goes over to my chart and starts writing stuff without giving any more explanation.  And of course my mind is immediately racing down the thought spiral of "ball cancer of the head" and "Black Plague" as possible explanations to the lump.  After a little bit of silence, she says, "I'm going to have you come back in and have another doctor look at that.  I want to get his opinion on it.  It's slightly concerning to me."  This does not ease my worry.

She then starts writing some more and says, "OK.  So can you come back in on... let's see... how does January 27th work for you?"  Instantly my fear subsides.  How can you be worried about something and then tell me you want to see me back in two and a half months?  That doesn't seem super concerned, if I'm being honest.  So I go home and tell my wife and she thinks the same thing.  But, still, in the back of my mind, there is some worry as to what it might be.

Finally, the 27th of January arrives.  They bring me into the back room and the assistant says, "So, what are you in here for today?"  I say, "The lump on the back of my head.  She had wanted me to come back in so it could be looked at."  This is news to her.  Then the doctor comes in.  She also asks me what brings me in today.  Confused, I tell her that she wanted to look at the lump on my head.  She quickly takes a look and says, "That's nothing to worry about.  Was that all you came in for today?"  I look around to see if I can see the hidden cameras that are taping my reaction but can't find them.  I say, "Umm... you told me to come back in so you could look at the lump."  She quickly replies, "Well, no worries back there.  I'll just have you come back in 6 months and we can see if it gets any bigger.  Otherwise, I wouldn't worry about it."  And then she leaves.  

I'm fairly sure my mouth was still open as I tried to get words to flow from my brain to my voicebox.  But nothing came out as I just kind looked around trying to process what just happened.

So, in the end, no reason to come in.  Or get worried.  But luckily I had to pay for both appointments.  I feel like this was such a scam to get me to have 2 appointments.  Just horrible all around.  They made another appointment for me in 6 months, but I'll probably just cancel that later.  Didn't feel like arguing or explaining why I wouldn't be back.  

Plus if I did say something, I could guarantee that in a week I'd wake up with skin cancer and have to go back there.  I've seen this movie before.  Not falling for it again, God.  
The worst part of this is the incompetent doctor who told you to come in when you really didn't need to is the one you are relying on that the bump on the back of your head really is nothing. I would get a second opinion from another doctor on what the thing is on the back of your head.

 
I am fortunate that my best friend is one of the country's leading pediatric cardiologists.  If I ever have something wrong with me (or a family member), I have a go-to.  

 
Ugh.

Had to go to a urologist for a consult to rule out any secondary issues to some sleep problems. So I go. Guy has never heard of one of the medications I'm on, which is maybe the second-most common prescribed medication for urology issues. It's been on the market for 20 years. Had to have his secretary google it for him. Fine, whatever. Decides the issue is my sex life. Gives me frankly insulting advice... "You shouldn't just have a girlfriend you see occasionally on the weekends. Get married and settle down." I ask if he has any medical advice, says "That is medical advice."

I get up to leave. He tells me his secretary is single and doesn't have a date for tonight. Gives me the medical directive to ask her out for dinner, tonight, and says if I 'treat her well', she'll 'solve all of my problems'. Remember, I've already told him I'm in a relationship. I walk out of his office. He follows me out and hovers by the desk while I settle up with the secretary, waiting to see if I make a move. I just want to get out of there.

There's a problem with the payment authorization. The secretary can see I'm visibly agitated, thinks I'm upset with her taking so long, and apologizes. I say "Oh, the problem isn't with you." 

The doctor hears this. Says he sees a lot of guys like me and we should all listen to him. I tell him my relationships aren't the problem and he doesn't know what he's talking about. So the doctor tells his secretary not to charge me, since I'm not going to listen to him and go see another urologist instead anyway. Fine with me. I let him know that would be fine with me since he's obviously just making assumptions about me based on stuff he didn't even ask about.

For whatever reason, that throws him into a rage. He rears up to throw a punch. His orderly nearly tackles him. Tries lunging at me again. He's an old guy and I think taking a weak punch would probably be worth it, after I sue him. Unfortunately his orderly is stronger and pins him against the wall. Tells his secretary to call the police on me. I have just enough time to wonder if the cops would believe he tried to pimp out his office staff before she jumps up and starts pushing me out the door. 

Turned out my sleep issue was caused by something else entirely. At least I didn't get charged. 
I try not to take advice from guys who stick their fingers up my butt.

Sure it's weird not listening to the 20 or so of them, but it's sound advice.

 
Id certainly leave some bad reviews for her.

Ive never been to a dermatologist to get checked out but was planning to this year.   Arent they supposed to give you an examination and tell u what bumps look fishy?

 
Ugh.

Had to go to a urologist for a consult to rule out any secondary issues to some sleep problems. So I go. Guy has never heard of one of the medications I'm on, which is maybe the second-most common prescribed medication for urology issues. It's been on the market for 20 years. Had to have his secretary google it for him. Fine, whatever. Decides the issue is my sex life. Gives me frankly insulting advice... "You shouldn't just have a girlfriend you see occasionally on the weekends. Get married and settle down." I ask if he has any medical advice, says "That is medical advice."

I get up to leave. He tells me his secretary is single and doesn't have a date for tonight. Gives me the medical directive to ask her out for dinner, tonight, and says if I 'treat her well', she'll 'solve all of my problems'. Remember, I've already told him I'm in a relationship. I walk out of his office. He follows me out and hovers by the desk while I settle up with the secretary, waiting to see if I make a move. I just want to get out of there.

There's a problem with the payment authorization. The secretary can see I'm visibly agitated, thinks I'm upset with her taking so long, and apologizes. I say "Oh, the problem isn't with you." 

The doctor hears this. Says he sees a lot of guys like me and we should all listen to him. I tell him my relationships aren't the problem and he doesn't know what he's talking about. So the doctor tells his secretary not to charge me, since I'm not going to listen to him and go see another urologist instead anyway. Fine with me. I let him know that would be fine with me since he's obviously just making assumptions about me based on stuff he didn't even ask about.

For whatever reason, that throws him into a rage. He rears up to throw a punch. His orderly nearly tackles him. Tries lunging at me again. He's an old guy and I think taking a weak punch would probably be worth it, after I sue him. Unfortunately his orderly is stronger and pins him against the wall. Tells his secretary to call the police on me. I have just enough time to wonder if the cops would believe he tried to pimp out his office staff before she jumps up and starts pushing me out the door. 

Turned out my sleep issue was caused by something else entirely. At least I didn't get charged. 
Whoa!

 
Dermatologist is one of the hardest specialties to get into during medical school.   Also, Dermatologist are one of the hardest to see/make appointment.      Not to make anyone made but a bad review or telling everyone you meet until you die that Dr. X sucks is not going to put a dent into their practice.    Way too many patients and not enough doctors.      You would all do  yourselves a favor by trying to find a PA or NP who works with a dermatologist.  Not only will you get in faster with a PA or NP those individuals in my experience spend a lot more time with their patients and are generally more thorough.  

When my twins were seeing their dermatologist for teenage acne one had a PA and one was seeing the doctor.   We moved both the boys to the PA after a few visits.   The small bumps and acne seemed beneath his educational experience to deal with during their visits.   The PA spent as much time as needed and was very thorough not only answering our questions but our kids as well.    On a side note the acne medicine causes birth defects so the PA went into depth about being sexually active (if you are?) and wearing condoms and not sharing medications or even letting your girlfriends handle the medication.   Accutane.    Kids had to sign a pledge.   

So go see a PA or NP for normal routine stuff.

 
She wanted you to come back just in case it progressed. It was an appointment schrduled for legal reasons. It is not a measure of your Doctor's competence.

 
You need a better dermatologist. I started going to mine a few years ago. She’s in her early 30s and smoking hawt. When I say she goes over every square millimeter of my entire body I mean it. As in she even lifts the beans, the franks and parts the cheeks! The first time I was like :eek:  She also has two young assistants who watch the entire thing. I’m completely undressed.

It’s all super innocent and my wife is in on it. (She’s the one who scheduled her in the first place) I gotta admit, it feels pretty flattering to have 3 women fawn over me. I’m pretty sure that has more to do with the fact that all the other patients I’ve seen at the place are in their 70s. 

The only downside is that for my first two annual appointments I was in the best shape of my life. I’m talking 4-1/2 pack abs with slight glimpses of the other 1-1/2. 

I’ve postponed my appointment 3 times since summer!!!
 

 
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I hate doctors and hate going to see one.  Make an appointment, tell the person exactly why you want to see a doctor.  Show up and the receptionist checks you in and gives you a form to fill out, part of which is an explanation of why you are there.  Nurse, or whatever they are takes you back, and asks why you want to see the doctor.  Then the doctor comes in and asks why you are there.  All four of these people are connected to a computer, so why the message cannot be relayed makes no sense.

Then the doctor (and I've seen multiple as an adult and never found a different one) gives you all the attention a 16 year old cashier working a part time job with the attitude of the job would be great if it wasn't for the customer's interrupting their free time.

 
A disturbing trend I’m noticing is a lot of the good doctors are moving to a concierge model. If you’re not familiar it’s a model where you pay an annual fee to get exclusive rights to your doctor. The theory is you get better and more personal attention but you pay for it. I have incredibly ridiculously good insurance and I refuse to pay but it’s getting increasingly difficult to find a good Doctor Who doesn’t go by this model. 
 

The benefits is you get same-day appointments and can call the doctor at almost any time but the downside is obvious, you have to come out of your pocket usually in the neighborhood of $1200-$1600 a year. Sometimes more.

 
I have been to a bunch of good doctors in my life moving all over the country.  And I've even had some great ones.  But I've only had a handful of bad ones.  One of them was today.

I had to go see a dermatologist back in November.  First time I've ever been to one.  At the end, she asks me if there are any marks on my body that she wants me to look at or have any concerns over.  I think for a second, but nothing comes to mind.  Then I remember that I have this bump on the back of my head.  Have had it for as long as I can remember.  Never thought much about it.  But figure I'll bring it up.

She starts to feel it and starts making all kinds of "Huh", type sounds as if she's studying it intensely.  She asks how long it's been there and I tell her at least a decade.  Maybe two.  She keeps poking it and prodding at it then finally says, "This concerns me a little."  Never words you want to hear from a doctor.  She goes over to my chart and starts writing stuff without giving any more explanation.  And of course my mind is immediately racing down the thought spiral of "ball cancer of the head" and "Black Plague" as possible explanations to the lump.  After a little bit of silence, she says, "I'm going to have you come back in and have another doctor look at that.  I want to get his opinion on it.  It's slightly concerning to me."  This does not ease my worry.

She then starts writing some more and says, "OK.  So can you come back in on... let's see... how does January 27th work for you?"  Instantly my fear subsides.  How can you be worried about something and then tell me you want to see me back in two and a half months?  That doesn't seem super concerned, if I'm being honest.  So I go home and tell my wife and she thinks the same thing.  But, still, in the back of my mind, there is some worry as to what it might be.

Finally, the 27th of January arrives.  They bring me into the back room and the assistant says, "So, what are you in here for today?"  I say, "The lump on the back of my head.  She had wanted me to come back in so it could be looked at."  This is news to her.  Then the doctor comes in.  She also asks me what brings me in today.  Confused, I tell her that she wanted to look at the lump on my head.  She quickly takes a look and says, "That's nothing to worry about.  Was that all you came in for today?"  I look around to see if I can see the hidden cameras that are taping my reaction but can't find them.  I say, "Umm... you told me to come back in so you could look at the lump."  She quickly replies, "Well, no worries back there.  I'll just have you come back in 6 months and we can see if it gets any bigger.  Otherwise, I wouldn't worry about it."  And then she leaves.  

I'm fairly sure my mouth was still open as I tried to get words to flow from my brain to my voicebox.  But nothing came out as I just kind looked around trying to process what just happened.

So, in the end, no reason to come in.  Or get worried.  But luckily I had to pay for both appointments.  I feel like this was such a scam to get me to have 2 appointments.  Just horrible all around.  They made another appointment for me in 6 months, but I'll probably just cancel that later.  Didn't feel like arguing or explaining why I wouldn't be back.  

Plus if I did say something, I could guarantee that in a week I'd wake up with skin cancer and have to go back there.  I've seen this movie before.  Not falling for it again, God.  
I think I would have pressed the issue and said the reason you came back in was because she wanted to get a second opinion from another doctor.  That appears to not have happened.  I would have asked why she was sure now and not 2 months ago when she wanted you to come in so another doctor could see it.  It all seems a little fishy to me.

 
She wanted you to come back just in case it progressed. It was an appointment schrduled for legal reasons. It is not a measure of your Doctor's competence.
This might make sense if she knew why I was there today.  She had no clue.  When I told her I was there because she told me it looked concerning, her response was, "This?  No.  You're fine.  You don't need to worry about that."  Like I had been the one who suggested coming back in.  She was completely clueless to why I was there.

It reminded me of the time I broke my ankle and after waiting 2 hours at the doctor's office, he came in and asked how my ankle was.  I said it hurts.  He gave it a quick look and as he was looking I asked if I was going to need a cast.  He said no and I was so happy. Then I asked if I could get a refill on the Vicodens because I was out of the 6 or so the hospital gave me.  He gave me a look as if I just insulted his mother and then said, "I guess I can.  But I'd rather not."  I asked why in a shocked manner and he said, "After 3 weeks, you shouldn't need pain meds any more."  I looked at him and said, "This happened yesterday."  He then looked at the chart and said, "Whoops.  My bad.  Wrong chart.  Yeah you'll need a cast and I'll write you a script."

Hated that guy.

 
She wanted you to come back just in case it progressed. It was an appointment schrduled for legal reasons. It is not a measure of your Doctor's competence.
If a doctor is so uncertain in her own ability to do her job, and so disrespectful of her patient's time, that she schedules a checkup for "legal reasons" it is absolutely a measure of the doctor's competence.  The fact she didn't take good enough notes to be aware of the reason for the follow-up visit only compounds the incompetence.  

 
Ugh.

Had to go to a urologist for a consult to rule out any secondary issues to some sleep problems. So I go. Guy has never heard of one of the medications I'm on, which is maybe the second-most common prescribed medication for urology issues. It's been on the market for 20 years. Had to have his secretary google it for him. Fine, whatever. Decides the issue is my sex life. Gives me frankly insulting advice... "You shouldn't just have a girlfriend you see occasionally on the weekends. Get married and settle down." I ask if he has any medical advice, says "That is medical advice."

I get up to leave. He tells me his secretary is single and doesn't have a date for tonight. Gives me the medical directive to ask her out for dinner, tonight, and says if I 'treat her well', she'll 'solve all of my problems'. Remember, I've already told him I'm in a relationship. I walk out of his office. He follows me out and hovers by the desk while I settle up with the secretary, waiting to see if I make a move. I just want to get out of there.

There's a problem with the payment authorization. The secretary can see I'm visibly agitated, thinks I'm upset with her taking so long, and apologizes. I say "Oh, the problem isn't with you." 

The doctor hears this. Says he sees a lot of guys like me and we should all listen to him. I tell him my relationships aren't the problem and he doesn't know what he's talking about. So the doctor tells his secretary not to charge me, since I'm not going to listen to him and go see another urologist instead anyway. Fine with me. I let him know that would be fine with me since he's obviously just making assumptions about me based on stuff he didn't even ask about.

For whatever reason, that throws him into a rage. He rears up to throw a punch. His orderly nearly tackles him. Tries lunging at me again. He's an old guy and I think taking a weak punch would probably be worth it, after I sue him. Unfortunately his orderly is stronger and pins him against the wall. Tells his secretary to call the police on me. I have just enough time to wonder if the cops would believe he tried to pimp out his office staff before she jumps up and starts pushing me out the door. 

Turned out my sleep issue was caused by something else entirely. At least I didn't get charged. 
So weird. I mean all of it, but pimping out the secretary like that is just bizarre.

 
She wanted you to come back just in case it progressed. It was an appointment schrduled for legal reasons. It is not a measure of your Doctor's competence.
At the original exam she said she wanted him to come back to have another doctor look at it for a second opinion.  Based on the way the second exam went I would say that was way off base.  It also doesn't appear that she was really worried about how it had progressed either based on her response.  Seems like a very sketchy situation....

 
She took a quick measurement.  I didn't see how as it's on the back of my head, but I didn't see her holding anything in her hands when she walked behind me.  

As far as padding the stats, this was my thought, too.  Like, if you can get everyone to come twice for each issue, you get double the money.  I have all right insurance, but when it comes to going to a "specialist", it's not that great.  So each trip costs me $40.  So $80 for her to tell me nothing to worry about.
Weird situation for sure. Prob good to keep an eye on it though. I just had a doc prescribe a $600 cream when the same medicine was available as an ointment and covered by insurance for <$80. Maybe an oops but I do not think Docs understand taking time off from work, co-pays, med costs, etc...they live in a different world from most of us. Important Video

 
This might make sense if she knew why I was there today.  She had no clue.  When I told her I was there because she told me it looked concerning, her response was, "This?  No.  You're fine.  You don't need to worry about that."  Like I had been the one who suggested coming back in.  She was completely clueless to why I was there.

It reminded me of the time I broke my ankle and after waiting 2 hours at the doctor's office, he came in and asked how my ankle was.  I said it hurts.  He gave it a quick look and as he was looking I asked if I was going to need a cast.  He said no and I was so happy. Then I asked if I could get a refill on the Vicodens because I was out of the 6 or so the hospital gave me.  He gave me a look as if I just insulted his mother and then said, "I guess I can.  But I'd rather not."  I asked why in a shocked manner and he said, "After 3 weeks, you shouldn't need pain meds any more."  I looked at him and said, "This happened yesterday."  He then looked at the chart and said, "Whoops.  My bad.  Wrong chart.  Yeah you'll need a cast and I'll write you a script."

Hated that guy.
My wife had a similar sized lump on the back of her head. She had it removed. In and out surgery. IIRC it was like 3 stitches. Ill ask her about it later. 

 
Ugh.

Had to go to a urologist for a consult to rule out any secondary issues to some sleep problems. So I go. Guy has never heard of one of the medications I'm on, which is maybe the second-most common prescribed medication for urology issues. It's been on the market for 20 years. Had to have his secretary google it for him. Fine, whatever. Decides the issue is my sex life. Gives me frankly insulting advice... "You shouldn't just have a girlfriend you see occasionally on the weekends. Get married and settle down." I ask if he has any medical advice, says "That is medical advice."

I get up to leave. He tells me his secretary is single and doesn't have a date for tonight. Gives me the medical directive to ask her out for dinner, tonight, and says if I 'treat her well', she'll 'solve all of my problems'. Remember, I've already told him I'm in a relationship. I walk out of his office. He follows me out and hovers by the desk while I settle up with the secretary, waiting to see if I make a move. I just want to get out of there.

There's a problem with the payment authorization. The secretary can see I'm visibly agitated, thinks I'm upset with her taking so long, and apologizes. I say "Oh, the problem isn't with you." 

The doctor hears this. Says he sees a lot of guys like me and we should all listen to him. I tell him my relationships aren't the problem and he doesn't know what he's talking about. So the doctor tells his secretary not to charge me, since I'm not going to listen to him and go see another urologist instead anyway. Fine with me. I let him know that would be fine with me since he's obviously just making assumptions about me based on stuff he didn't even ask about.

For whatever reason, that throws him into a rage. He rears up to throw a punch. His orderly nearly tackles him. Tries lunging at me again. He's an old guy and I think taking a weak punch would probably be worth it, after I sue him. Unfortunately his orderly is stronger and pins him against the wall. Tells his secretary to call the police on me. I have just enough time to wonder if the cops would believe he tried to pimp out his office staff before she jumps up and starts pushing me out the door. 

Turned out my sleep issue was caused by something else entirely. At least I didn't get charged. 
That's kind of awesome. Good for you and I hope it felt good.

 
She wanted you to come back just in case it progressed. It was an appointment schrduled for legal reasons. It is not a measure of your Doctor's competence.
Yes, it was.  She didn't bother to look at the chart to see why he was there or why she asked him to come.  If it was concerning, she should have taken a biopsy or some other action, not just, "oh, well it's nothing come back in six months".

The patient is paying for a service.  The doctor works for him.

 
I hate doctors and hate going to see one.  Make an appointment, tell the person exactly why you want to see a doctor.  Show up and the receptionist checks you in and gives you a form to fill out, part of which is an explanation of why you are there.  Nurse, or whatever they are takes you back, and asks why you want to see the doctor.  Then the doctor comes in and asks why you are there.  All four of these people are connected to a computer, so why the message cannot be relayed makes no sense.

Then the doctor (and I've seen multiple as an adult and never found a different one) gives you all the attention a 16 year old cashier working a part time job with the attitude of the job would be great if it wasn't for the customer's interrupting their free time.
The repeat the reason for the visit is an important part of the process.  Patients give different reasons to a receptionist than to a doctor.  The staff need to make certain they are dealing with the correct patient/issue.  Actual in-person verbal communication is necessary and desirable, rather than just staffing it out to a computer.

Again, you are the customer.  If the doctor is not paying attention to you or your case, go find a real doctor.

 
Yes, it was.  She didn't bother to look at the chart to see why he was there or why she asked him to come.  If it was concerning, she should have taken a biopsy or some other action, not just, "oh, well it's nothing come back in six months".

The patient is paying for a service.  The doctor works for him.
This is nonsense.   It's not McDonald's.  Come to my office with that attitude I'll kick you out immediately.  Granted, it's a different profession, but it's a profession.  It's not customer service.  Hell, I don't even treat people in customer service like that.

 
This is nonsense.   It's not McDonald's.  Come to my office with that attitude I'll kick you out immediately.  Granted, it's a different profession, but it's a profession.  It's not customer service.  Hell, I don't even treat people in customer service like that.
I never stated not implied that it is customer service.  I have no idea where you got that from.  Any doctor who isn't listening to his patient or explaining a concern to the patient just flat out isn't doing his job.  That's just not acceptable.  Pretty much every doctor I've ever had has treated me with courtesy and respect and listened to my concerns.  I've treated them the same way.  Someone who just breezes on by needs to find another line of work.

 
nirad3 said:
I am fortunate that my best friend is one of the country's leading pediatric cardiologists.  If I ever have something wrong with me (or a family member), I have a go-to.  
Great if your kids have heart troubles, but less useful for everything else.

 
-fish- said:
This is nonsense.   It's not McDonald's.  Come to my office with that attitude I'll kick you out immediately.  Granted, it's a different profession, but it's a profession.  It's not customer service.  Hell, I don't even treat people in customer service like that.
Can you unpack this a little cause it comes off..... poorly.

 
My biggest pet peeve is waiting for my appointment. I get there early and expect to be seen on time - most of the time. 
 

I used to sit and wait and wait and fume. Now the max I will wait is 30-45 minutes after my appointment time. Then I leave. If it continues to happen I find another doctor. 

 
-fish- said:
This is nonsense.   It's not McDonald's.  Come to my office with that attitude I'll kick you out immediately.  Granted, it's a different profession, but it's a profession.  It's not customer service.  Hell, I don't even treat people in customer service like that.
It’s absolutely customer service and the customer should obviously walk if he’s not comfortable with the service he’s getting. In this case, the doctor was incompetent and disrespectful of her clients time, and she should lose him as a customer.  Just like most any other profession, doctors are competing for a limited number of clients in their market and should have to earn their business by providing a better level of service than the guy across the street.   

 

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