Any Verizon folks here? Coverage question on older plan (1 Viewer)

[top dog]

We've been with Verizon for years. My wife is not keen on switching to a new carrier because of the issues we had YEARS ago with another carrier. Verizon has always been good coverage and we've never had an issue. Until recently. Both of us have Samsung S21 phones. Both of us have had spottier and spottier coverage and less quality calls. I'm starting to suspect it may be due to us being on an older plan that isn't offered anymore. We have a 10GB plan that is shared between 4 phones. Out the door is $159 a month. We don't go over the data as the 4 of us our almost always on wifi. 

We were with Cingular Cellular years ago when they switched to ATT and then back to Cingular in a weird merge. We were on an old plan that wasn't supported anymore and they told us then our coverage issues were due to the plan we were on. Any chance this is happening now with Verizon? Our next door neighbors also have Verizon and have zero coverage issue like we do. Variables that are different between us and the neighbors? They have newer unlimited plan. They also have different hardware. iPhones vs. Samsung. 

Can't switch to unlimited plan and then back to our existing plan if that doesn't fix the coverage issues. 

Northeast Ohio (Cleveland area) for coverage.

 

[foxco]

Did the coverage issues coincide with Verizon's nationwide move to 5G (around third week of January?) Your older plans probably don't include 5G so maybe there's not as much bandwidth for 4G where you are now? 

Might be worth a call to customer support (*611 from your phone) to have them troubleshoot. I wouldn't let them change your plan but see if there's any potential solution they can offer, especially with the neighbors experiencing no degradation of service but being on newer plans. Ask them point blank if it's the plan that's the issue, and if it is then you have a decision to make. 

May also be worth checking with people locally to see what provider they are using -- the coverage gap in many areas has closed considerably between VZW, AT&T & T-Mo, so you may have several choices. 

 

[gianmarco]

We've been with Verizon for years. My wife is not keen on switching to a new carrier because of the issues we had YEARS ago with another carrier. Verizon has always been good coverage and we've never had an issue. Until recently. Both of us have Samsung S21 phones. Both of us have had spottier and spottier coverage and less quality calls. I'm starting to suspect it may be due to us being on an older plan that isn't offered anymore. We have a 10GB plan that is shared between 4 phones. Out the door is $159 a month. We don't go over the data as the 4 of us our almost always on wifi. 

We were with Cingular Cellular years ago when they switched to ATT and then back to Cingular in a weird merge. We were on an old plan that wasn't supported anymore and they told us then our coverage issues were due to the plan we were on. Any chance this is happening now with Verizon? Our next door neighbors also have Verizon and have zero coverage issue like we do. Variables that are different between us and the neighbors? They have newer unlimited plan. They also have different hardware. iPhones vs. Samsung. 

Can't switch to unlimited plan and then back to our existing plan if that doesn't fix the coverage issues. 

Northeast Ohio (Cleveland area) for coverage.

You should look at getting a new plan anyway. See what discounts you may qualify for through work or what not. And look into the Verizon credit card. 

You should be able to get more features, unlimited, etc for less than you are paying now. 

 

[top dog]

You should look at getting a new plan anyway. See what discounts you may qualify for through work or what not. And look into the Verizon credit card. 

You should be able to get more features, unlimited, etc for less than you are paying now. 

I don't think it will be less. I looked at upgrading the plan from what we have to one of the unlimited plans. We are paying $160 out the door for 4 lines now. Upgrading to unlimited on them would increase to about $200. Not exactly like changing money difference, but still more.

 

[gianmarco]

I don't think it will be less. I looked at upgrading the plan from what we have to one of the unlimited plans. We are paying $160 out the door for 4 lines now. Upgrading to unlimited on them would increase to about $200. Not exactly like changing money difference, but still more.

That doesn't seem right.

The Unlimited Start Plan is $35/line for 4 lines if you have paperless billing and autopay. That's $140/month + taxes. Should be about the same as what you have now.

If you add a Verizon credit card, you'll get a $100 bonus, you'll get 2% per $1 spent that you can apply to your bills plus the ability to use Verizon Up dollars on your bill (which is another $5/month off). And they have additional discounts for nurses, teachers, first responders, military, students.

I have the above plus my line is upgraded by $10/month to the Play More plan so that I have hot spot if we need it plus I get ESPN/Hulu/Disney+ included in addition to ultra 5G. Only need that on 1 line. It's a no brainer.

 

[belljr]

I just switched to unlimited and my bill went up 10 per phone

Eta:; That's with all discounts.

 

[top dog]

I just switched to unlimited and my bill went up 10 per phone

Which is pretty close to what I see. Currently paying $160 would be close to $200. 4 lines.

 

[top dog]

That doesn't seem right.

The Unlimited Start Plan is $35/line for 4 lines if you have paperless billing and autopay. That's $140/month + taxes. Should be about the same as what you have now.

If you add a Verizon credit card, you'll get a $100 bonus, you'll get 2% per $1 spent that you can apply to your bills plus the ability to use Verizon Up dollars on your bill (which is another $5/month off). And they have additional discounts for nurses, teachers, first responders, military, students.

I have the above plus my line is upgraded by $10/month to the Play More plan so that I have hot spot if we need it plus I get ESPN/Hulu/Disney+ included in addition to ultra 5G. Only need that on 1 line. It's a no brainer.

My current bill is $158.79. Which includes $20.83 device payment for my wife's phone. If I look to switch to unlimited plans for the 4 phones it looks like this:

2 Phones on 5G Play more (my wife an I for the hotspot capabilities. We both end up using that on our current plan now). $55.00 / Month 

2 Phones on 5G Start $45 / Month

Total with taxes and Fees would be $234.13 per month. Enroll in autopay would reduce to $194.13. Bill only goes up $35 a month. Not sure if that will fix the issue, but seems like a logical choice I guess for that kind of money.  Not even taking into consideration the possibility of using the Verizon CC. I don't want to jump into that right away. If upgrading the plan doesn't fix the coverage issues I'm seeing.. I might need to go to someone else.