So I buy little GM the Lion King DVD for x-mas...I pay $19.99 for it last sunday morning. I pay cash. I'm pretty hungover from the night before. The receipt goes into some dark abyss I'll never retrieve.Little GM gets the Lion King from his aunt for Christmas. Mrs. GM tells me to return the one I got to Best Buy today. No problem. Well, one problem....I can't find the bloody receipt. But no worries, right? I mean it's unopened and in bright yellow letters it says "BEST BUY - $19.99".So I go in, I get in a long line and I wait. And I wait. It's a ####ing zoo in this hell hole. I finally get up to the return lady and she asks if I have a receipt. I told her I did not. So she then asks for my ID, phone number and writes down my address. She pops the info into her computer and then hands me a gift card for $11.99 and thanks me for shopping at Best Buy.Well....I got a big f'n problem. I told her that I paid $19.99 a week ago, why am I getting a store credit for only $11.99? It says on the DVD on a bright yellow sticker "$19.99". She tells me it is their policy to find the lowest price of an item within the last 30 days OF ANY BEST BUY STORE IN THE COUNTRY and give store credit for that price. So I told her that's ridiculous. I asked to speak to the manager, who came over and said "sorry, you don't have a receipt. That's our policy." To which I replied "You mean to tell me, because I don't have a receipt you go into your computer, find the lowest price this DVD went for in the last month...NOT AT THIS STORE...but any store in the country and then give me store credit for that?" Manager nods her head.Unreal. I asked for them to prove to me that this DVD was $11.99 anywhere, but they wouldn't do it. I cursed and called their policy "####ing idiotic" and asked "what happened to customer service?". The lady said "Don't you curse at me or I won't help you" and I said "HELP??? Is that what you call this screw job?" I took the store credit, said thanks for stealing my money and left. I kicked over a stand on my way out, threw some pennies on the floor and flicked off the little dude who called after me. Yeah I know...very immature. I don't care. Screw them and screw their return policy. I know it's my responsibility to keep all my receipts, but I remember a time where stores honored customers and valued their patrons. Best Buy will never see another dollar from me again. I'm going to use their store credit to wipe my butt. F You Best Buy.