What's new
Fantasy Football - Footballguys Forums

This is a sample guest message. Register a free account today to become a member! Once signed in, you'll be able to participate on this site by adding your own topics and posts, as well as connect with other members through your own private inbox!

Best Buy can kiss my fanny good-bye (1 Viewer)

I really don't think they intend to screw over customers by making it so they don't get the rebate, but it is assumed in the cost of the rebate program that some people won't send in the rebate.
Click to expand...
Bingo. I worked at the Circuit City corporate office for a year after college and the response rate for mail-in rebates was somewhere in the neighborhood of 20-25%.
 
It's quite obvious in GM's post that he was already swearing at the employees before he asked to be shown proof of the $11.99 price.
Click to expand...
Actually, no it isn't. He doesn't reference swearing at the employees until AFTER he asked to be shown the price. If they refused that option to me, I'd probably tell them where they could put it as well.
So I told her that's ridiculous. I asked to speak to the manager, who came over and said "sorry, you don't have a receipt. That's our policy." To which I replied "You mean to tell me, because I don't have a receipt you go into your computer, find the lowest price this DVD went for in the last month...NOT AT THIS STORE...but any store in the country and then give me store credit for that?" Manager nods her head.Unreal. I asked for them to prove to me that this DVD was $11.99 anywhere, but they wouldn't do it. I cursed and called their policy "####ing idiotic
Click to expand...
 
Incidentally, my own Best Buy story goes like this:

Around February of last year I received a birthday present from my sister. She got me 2 DVDs. A nice gesture, but they were DVDs I did not want. Rather than let her know that, I thought I would return the DVDs and let her continue to think she got me a gift I enjoyed. My sister buys ALL her electronics at Best Buy. I know that's where she got these (Although the partially torn stickers with the prices removed were a pretty good indicator as well), so I took the DVDs to Best Buy unopened. I was NOT seeking a refund. I wanted a merchandise exchange and would have been ecstatic with whatever the lowest store price was.

After waiting in line for quite a while, the 18 y/o kid working told me it was new stor policy to accept NO exchanges without a receipt. After clarifying that I didn't want money, I wanted a merchandise exchange, I asked to see the manager. He confirmed their new policy was to accept no returns without receipt. I told him I had never heard of a store adopting a policy like that, I thought it was ridiculous, and I couldn't believe a store like Best Buy would do such a thing. I proceeded to ask what they intended to do next Christmas - that they were going to have a nightmare on their hands. His response? "We intend to issue gift receipts with all purchases."

What the hell good is that going to do people in my situation? After that I basically got a #### you from the manager, was told if I didn't like it I could feel free to shop elsewhere, and I left the store with my DVDs in hand.

I ripped off the remainder of the stickers on each item, drove across the street to Target, and exchanged them with no problem whatsoever. The irony in this is that they easily could have re-sold the 2 DVDs I was returning, probably at a greater price than they would have given me in return, while the item I wished to exchange for was a concert DVD that they probably sell about 1 of per year. I have not returned to THAT Best Buy store again, and I won't do so. As a consumer, what other recourse do we really have? Yes, I could waste more of my time #####ing to a manager at a higher level, but at the end of the day it simply isn't worth it to me. It does me no harm to shop elsewhere.
Click to expand...
so, let me get this straight.Since you didn't have proof of purchase of your dvd's at Best Buy, you decided to defraud Target.

Geez, I bet Best Buy wishes they could have you back.

 
They're busy enough pleasing the people who know how to follow the rules.
Click to expand...
And "The Rules" apparently state that returns are allowed without a receipt, but that you are going to get the lowest price the store has offered. I'm not saying GM should expect the $20 back. I'm saying if you hand me $12 and say this was our lowest price, you should have no problem showing that it was, indedeed, your lowest price. What is unreasonable about that?
 
so, let me get this straight.Since you didn't have proof of purchase of your dvd's at Best Buy, you decided to defraud Target.Geez, I bet Best Buy wishes they could have you back.
Click to expand...
How did I defraud them? They got equal or greater value in exchange for other merchandise. They have the ability to turn around and re-sell the DVDs they now own rather than the one I received in exchange for them. They aren't in a lesser position than they were previously. In fact, if anything, they probably benefitted from the transaction, as I got their lowest price in the last 30 days, which is likely less than the price for which they turned around and sold the DVDs I gave them.
 
so, let me get this straight.Since you didn't have proof of purchase of your dvd's at Best Buy, you decided to defraud Target.Geez, I bet Best Buy wishes they could have you back.
Click to expand...
How did I defraud them? They got equal or greater value in exchange for other merchandise. They have the ability to turn around and re-sell the DVDs they now own rather than the one I received in exchange for them. They aren't in a lesser position than they were previously. In fact, if anything, they probably benefitted from the transaction, as I got their lowest price in the last 30 days, which is likely less than the price for which they turned around and sold the DVDs I gave them.
Click to expand...
You lied to them, and told them you bought it at their store, then accepted goods/services that you didn't initially pay for. (Fraud)Tell you what. Go back, and ask them. See what they say.
 
Actually, no it isn't. He doesn't reference swearing at the employees until AFTER he asked to be shown the price. If they refused that option to me, I'd probably tell them where they could put it as well.

So I told her that's ridiculous. I asked to speak to the manager, who came over and said "sorry, you don't have a receipt. That's our policy." To which I replied "You mean to tell me, because I don't have a receipt you go into your computer, find the lowest price this DVD went for in the last month...NOT AT THIS STORE...but any store in the country and then give me store credit for that?" Manager nods her head.Unreal. I asked for them to prove to me that this DVD was $11.99 anywhere, but they wouldn't do it. I cursed and called their policy "####ing idiotic
Click to expand...
Click to expand...
I'll retract my claim that it is obvious. I however find it easy to read in his post that he was acting like an #### well before he asked to be shown proof of anything. Perhaps I am biased in the fact that I have been behind the counter before. But I can honsetly say, no one who ever began ther sentence with "You mean to tell me..." ever acted like an adult following their sentence. :no:
 
Last edited by a moderator:
You lied to them, and told them you bought it at their store, then accepted goods/services that you didn't initially pay for. (Fraud)Tell you what. Go back, and ask them. See what they say.
Click to expand...
Actually, I believe I said, "I wish to exchange these." I did. That wasn't a lie.Payment can take many forms. Cash is not the only form of payment one can use in a transaction. If Target didn't want to exchange my merchandise for theirs without proof I purchased it there, they should modify their store policy. Store policy apparently being the end-all, be-all.
 
You lied to them, and told them you bought it at their store, then accepted goods/services that you didn't initially pay for. (Fraud)Tell you what. Go back, and ask them. See what they say.
Click to expand...
Actually, I believe I said, "I wish to exchange these." I did. That wasn't a lie.Payment can take many forms. Cash is not the only form of payment one can use in a transaction. If Target didn't want to exchange my merchandise for theirs without proof I purchased it there, they should modify their store policy. Store policy apparently being the end-all, be-all.
Click to expand...
right. :rolleyes: I'm sure their policy is "Hey, if we sell it, we'll take it back regardless." Read the forms you signed.Don't act like a moron here.
 
Payment can take many forms. Cash is not the only form of payment one can use in a transaction.
Click to expand...
True, but most stores state what forms of payment they accept. Perhaps I should try bartering some Christmas cookies for some fruit at the grocery store. After all they sell Christmas cookies don't they?
 
Perhaps I am biased in the fact that I have been behind the counter before. But I can honsetly say, no one who ever began ther sentence with "You mean to tell me..." ever acted like an adult following their sentence.
Click to expand...
I worked retail as a youngin' myself. Yes, it sucks. Yes, you deal with some very unreasonable people. You mean to tell me that all people who question what they are told are going to be unreasonable? The squeaky wheel gets the grease.
 
I worked retail as a youngin' myself. Yes, it sucks. Yes, you deal with some very unreasonable people. You mean to tell me that all people who question what they are told are going to be unreasonable? The squeaky wheel gets the grease.
Click to expand...
Not all, just the arses. Very few people make a profit catering to the unreasonable. And yes the squeaky wheel does get the grease, but the wheel that costs too much to repair gets thrown away.
 
I worked retail as a youngin' myself. Yes, it sucks. Yes, you deal with some very unreasonable people. You mean to tell me that all people who question what they are told are going to be unreasonable? The squeaky wheel gets the grease.
Click to expand...
sadly, it's the #######s that get the grease.Seems to me, GM's method usually works.....draw as much attention to yourself as you can....sort of like the whiny kid gets the candy at the grocery store.I've been there, but I don't defend it.
 
I'm sure their policy is "Hey, if we sell it, we'll take it back regardless." Read the forms you signed.Don't act like a moron here.
Click to expand...
Don't be a moron? How about you try using a little common sense? If I sell The Matrix DVDs for $15, Austin Powers DVDs for $15, and The Three Tenors DVDs for $15 - why should I care if someone wants to give me 2 of the former for 1 of the latter? I can still sell those 2 DVDs for $15 each. And probably more quickly than I'll sell the latter.
 
I'm sure their policy is "Hey, if we sell it, we'll take it back regardless." Read the forms you signed.Don't act like a moron here.
Click to expand...
Don't be a moron? How about you try using a little common sense? If I sell The Matrix DVDs for $15, Austin Powers DVDs for $15, and The Three Tenors DVDs for $15 - why should I care if someone wants to give me 2 of the former for 1 of the latter? I can still sell those 2 DVDs for $15 each. And probably more quickly than I'll sell the latter.
Click to expand...
you're asking me to use common sense, while you give Target product that was NEVER in their inventory, that you know was purchased someplace else....that you took the stickers off, so they would think it was from their store. What if they were using that product as a loss-leader. Now, you've added to their losses.I'm done with you. If you want to defend your actions, go for it. It's fraud, however you want to slice it up.
 
Ethics.
Click to expand...
What on earth is unethical about going into Target and saying "Hi Target person. I have 2 unopened DVD's that I received as a gift which I will never watch. I would like to give them to you in exchange for a different DVD that I will watch. Do you accept?" Target could have said "no thanks, you didn't buy them here." But they chose to make the exchange and won a customer from a competitor. Win-win.
 
What on earth is unethical about going into Target and saying "Hi Target person. I have 2 unopened DVD's that I received as a gift which I will never watch. I would like to give them to you in exchange for a different DVD that I will watch. Do you accept?" Target could have said "no thanks, you didn't buy them here." But they chose to make the exchange and won a customer from a competitor. Win-win.
Click to expand...
why not leave the Best Buy stickers on then?
 
Ethics.
Click to expand...
Ethics tells you not to enter into a transaction where no value is lost by the party with whom you are doing business if they are willing to do so? That's a pretty skewed version of ethics.If you tell a store owner you would be happy to give them some cookies for their fruit and they gladly accept and if both the fruit and the cookies have approximately the same value, then how is it unethical to conduct that transaction?
 
What on earth is unethical about going into Target and saying "Hi Target person. I have 2 unopened DVD's that I received as a gift which I will never watch. I would like to give them to you in exchange for a different DVD that I will watch. Do you accept?" Target could have said "no thanks, you didn't buy them here." But they chose to make the exchange and won a customer from a competitor. Win-win.
Click to expand...
They are just trying to make Bob look unethical because it helps their stance here. This is the same mentality that went into the hounding of Chemical Beagle over the Pier1 thread.I too have returned unopened CD's to a store (Fred Meyer) that I received as a gift and exchanged the CDs for something else. No receipt. Fred Meyer could have told me to get lost or prove that the CD was purchased there, but they didn't. They said "Yeah, we'll take that in exchange".
 
They are just trying to make Bob look unethical because it helps their stance here. This is the same mentality that went into the hounding of Chemical Beagle over the Pier1 thread.I too have returned unopened CD's to a store (Fred Meyer) that I received as a gift and exchanged the CDs for something else. No receipt. Fred Meyer could have told me to get lost or prove that the CD was purchased there, but they didn't. They said "Yeah, we'll take that in exchange".
Click to expand...
just so we're clearethics = what you can get away with?
 
:rotflmao: "I'm done with you"?who's being whiny now?
Click to expand...
whiny?I expect more from you, GM.Don't cry.
Click to expand...
:rotflmao: <------------------ = laughing at you saying "I'm done with you" :cry: <---------------- = crying after you hurt my feelings.
Click to expand...
plus, you need the $8 to match bank accounts :rotflmao:
 
They are just trying to make Bob look unethical because it helps their stance here. This is the same mentality that went into the hounding of Chemical Beagle over the Pier1 thread.I too have returned unopened CD's to a store (Fred Meyer) that I received as a gift and exchanged the CDs for something else. No receipt. Fred Meyer could have told me to get lost or prove that the CD was purchased there, but they didn't. They said "Yeah, we'll take that in exchange".
Click to expand...
just so we're clearethics = what you can get away with?
Click to expand...
?"Hi Mr. Shop Keeper. Here's a CD I got for christmas. It's unopened. Will you take it in exchange for another"?"Yes, gladly"And that's unethical? Please.
 
You lied to them, and told them you bought it at their store, then accepted goods/services that you didn't initially pay for. (Fraud)Tell you what. Go back, and ask them. See what they say.
Click to expand...
Actually, I believe I said, "I wish to exchange these." I did. That wasn't a lie.Payment can take many forms. Cash is not the only form of payment one can use in a transaction. If Target didn't want to exchange my merchandise for theirs without proof I purchased it there, they should modify their store policy. Store policy apparently being the end-all, be-all.
Click to expand...
Just an FYI. Target has, within the past year, changed their return policy to "no returns without a receipt" also.
 
I'm sure their policy is "Hey, if we sell it, we'll take it back regardless." Read the forms you signed.Don't act like a moron here.
Click to expand...
Don't be a moron? How about you try using a little common sense? If I sell The Matrix DVDs for $15, Austin Powers DVDs for $15, and The Three Tenors DVDs for $15 - why should I care if someone wants to give me 2 of the former for 1 of the latter? I can still sell those 2 DVDs for $15 each. And probably more quickly than I'll sell the latter.
Click to expand...
In some cases vendors create specific packaged products for specific retailers. Odds are probably not in your specific case of the DVDs. But for example, say that a software package is being sold at Circuit City with a specific promotion in the shrink wrap for a free optical mouse. You get the same software as a gift however it was bought from CompUSA and you return it to Circuit City. The 18 y/o kid at the return desk has no clue about the promotion, finds the sku for the software, brings it into inventory so you can get your exchange and puts your returned software on the on the shelf. Someone then comes to buy the software specifically from Circuit City because of the free optical mouse, gets home and low and behold, no promotion. Things like this happen because people get gifts and try to return them randomly to any store. This is most likely the motivation that Best Buy was trying the "gift receipt" idea. Don't just assume what you have in hand is what the store sells.
 
You lied to them, and told them you bought it at their store, then accepted goods/services that you didn't initially pay for.  (Fraud)Tell you what.  Go back, and ask them.  See what they say.
Click to expand...
Actually, I believe I said, "I wish to exchange these." I did. That wasn't a lie.Payment can take many forms. Cash is not the only form of payment one can use in a transaction. If Target didn't want to exchange my merchandise for theirs without proof I purchased it there, they should modify their store policy. Store policy apparently being the end-all, be-all.
Click to expand...
Just an FYI. Target has, within the past year, changed their return policy to "no returns without a receipt" also.
Click to expand...
Are you certain that isn't, "No refunds without a receipt?"
 
In some cases vendors create specific packaged products for specific retailers. Odds are probably not in your specific case of the DVDs. But for example, say that a software package is being sold at Circuit City with a specific promotion in the shrink wrap for a free optical mouse. You get the same software as a gift however it was bought from CompUSA and you return it to Circuit City. The 18 y/o kid at the return desk has no clue about the promotion, finds the sku for the software, brings it into inventory so you can get your exchange and puts your returned software on the on the shelf. Someone then comes to buy the software specifically from Circuit City because of the free optical mouse, gets home and low and behold, no promotion. Things like this happen because people get gifts and try to return them randomly to any store. This is most likely the motivation that Best Buy was trying the "gift receipt" idea. Don't just assume what you have in hand is what the store sells.
Click to expand...
And this is the customer's fault that the employee is stupid and/or ignorant of company promotions? They need to either not take the item back, flag it in their system as a promotional item, or inspect it before re-stocking it to make sure they are selling what they are supposed to be selling.
 
The 18 y/o kid at the return desk has no clue about the promotion, finds the sku for the software, brings it into inventory so you can get your exchange and puts your returned software on the on the shelf.
Click to expand...
It's hard to find good help these days. They should really train their employees better.
 
:rotflmao: "I'm done with you"?who's being whiny now?
Click to expand...
whiny?I expect more from you, GM.Don't cry.
Click to expand...
:rotflmao: <------------------ = laughing at you saying "I'm done with you" :cry: <---------------- = crying after you hurt my feelings.
Click to expand...
plus, you need the $8 to match bank accounts :rotflmao:
Click to expand...
I thought it was net worth? i'm so confused.
Click to expand...
this should help
Click to expand...
i'm fully aware of the Best Buy return policy.now.
 
It's hard to find good help these days. They should really train their employees better.
Click to expand...
they would, but they keep losing money due to fraud.
 
You lied to them, and told them you bought it at their store, then accepted goods/services that you didn't initially pay for.  (Fraud)Tell you what.  Go back, and ask them.  See what they say.
Click to expand...
Actually, I believe I said, "I wish to exchange these." I did. That wasn't a lie.Payment can take many forms. Cash is not the only form of payment one can use in a transaction. If Target didn't want to exchange my merchandise for theirs without proof I purchased it there, they should modify their store policy. Store policy apparently being the end-all, be-all.
Click to expand...
Just an FYI. Target has, within the past year, changed their return policy to "no returns without a receipt" also.
Click to expand...
Are you certain that isn't, "No refunds without a receipt?"
Click to expand...
Here's targets new policy: "There will be no refunds, exchanges or in-store credits without a receipt. If you use a "gift receipt" you get no refund only an in-store credit. All refunds, exchanges or in-store credits will be issued for 90 days after purchase with a receipt. "
 
What on earth is unethical about going into Target and saying "Hi Target person. I have 2 unopened DVD's that I received as a gift which I will never watch. I would like to give them to you in exchange for a different DVD that I will watch. Do you accept?" Target could have said "no thanks, you didn't buy them here." But they chose to make the exchange and won a customer from a competitor. Win-win.
Click to expand...
Ethics was referring to using Christas Cookies at the grocery store to exchange for fruit, not the DVD issue. If you don't see the difference of going through the vendor process at the store to get them to sell your Christmas Cookies and going to the customer servce counter to demanding that they immediately exchange your Christmas Cookies for fruit because they can just sell your Christmas Cookies, then it is obvious where your ethics lie.
 
Here's targets new policy: "There will be no refunds, exchanges or in-store credits without a receipt. If you use a "gift receipt" you get no refund only an in-store credit. All refunds, exchanges or in-store credits will be issued for 90 days after purchase with a receipt. "
Click to expand...
That's their prerogative.
 
There will be no refunds without a receipt. If you use a "gift receipt" you get no refund only an in-store credit.
Click to expand...
So if I bring in my receipt I can get my money back and go spend it wherever I wish, but if someone chooses to shop at Target for me and I bring in a (gift) receipt I am stuck spending that money at Target? :wacko:
 
You must log in or register to reply here.

Similar threads

Max Power
Most Embarrassing Thing Someone in Your Family Does?
2 3
Replies
108
Views
3K
Zow
Zow
scorchy
Any banking guys that can offer solutions to a vexing issue?
Replies
31
Views
539
Mrs. Rannous
Mrs. Rannous
STEADYMOBBIN 22
Elderly dog - anybody give their pets CBD?
Replies
24
Views
472
belljr
belljr

Users who are viewing this thread

Total: 1 (members: 0, guests: 1)
Back
Top