Meecrob
Footballguy
Took a trip to best buy yesterday with the wife. She wants to get a new computer but wants to go look at them and mess around with them first to see what she wants. So we get there and best buy has a Bundle deal on display for a Lenovo idea pad which she like and met all the minimum spec requirements that she wants, it also comes with a Lenovo tablet in the bundle, total price as advertized is 699. Fast forward about 10 mins of my wife flip-flopping on whether she should buy the computer + tablet bundle; eventually she decides this is a great deal and we track down a sales person and tell them we want to purchase it. This conversation ensues:
Me: Hi my wife wants to buy this bundle.
Sales guy: Ok well let me go check if we have those in stock still; the bundles sell pretty fast we may not have any left in the store.
Me: OK; if you don't have them here can we just have the computer and tablet ordered and shipped to us at this price?
Sales guy: uhh yea you can do that if you want.
Me: OK
(Sales guy goes to computer terminal for 10 mins)
Sales guy: Hey; we don't have any of those left in store, i'm trying to find a way that we can order it for you but our system is not letting me.
(5 more mins of sales guy + now another sales guy on the terminal)
Sales guy: Yea so we cant order that in our system; sorry. We can order you just the computer if you want but it will be at the normal price of 799, because the system wont let us order that bundle.
Me: Do you have the two products in the bundle available in the system?
Sales guy: Yes
Me: Can you have them both shipped to my house?
Sales guy: Yes
Me: So order them both and ship them to us and create a bill of sale at the bundle price.
Sales guy: Well our system wont let us do that.
Me: So let me understand; you have this bundle advertised; you have told me you don't have the products in store; but you can ship them to me, you have the products available in your warehouse stock, to ship to me; but you now cant do that because "the system wont let you"?
Sales guy: uhhhh yea, thats right.
Me: Can I talk to a manager?
(Enter manager)
For the sake of time just re-read the above section again because the manager and I had almost word for word the exact same conversation
After all that:
Me: So basically you guys are advertizing falsely; because you are advertizing a product that you wont deliver at a price that you won't honor.
Manager: Well no; our system wont let us do anything; its the systems fault you see, we advertize displays all the time for products that we are out of.
Me: And you think this is a good business practice?
Manager: No its really bad actually this happens all the time.
Me: OK so who can I talk to about this?
Manager: You have to call this number or go online to talk to corporate about it.
Me: OK; good luck with the whole business model of advertizing products you wont sell to people at prices you wont honor.
Manager: Uhhh OK sorry about that.
Last time I ever (attempt) to give Best Buy my business.
Me: Hi my wife wants to buy this bundle.
Sales guy: Ok well let me go check if we have those in stock still; the bundles sell pretty fast we may not have any left in the store.
Me: OK; if you don't have them here can we just have the computer and tablet ordered and shipped to us at this price?
Sales guy: uhh yea you can do that if you want.
Me: OK
(Sales guy goes to computer terminal for 10 mins)
Sales guy: Hey; we don't have any of those left in store, i'm trying to find a way that we can order it for you but our system is not letting me.
(5 more mins of sales guy + now another sales guy on the terminal)
Sales guy: Yea so we cant order that in our system; sorry. We can order you just the computer if you want but it will be at the normal price of 799, because the system wont let us order that bundle.
Me: Do you have the two products in the bundle available in the system?
Sales guy: Yes
Me: Can you have them both shipped to my house?
Sales guy: Yes
Me: So order them both and ship them to us and create a bill of sale at the bundle price.
Sales guy: Well our system wont let us do that.
Me: So let me understand; you have this bundle advertised; you have told me you don't have the products in store; but you can ship them to me, you have the products available in your warehouse stock, to ship to me; but you now cant do that because "the system wont let you"?
Sales guy: uhhhh yea, thats right.
Me: Can I talk to a manager?
(Enter manager)
For the sake of time just re-read the above section again because the manager and I had almost word for word the exact same conversation
After all that:
Me: So basically you guys are advertizing falsely; because you are advertizing a product that you wont deliver at a price that you won't honor.
Manager: Well no; our system wont let us do anything; its the systems fault you see, we advertize displays all the time for products that we are out of.
Me: And you think this is a good business practice?
Manager: No its really bad actually this happens all the time.
Me: OK so who can I talk to about this?
Manager: You have to call this number or go online to talk to corporate about it.
Me: OK; good luck with the whole business model of advertizing products you wont sell to people at prices you wont honor.
Manager: Uhhh OK sorry about that.
Last time I ever (attempt) to give Best Buy my business.
