gianmarco
Footballguy
I have a new car that we just started leasing a couple months ago. My wife went out shopping about 3 weeks ago at the mall with our little one. She comes back out to the car and is loading things into the trunk when a black SUV pulls into the parking spot on the right. As the car seat is on the rear passenger side, she's waiting for them to exit before she puts her in the car when she sees the rear passenger door open and hit our car. She doesn't say anything but continues watching and they don't realize she's even standing there. The person opening the door is a younger teenaged kid (12 or 13ish). An older women, assuming the grandmother, was driving the SUV and sees that he hit the car and actually looks at our car and runs her hand along it. A younger woman, assuming the mother, is in the front passenger side, is getting out and doesn't see any of it.
They start to walk away when my wife then steps up and says "Umm, you just hit our car". The mother states she doesn't know what she's talking about and didn't see anything. My wife points out that the grandmother certainly did which the grandmother then acknowledges. The mother comes and looks at the car, says it's no big deal and shouldn't even be $20 to fix. My wife then asks for their insurance information which they refuse to give. She then asks for their ID which they also refuse to give (along with their names). So, she calls me and I tell her to just call the police then. She lets them know that she's calling the police and they say that they don't plan on waiting and they all walk into the mall.
Police show up about 5-10 minutes later and says there's nothing for him to do since it wasn't done on purpose and doesn't write a report (thanks, guy). My wife does take pictures of the cars, the damage, their license plate, their VIN number, and we have now called our insurance company. I did get an estimate for the damage and because of the dent and the damage done, it's going to be $425 to fix. Of course, we have a $500 deductible.
Our insurance company said that what they will do is actually track down the insurance company of the other vehicle based on the VIN and file a claim through them. However, since it's now a he said-she said deal, they aren't sure that they will pay out even though we have pictures and they actually admitted to the damage at the time.
Assuming they do refuse to take care of this, what's the best next step? Call the police back and try to get a report filed? Am I going to small claims? Judge Judy an option here?
They start to walk away when my wife then steps up and says "Umm, you just hit our car". The mother states she doesn't know what she's talking about and didn't see anything. My wife points out that the grandmother certainly did which the grandmother then acknowledges. The mother comes and looks at the car, says it's no big deal and shouldn't even be $20 to fix. My wife then asks for their insurance information which they refuse to give. She then asks for their ID which they also refuse to give (along with their names). So, she calls me and I tell her to just call the police then. She lets them know that she's calling the police and they say that they don't plan on waiting and they all walk into the mall.
Police show up about 5-10 minutes later and says there's nothing for him to do since it wasn't done on purpose and doesn't write a report (thanks, guy). My wife does take pictures of the cars, the damage, their license plate, their VIN number, and we have now called our insurance company. I did get an estimate for the damage and because of the dent and the damage done, it's going to be $425 to fix. Of course, we have a $500 deductible.
Our insurance company said that what they will do is actually track down the insurance company of the other vehicle based on the VIN and file a claim through them. However, since it's now a he said-she said deal, they aren't sure that they will pay out even though we have pictures and they actually admitted to the damage at the time.
Assuming they do refuse to take care of this, what's the best next step? Call the police back and try to get a report filed? Am I going to small claims? Judge Judy an option here?
