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Comcast customer service LOL (1 Viewer)

Maurile Tremblay

Maurile Tremblay

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I did a search; I don't think this is a Honda.

LINK

Holy moly is this guy annoying. The recording starts about ten minutes into the call.

 
I love that the caller (Ryan Block) used to be Editor-in-Chief of Engadget while the wife (Veronica Belmont) has 1.6M twitter followers :lmao:

You dont mess with social media. Instant ownage.

 
Customer service there does suck.

Which is why I went to Direct and won't ever go back for TV.

Their internet package is good enough I might switch back because ATT sucks donkey balls.

 
sho nuff said:
Customer service there does suck.

Which is why I went to Direct and won't ever go back for TV.

Their internet package is good enough I might switch back because ATT sucks donkey balls.
Click to expand...
It seems like the quality of ATT is really dependent on location. I've never had any issues, two friends of mine live a few miles away and had nothing but problems.
 
Mister CIA said:
The customer experiencing the grief is an AOL employee, and allegedly a professional doosch
Click to expand...
I don't really see anything in that link that proves that the customer is a d-bag at all. I'm not necessarily blaming the customer service rep in total because I know Comcast forces them to ask/say certain things, but when a customer declines you simply comply. I've been through similar headaches with both DISH and Comcast and I was polite as can be. Being polite ended up keeping me on the phone for 20+ minutes both times when all I wanted to do was cancel my service. They all want you to play these BS games where they raise your rates sky high and when you call in to complain/cancel they start playing games to wear you down and get you to agree to as crappy of a deal as they can get you to agree to. Some of us prefer not to play their game. Unfortunately the tv companies have trained their CS reps to try to force it on you anyway and you end up with garbage like this.

 
Being polite gets you nowhere on these calls. Interrupt them.

"Excuse me, I don't think you're listening. Can you confirm that my service is scheduled for disconnection?"

 
When I went into the store to disconnect my cable (not internet), they didn't ask me a thing. It couldn't have been easier. That's for cablevision.

 
I had a call with Comcast last week which ended with me threatening to not just figuratively but literally cut the cable. Good times.

 
GroveDiesel said:
Mister CIA said:
The customer experiencing the grief is an AOL employee, and allegedly a professional doosch
Click to expand...
I don't really see anything in that link that proves that the customer is a d-bag at all. I'm not necessarily blaming the customer service rep in total because I know Comcast forces them to ask/say certain things, but when a customer declines you simply comply. I've been through similar headaches with both DISH and Comcast and I was polite as can be. Being polite ended up keeping me on the phone for 20+ minutes both times when all I wanted to do was cancel my service. They all want you to play these BS games where they raise your rates sky high and when you call in to complain/cancel they start playing games to wear you down and get you to agree to as crappy of a deal as they can get you to agree to. Some of us prefer not to play their game. Unfortunately the tv companies have trained their CS reps to try to force it on you anyway and you end up with garbage like this.
Click to expand...
To be clear, I despise Comcast - just pointing out that I believe an AOL employee deserves a little hair of the dog.

 
wdcrob said:
Being polite gets you nowhere on these calls. Interrupt them.

"Excuse me, I don't think you're listening. Can you confirm that my service is scheduled for disconnection?"
Click to expand...
yep. And then after cancelling you get a bill the next month and have to fight with them about not paying it.
 
He got a guy who was perhaps a little (lol) overzealous in the retention department. Please let us not take away the retention department, because without them, I can't fake threaten to leave to get more free channels and cash discounts on my bill every 6 months or so. Let the retention area do their thing!!

 
The Big Guy said:
He got a guy who was perhaps a little (lol) overzealous in the retention department. Please let us not take away the retention department, because without them, I can't fake threaten to leave to get more free channels and cash discounts on my bill every 6 months or so. Let the retention area do their thing!!
Click to expand...
You got to play the game.

 
From the FFA FAQ:

19. If someone makes an offensive post, should I quote it in my response before reporting it?

No. If the offensive post is worth reporting, so is any post that quotes it.

 
Mr. Pickles said:
I've had a similar experience once when canceling Dish Network. No shtick.
Click to expand...
something similar happened to me with two sears window salesmen. They refused to leave my house after I told them no thanks. They were there for ten minutes. It was quite uncomfortable. Things got nasty and I even had to threaten to call the police.
 
May as well put this here..

When you have a normal customer service type call where you are talking to someone you will never see or talk to again (paying a medical bill on phone, calling to book a flight..whatever), always end the call by saying I love you.

"OK anything else I can help you with sir?"

"No that should be it thanks."

"OK thank you for flying with Southwest sir have a great day."

"I love you."

Its simple, but hasn't gotten old for me yet. Please try it.

 
Last edited by a moderator:
Buck Bradcanon said:
May as well put this here..

When you have a normal customer service type call where you are talking to someone you will never see or talk to again (paying a medical bill on phone, calling to book a flight..whatever), always end the call by saying I love you.

"OK anything else I can help you with sir?"

"No that should be it thanks."

"OK thank you for flying with Southwest sir have a great day."

"I love you."

Its simple, but hasn't gotten old for me yet. Please try it.
Click to expand...
:goodposting:

:lmao:

 
Rohn Jambo said:
I have excellent customer service from Comcast. No complains here.
Click to expand...
This. I cant say enough good things about them.

Last call I made to them inquiring why my bill seemed high they placed a 12-month rolling credit of $30 on there. I think the key is to make sure you get someone in the U.S.

 
Bigboy10182000 said:
Rohn Jambo said:
I have excellent customer service from Comcast. No complains here.
Click to expand...
This. I cant say enough good things about them.

Last call I made to them inquiring why my bill seemed high they placed a 12-month rolling credit of $30 on there. I think the key is to make sure you get someone in the U.S.
Click to expand...
When I cancelled my cable, for some reason cablevision put me on I guess the trial rate for internet so I only was paying $30/month for the same service.

 
I was going to switch from Comcast to WOW and called to cancel my service, within 10 minutes I had a new deal from Comcast with more movie channels than I had before and their top of the line high speed internet for 60.00 a month less than I was paying. Locked in for 12 months. They could not have been more cooperative.

 
Da Guru said:
I was going to switch from Comcast to WOW and called to cancel my service, within 10 minutes I had a new deal from Comcast with more movie channels than I had before and their top of the line high speed internet for 60.00 a month less than I was paying. Locked in for 12 months. They could not have been more cooperative.
Click to expand...
The CSR was trying to give him a deal to prevent him from canceling. He just didn't want it and the CSR wouldn't just take no for an answer.

 
Last edited by a moderator:
I suck at negotiations. Last month I called both Verizon and Comcast with the same spiel, long time customer (7+ years each), want to stay but the increasing bill is pushing me away, basically begged them to make me an offer to stay. They called my bluff both times. I kept calling every couple days or so and about the 3rd attempt with each I got a little something (Verizon gave me free texting, Comcast increased internet speed from 32 to 50 which actually makes a significant difference with online gaming.)

What do you do when you give them the "I want to stay but have to disconnect as it is no longer affordable" and they say "sorry to hear that, let me see what we have to offer... ... ...looks like we can't do anything for you". Is my approach bad? I don't have premium channels or increased data plans, pretty near the cheapest plans each offer, does that rule me out for trying to negotiate my monthly bill? Less margain (accessories) on my bill so less they can mark down?

 
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