Comcast customer service LOL (1 Viewer)

[Ilov80s]

I have excellent customer service from Comcast. No complains here.

This. I cant say enough good things about them.

Last call I made to them inquiring why my bill seemed high they placed a 12-month rolling credit of $30 on there. I think the key is to make sure you get someone in the U.S.

My problem wasn't with people on the phone, it was with the people in billing. Every month my bill was wrong and I had to call to fix it. I needed service, they no showed. We rescheduled and I told them that I tested it out and I just needed a new box so of course the guy that showed up didn't have any boxes.

 

[JaxBill]

We moved and they set up a different account #.

They kept ebilling the old account # and we kept paying it. They sent a paper bill in mail that I didn't notice since they send out 25 pieces of advertising a month.

New account gets service disconnectd for nonpayment.

Call make phone payment with credit card. Still can't get service restored.

Everytime I call my phone gets routed automatically to payments who says they can't do anything and they transfer me to "tech support" but routed back me to main numebr and thus the end of the payments queue.

 

[flapgreen]

Sounds about right

 

[squidrope]

After 2 hours on the phone with Comcast and Tivo. I'd had enough "rebooting" and asked to have Comcast send a tech out to take care of the issue. The Comcast rep asked if I wanted the appointment between 9and 12 tomorrow, or between 1 and 4. I replied 9-12. THREE times he confirmed the appointment between 1 and 4. Finally he got it correct.

The next day came and no one showed up. Turns out he set my appointment for 2 days later between 4 and 6. This time wouldn't work for me so I had to call Comcast again to set up another appointment. After another 20 minutes on the phone I was able to get an appointment 4 days later...

I hate Comcast soooooo much.

 

[Godsbrother]

I had a 2 year agreement that just expired so of course my bill goes up almost $50. So I called to cancel all of the premium channels and was told that if I do that our cost would go up. I can save about $30 bucks by getting rid of the DVR, cancelling the sports package and going down to standard definition.

I told the rep that it looks like I have to cancel Comcast and go back to Fios to get their introductory deal and she tells me to go ahead and do it. So I am taking her advice -- I just need to find the time to call.

 

[JaxBill]

Finally talked to somebody who says that service will be restored within the hour, but.....

...she can't handle the refund for the payment that got posted to wrong account since that's billing and I would to call the main number which, of course, would still get routed to payments since the automated message at beginning says my account is past due with "minimum payment of $0.00 due today".

So I'll have to wait until tomorrow.

I would go to Fios but the highest service they can offer in my area is 18mbps.

 

[avoiding injuries]

I called customer service and the recording told me there would be a $6 charge to talk to someone live. Wtf

 

[Dan Lambskin]

 

[JaxBill]

I told one of the reps last night that I was glad their company didn't fly planes.

 

[heckmanm]

I had an issue a few months back where apparently someone cut my cable drop while putting in a fence. Not really sure, but the tech checked all of the drops from the pole nearest to my house and none of them were me. And since it was totally dead at my house, they had no way to find the other end.

ANYWAY, they ran a new drop from the logical location, and everything was fine except the cable was laying in the yard, so I had to mow around it. I asked the guy if they'd be sending someone out to bury it and he assured me they would. After a couple of weeks, I called to complain, and they set up an appointment, said nobody needed to be home, but they'd call 30 minutes ahead regardless. Day came and went, no call, cable still laying in the grass.

Did this a couple more rounds, same thing every time. No-show, no-call, still dealing with the GD thing every time I mowed the lawn (which was about every 3-4 days due to all the rain we were getting).

Finally went on FB and posted a rant on their page and included a picture. Cable was buried within 2 days.

 

[Dan Lambskin]

Idiots

I remember when we moved in 10 years ago and I had a 2nd line run to upstairs bedroom they drilled the hole about 5 feet from where the PC was and didn't even put a wall plate

I called to complain and they said I only scheduled the basic install or some BS like that

Stewed for a day or two and called back, they sent someone out and tech just shook his head and apologized

 

[belljr]

I have tons of awful stories....not sure I want to relive them

 

[shadyridr]

I called customer service and the recording told me there would be a $6 charge to talk to someone live. Wtf

GTFO here

 

[flapgreen]

I had a 2 year agreement that just expired so of course my bill goes up almost $50. So I called to cancel all of the premium channels and was told that if I do that our cost would go up. I can save about $30 bucks by getting rid of the DVR, cancelling the sports package and going down to standard definition.

I told the rep that it looks like I have to cancel Comcast and go back to Fios to get their introductory deal and she tells me to go ahead and do it. So I am taking her advice -- I just need to find the time to call.

We were leaving a couple years ago anyway but that's the response we got as well. Hilarious way to run a company. Went to Dtv and never looked back.

 

[flapgreen]

I have tons of awful stories....not sure I want to relive them

They will straight up lie to you and then deny ever doing so. Had multiple incidents they tried to overcharge us for something we didn't even have and we couldn't even get them to understand we didn't have the package they were charging us for. Had the same package for a couple years and it just went up for no reason. Called and they told us we had the higher package even though we had never even spoke to them. I told them to look back at the monthly payment over the past 2 years and they were still too ignorant to understand such a simple thing.

 

[tonydead]

I had a 2 year agreement that just expired so of course my bill goes up almost $50. So I called to cancel all of the premium channels and was told that if I do that our cost would go up. I can save about $30 bucks by getting rid of the DVR, cancelling the sports package and going down to standard definition.

I told the rep that it looks like I have to cancel Comcast and go back to Fios to get their introductory deal and she tells me to go ahead and do it. So I am taking her advice -- I just need to find the time to call.

Here is help.

 

[tonydead]

Helpful hint: Take the time to go into a Xfinity Store (not a Comcast warehouse). The Xfinity Store is kind of like an Apple Store and the people in there understand the frustration the other part of their company imposes on it's customers and they will help you and will be able to solve most of the issues you have. That's been my experience anyway, I'll never call them on the phone again.

 

[Fat Nick]

I signed up for Comcast Internet and Voice last Monday. I opted for the self-install kit. A week later, and I still don't have the kit or any information about it's whereabouts... I'm on a chat with "Nikki" (i.e. Rahmesh in Bangalore) at the moment. The dialogue is almost sad...

Nikki: Hello NICK_, Thank you for contacting Comcast Live Chat Support. My name is Nikki. Please give me one moment to review your information.

NICK: My Issue: I signed up for Comcast Internet and Voice last Monday and am doing a self-install. I have not yet received any notification on when I will receive my self install kit. I'm hoping to get some direction on when I can expect to get that kit.

Nikki: I’m now reviewing the details of your account.

NICK: Thanks Nikki.

Nikki: You are most welcome Nick.

Nikki: I understand that you have an issue with your self installation kit. Correct?

NICK: If by "issue" you mean I haven't received it yet - yes.

Nikki: Thanks for letting us know.

Nikki: No worries, Nick. I will help you to check the self installation kit appointment for you.

Nikki: May I know what service this self installation kit?

NICK: It's for Internet and Voice. I was told they would send me a kit that included the cable modem. I just need the kit sent to me!

Nikki: Thanks for the info.

Nikki: No worries Nick I will help you to check the equipment for you.

Nikki: Please give me 2-3 minutes to access your account and review the services and features you currently have as well as review any notes related to this issue.

That was about 5 minutes ago....still waiting for a response. And this is for someone who literally signed up LAST WEEK. God I hate Comcast. I moved away from them when we moved into our house, but am being forced back because it's the only way to get fast internet other than DSL, which has proven to be unusably slow.

 

[Fat Nick]

Nikki said that "Upon double checking here in my end that your services is not yet process since there is something wrong with on procesing the order."

She transferred me to Lavinia. Lavinia has just asked me the same information Nikki asked, and made several of the same horrible typing mistakes...

Oh....this is good:

"As I checked your account, Nick. I can see here that the order was made last August 17. However, last August 20 the agreement team is reaching you to do the e911 agreement acceptance for your order. This e911 acceptance is needed to accept within 24 hours for your order not to be cancel as you are self installing the phone service. As they have not reach you and fail to accept the e911 by August 22 the order has been cancelled that cause the whole account to be cancelled."

So they cancelled my account - nobody told me anything. Nobody asked me for anything. I completed the sign-up, then they just cancelled it.

 

[Dan Lambskin]

I've found that these dumb####s often send important info like that to the default @Comcast.org email or whatever it is that they give you

 

[Fat Nick]

I've found that these dumb####s often send important info like that to the default @Comcast.org email or whatever it is that they give you

Hilarious that they say my previous attempt to sign-up was never completed, yet I have access to the Comcast Account page. My Comcast e-mail has nothing in the in-box, but seriously....sending a notification to their own e-mail telling you that they're going to cancel service is hilarious.

They're the worst...the worst. I'm cringing signing up with them again...

 

[kentric]

I had a 2 year agreement that just expired so of course my bill goes up almost $50. So I called to cancel all of the premium channels and was told that if I do that our cost would go up. I can save about $30 bucks by getting rid of the DVR, cancelling the sports package and going down to standard definition.

I told the rep that it looks like I have to cancel Comcast and go back to Fios to get their introductory deal and she tells me to go ahead and do it. So I am taking her advice -- I just need to find the time to call.

I've often found them pretty good at adjusting the monthly service charge. Every six months or so they increase it by $30 or so and I call them and ask them to revert to the old price. They always do. You really need to get to know the charges on the bill though. After having installed the phone modem 13 years ago I noticed last year they started charging me a monthly rental for it. I called asking them why in world would I start paying for a 12 y.o. modem when I didn't pay for it initially. They ended up cancelling the charge when I said I had my own modem - of course that was my internet modem, but they didn't question me so....

 

[flapgreen]

Posted this in the dtv but are there any alternatives to Comcast Internet if you don't have a home phone and u verse isn't offered in your neighborhood?

 

[Chadstroma]

Customer service there does suck.

Which is why I went to Direct and won't ever go back for TV.

Their internet package is good enough I might switch back because ATT sucks donkey balls.

It seems like the quality of ATT is really dependent on location. I've never had any issues, two friends of mine live a few miles away and had nothing but problems.

I was told by a customer of mine that he went to get ATT put in a couple of years ago. He was told by the installer that he was at the end of the line and that would mean he would get really slow service so he canceled the install. He had a sales person come by not too long ago and they told him that was fixed. The new installer came by and told him the same thing so he canceled the install again.

 

[Fat Nick]

Posted this in the dtv but are there any alternatives to Comcast Internet if you don't have a home phone and u verse isn't offered in your neighborhood?

It's all dependent on where you live. DSL is actually an option if you live close to one of their main junctions. The speeds get slower the further you go from the main hub. We got a max of 8 MBPS. Max. Uploads were horribly slow.

For us, it's DSL or Comcast. Some others where I work are DSL or Time Warner. Seems a very limited few have direct competition from more than one wired provider. Hughes Net and a few other satellite broadband providers exist, but the costs can vary a lot and usually aren't the best choice cost wise.

Depending on where you live, some local ISP's have a microwave transmission system. My parents can't get DSL or Cable, but they can get this microwave system via a local place. It's not cheap, $100/mos, but it works really well.

 

[flapgreen]

I'm paying $80 a month for Internet now

 

[Fat Nick]

I'm paying $80 a month for Internet now

Just internet? Dang. The deal I just signed up for was $49.99 for 25 MBPS + Unlimited Local and Long distance for 12 months, then $79.99 for the same thing for the next 12 months. I figure once that's over, I'll re-up at the promo prices.

 

[flapgreen]

Yeah it sucks. Are you using Comcast? U verse isn't offered in my neighborhood so I don't know what else to use. Can I use regular dsl Internet or is that the same as u verse? I don't have a land line

 

[flapgreen]

Maybe I could try to work something out with dtv this week when I negotiate new deal.

 

[tonydead]

I'm paying $80 a month for Internet now

Helpful hint: Take the time to go into a Xfinity Store (not a Comcast warehouse). The Xfinity Store is kind of like an Apple Store and the people in there understand the frustration the other part of their company imposes on it's customers and they will help you and will be able to solve most of the issues you have. That's been my experience anyway, I'll never call them on the phone again.

$44 a month for 50Mbps, no strings no contract.

 

[flapgreen]

I'm paying $80 a month for Internet now

Helpful hint: Take the time to go into a Xfinity Store (not a Comcast warehouse). The Xfinity Store is kind of like an Apple Store and the people in there understand the frustration the other part of their company imposes on it's customers and they will help you and will be able to solve most of the issues you have. That's been my experience anyway, I'll never call them on the phone again.

$44 a month for 50Mbps, no strings no contract.

I'm going to do that. Thanks

 

[flapgreen]

Alright. Found an Xfinity store about a half hour from me. Going there this week

 

[belljr]

The comcast stores are relatively new here

 

[Ratbert]

[your cable and/or wireless provider name here] Sucks.

Back in the day, we raged against Ma Bell. Till they broke it up. Then we all wished we had the old reliable "phone company" back..

We all want to stick it to man while screaming "Come see the violence inherent in the system!"

 

[John Bender]

AS someone who just switched from Comcast to Verizon...DONT.

If you enjoy the technology in the X1 platform (as I did), Verizon is years behind it.

Big regret on my end.

 

[shadyridr]

I love Fios. ill never leave

 

[Dinsy Ejotuz]

I love Fios. ill never leave

+1

 

[Fat Nick]

All I want is faster internet. That's it. I have DirecTV for my cable, and I love them and have no desire to switch. Even our cell signal sucks truthfully, otherwise I'd even explore the wireless options.

Unfortunately my options are:

Centurylink DSL - 9 Mbps at best, usually 6 Mbps speeds, expensive for what you get, but very reliable. Customer service is OK.

Comcast - 25 Mbps or more, price is reasonable when you consider promo period.. Customer services...well...we have a thread for it.

Satellite - ? All I know is that it's expensive and prone to crapping out sometimes. Both the wife and I work from home from time to time, and having consistent, fast internet is key.

If I had Fios available, I'd be all over it. No Verizon or other providers. We live 5 minutes outside of town, but it gets really rural really fast where we are. We've got 2.5 acres, and many of our neighbors have 10+.