Galileo
Footballguy
About 3 weeks ago, my wife wanted access to my/our Amazon account to make a purchase. She texted me to get the password. I sent it, but apparently there was a typo and, of course, it did not work. Once I gave her the corrected password, she was prompted to change the password in order to continue. Rather than going back and forth through text, I logged on and changed it. Everything was fine until about three days ago, I try to go on to look at some stuff and I am prompted to log in. I keep getting a message that the password is incorrect even though I am pretty certain what I am entering is what I changed it to. I keep a written log of passwords to look back on as needed. So I give up and figure, fine, I'll change the password again. Going through the process, Amazon is supposed to send a code to my email that I need to enter in order to access my account to make the password change. I have tried repeatedly over the last few days, but I never receive the email with the code. The email account I am using with Amazon is a Yahoo account. So I called Amazon support today. Support rep, of course, tries sending me another email. And keeps telling me he sent it. I keep telling him I didn't get it. He says he can see it in my inbox. I am like "how can you see my inbox?" He said something about it being in my Amazon inbox. I remind him that I can not access my Amazon stuff, and that I should be getting the message sent to the yahoo email address linked to the account. I see nothing in my yahoo email (check spam and other mailboxes as well...nothing). After putting me on hold for about 10 minutes, he returns to tell me the problem is with Yahoo and that I would need to contact them to clear my filters. I quickly check my Yahoo mail settings an I have no filters. Amazon mailings have always come seamlessly to my inbox. He insists that I call Yahoo and gives me the number.
I call Yahoo. support tech there takes my info, puts me on hold for a while, comes back and tells me the problem is with my computer. He claims there must be some sort of driver/server problem. I ask him "are you certain? I am not having trouble receiving emails from other senders". He says something about some drivers linked with Amazon and that he could help me. He wants to remotely access my computer to fix the issue. I am always wary of this, but I figure, I called them, should be safe...OK. As we are about to make the remote connection, he tells me that I would be charged a fee of $129 for the service. Frustrated after wasting nearly an hour on this already, I said "Oh that's bull####." He replies, "then I won't be able to help you, sir. Goodbye." *Click*
TLDR - Can't log into to Amazon,s o trying to change password. Amazon blames Yahoo for access code not being delivered. Yahoo blames corrupt drivers on my computer and wants $129 to fix it.
ETA: It appears the corrupt driver excuse given to me earlier did not actually come from Yahoo. It seems I was steered to some sort of support scam with the number I was given from the Amazon rep.
Anyone know a fix to my issue? Can repairing these drivers be fixed by an idiot like me without any expertise? Are there really issues with my drivers or are they just blowing smoke up my ###? Every other aspect of my email seems to be functioning just fine.
Options...
1. Find a fix myself (Google has not been helpful so far)
2. Call Amazon again and see if they would send code to another destination.
3. Cancel Amazon membership completely and open a new account linked to a different email.
4. Pay the $129 and let Yahoo mess with my computer
5. Cancel Amazon. Cancel Yahoo. F 'em all and get off the grid.
6. Other??
I call Yahoo. support tech there takes my info, puts me on hold for a while, comes back and tells me the problem is with my computer. He claims there must be some sort of driver/server problem. I ask him "are you certain? I am not having trouble receiving emails from other senders". He says something about some drivers linked with Amazon and that he could help me. He wants to remotely access my computer to fix the issue. I am always wary of this, but I figure, I called them, should be safe...OK. As we are about to make the remote connection, he tells me that I would be charged a fee of $129 for the service. Frustrated after wasting nearly an hour on this already, I said "Oh that's bull####." He replies, "then I won't be able to help you, sir. Goodbye." *Click*
TLDR - Can't log into to Amazon,s o trying to change password. Amazon blames Yahoo for access code not being delivered. Yahoo blames corrupt drivers on my computer and wants $129 to fix it.
ETA: It appears the corrupt driver excuse given to me earlier did not actually come from Yahoo. It seems I was steered to some sort of support scam with the number I was given from the Amazon rep.
Anyone know a fix to my issue? Can repairing these drivers be fixed by an idiot like me without any expertise? Are there really issues with my drivers or are they just blowing smoke up my ###? Every other aspect of my email seems to be functioning just fine.
Options...
1. Find a fix myself (Google has not been helpful so far)
2. Call Amazon again and see if they would send code to another destination.
3. Cancel Amazon membership completely and open a new account linked to a different email.
4. Pay the $129 and let Yahoo mess with my computer
5. Cancel Amazon. Cancel Yahoo. F 'em all and get off the grid.
6. Other??
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