The relatively new food court process at Costco (where you order ahead from the kiosk) is an absolute disaster. Talk about trying to fix something that wasn't broken. I just about murdered someone yesterday trying to pick up a $10 pizza that I had ordered an hour before.
Really? I’ve always liked it. I usually do the Costco run by myself I’ll pick up a pepperoni slice and a drink for a cheap dinner. I can enter it way quicker than most so I jump ahead of the families and well people who have trouble with stuff like that. Wait a few minutes and
listen for my number and I’m gone.
Well, I think that explains it. On Wednesday, I ran to Costco to pick up a few things, figuring I'd be in the store for 20-30 minutes. Decided to order a pizza on my way in (using the kiosk), thinking it would be ready (or probably past ready) by the time I came out. Thirty minutes later, I'm standing in line at the side window that is specifically for whole pizza orders. First 10 minutes, nothing. Nobody coming to the window (from the inside), nobody getting pizzas, etc. There are probably 6-7 people in front of me in line, and I'm noticing that the 3-4 people working inside seem overwhelmed. Now, granted, we are in the middle of a natural disaster of sorts in that there are wildfires 20 minutes away, and I hear someone inside mention that half of their staff had left to go pick up kids from school (schools were closing due to smoke/poor air condition). But, for the most part, Costco appeared to be running like normal (for this location, anyway).
Anyway, eventually, they start handing out pizzas, one or two at a time. But, it appears to be basically first come, first served. No numbers being called whatsoever. After 20 minutes in line, two people have gotten pizzas, and I'm still 2-3 people from the front of the line. Then, I notice some guy saying "Excuse me" and walking to the front of the line, and they hand him a pizza. A few minutes later, they call a name and somebody (not in line) comes and grabs theirs.
Long story short.... From the time I ordered, until pizza in hand, was about 75 minutes. I asked one of the workers if the number on my receipt had any relevance in terms of what order pizzas are handed out, and she simply shook her head no. So, yeah, maybe this location has simply adopted their own "process" that's different than others. I would think that, by ordering ahead from a kiosk, the idea would be that they call your number. Otherwise, why not just stick with the old process, which was stand in line to order and it's ready in 10-15 minutes (or call ahead by phone, which worked great). Heck, they even used to allow you to just order from the checkout line in the store, and then pick it up a few minutes later on the way to your car. Speaking phone orders, the people who jumped the line (I can only assume) must have been phone orders, since the workers were calling their name, etc. So, that part of the process seems to be OK, although I imagine those people were waiting longer than expected as well.
What I don't get is why the store manager leaves the foot court people out on an island, so to speak. This was not the first time that this location has been severely behind/overwhelmed, from what I've observed. Meanwhile, there's 2-3 people at every checkout lane inside, and another 10 employees wandering/standing around the front of the store. Why not move a couple of people to the food court, even for just an hour (while apparently half of the food workers have abandoned ship to go get their kids). I can only chalk it all up to the fact that we're talking about Oxnard, CA.
