ruelvis
Footballguy
So I tuned into the GameMix channel at 1pm Sunday and 6 of the 8 little monitors/windows are 1pm games and monitor #8 is the RedZone channel. Cool. The 'extra' monitor has the note on it stating that the Carolina vs Saints game is coming at 4pm. As a Jones-Drew owner I found it odd that a Jacksonville home game would be at 4pm. I look at the schedule and it's NOT at 4pm but started at 1pm AND IT'S NOT ON THE GAMEMIX! despite there being an empty slot for it!!!!
I know this has happened for afternoon games (when they have a spot allocated to "SAINTS WIN" instead of an active game) but i've never been motivated to call. Well this time I decided to call Direct Tv...
This started an extremely frustrating cycle of phone calls and emails to Direct TV. The woman I called was also shocked that the active game wouldnt be on the Game Mix station. She said nobody has complained about it before and there are no tech reports indicating what she's supposed to say when people call with this issue blah blah blah and suggested I send an email thru the site. I was expecting an apology or explanation. Instead I get this..
> Thank you for taking the time to write, I will be happy to assist you. I understand that you would have rather had the Kansas city game on this channel since it was currently in play instead of the Carolina game which was due to start later in the day on the NFL Game Mix channel. We have carefully selected program offerings to balance the interests of our sports enthusiasts. We understand that our decision will not meet all customers' needs all of the time, but our research indicates that most of our customers are pleased with the programming that we do offer. I am sorry for any inconvenience this may have caused and we do appreciate your suggestion.
>
> Sincerely,
>
> Rita S ID 406557
> DIRECTV Resolution Specialist
what gets me fuming is their statement - We have carefully selected program offerings to balance the interests of our sports enthusiasts.
WHAT?
I replied:
please send me the name of ONE just ONE "sports enthusiast" that would prefer to have the static screen for the carolina game that doesnt start for 2 hours instead of an active NFL game?
please also send me the list of early afternoon games that will not be available on Gamemix in favor of a static afternoon game screen
thank you
who knows if i'll ever hear from them, but i encourage all Direct TV Owners to email and let them know that they aren't happy about it! I might be a bit naive, but unless we get enough people complaining i don't think it's going to change!
http://support.directv.com/app/ask
* I apologize if this has been covered but i can't find it.
I know this has happened for afternoon games (when they have a spot allocated to "SAINTS WIN" instead of an active game) but i've never been motivated to call. Well this time I decided to call Direct Tv...
This started an extremely frustrating cycle of phone calls and emails to Direct TV. The woman I called was also shocked that the active game wouldnt be on the Game Mix station. She said nobody has complained about it before and there are no tech reports indicating what she's supposed to say when people call with this issue blah blah blah and suggested I send an email thru the site. I was expecting an apology or explanation. Instead I get this..
> Thank you for taking the time to write, I will be happy to assist you. I understand that you would have rather had the Kansas city game on this channel since it was currently in play instead of the Carolina game which was due to start later in the day on the NFL Game Mix channel. We have carefully selected program offerings to balance the interests of our sports enthusiasts. We understand that our decision will not meet all customers' needs all of the time, but our research indicates that most of our customers are pleased with the programming that we do offer. I am sorry for any inconvenience this may have caused and we do appreciate your suggestion.
>
> Sincerely,
>
> Rita S ID 406557
> DIRECTV Resolution Specialist
what gets me fuming is their statement - We have carefully selected program offerings to balance the interests of our sports enthusiasts.
WHAT?
I replied:
please send me the name of ONE just ONE "sports enthusiast" that would prefer to have the static screen for the carolina game that doesnt start for 2 hours instead of an active NFL game?
please also send me the list of early afternoon games that will not be available on Gamemix in favor of a static afternoon game screen
thank you
who knows if i'll ever hear from them, but i encourage all Direct TV Owners to email and let them know that they aren't happy about it! I might be a bit naive, but unless we get enough people complaining i don't think it's going to change!
http://support.directv.com/app/ask
* I apologize if this has been covered but i can't find it.
Last edited by a moderator:
power to the people! at least to the people who speak up! i'm not sure if it will help but im going to keep complaining and hope others join me. perhaps i should try to post any issues i see here on sunday instead of a day later and hope others take the minute it takes to send them an email.