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Direct TV (1 Viewer)

ruelvis

Footballguy
So I tuned into the GameMix channel at 1pm Sunday and 6 of the 8 little monitors/windows are 1pm games and monitor #8 is the RedZone channel. Cool. The 'extra' monitor has the note on it stating that the Carolina vs Saints game is coming at 4pm. As a Jones-Drew owner I found it odd that a Jacksonville home game would be at 4pm. I look at the schedule and it's NOT at 4pm but started at 1pm AND IT'S NOT ON THE GAMEMIX! despite there being an empty slot for it!!!!

I know this has happened for afternoon games (when they have a spot allocated to "SAINTS WIN" instead of an active game) but i've never been motivated to call. Well this time I decided to call Direct Tv...

This started an extremely frustrating cycle of phone calls and emails to Direct TV. The woman I called was also shocked that the active game wouldnt be on the Game Mix station. She said nobody has complained about it before and there are no tech reports indicating what she's supposed to say when people call with this issue blah blah blah and suggested I send an email thru the site. I was expecting an apology or explanation. Instead I get this..

> Thank you for taking the time to write, I will be happy to assist you. I understand that you would have rather had the Kansas city game on this channel since it was currently in play instead of the Carolina game which was due to start later in the day on the NFL Game Mix channel. We have carefully selected program offerings to balance the interests of our sports enthusiasts. We understand that our decision will not meet all customers' needs all of the time, but our research indicates that most of our customers are pleased with the programming that we do offer. I am sorry for any inconvenience this may have caused and we do appreciate your suggestion.

>

> Sincerely,

>

> Rita S ID 406557

> DIRECTV Resolution Specialist

what gets me fuming is their statement - We have carefully selected program offerings to balance the interests of our sports enthusiasts.

:rolleyes: WHAT? :confused:

I replied:

please send me the name of ONE just ONE "sports enthusiast" that would prefer to have the static screen for the carolina game that doesnt start for 2 hours instead of an active NFL game?

please also send me the list of early afternoon games that will not be available on Gamemix in favor of a static afternoon game screen

thank you

who knows if i'll ever hear from them, but i encourage all Direct TV Owners to email and let them know that they aren't happy about it! I might be a bit naive, but unless we get enough people complaining i don't think it's going to change!

http://support.directv.com/app/ask

* I apologize if this has been covered but i can't find it.

 
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Blacked out games are not allowed in the game-mixI have no idea why but I agree its dumb
actually that's not a valid explanation because#1 the jags-chiefs game wasnt blacked out. i'm in philly #2 in past weeks even the games blacked out here on sunday ticket have shown up in gamemix
 
Blacked out games are not allowed in the game-mixI have no idea why but I agree its dumb
Fans in Jacksonville with DirecTV cannot see the game.If they tuned to 706 then they don't get the game - however, if the mix had it they could watch it there, circumventing the blackout rule.That's why.
 
my understanding was if it's blacked out in the local area and you have the sunday ticket you can still get it because it has been paid for outside of local broadcast......but living in the Denver area I don't really know for sure since they always sell out even though I don't watch half of their games being a bears fan anyway.

 
my understanding was if it's blacked out in the local area and you have the sunday ticket you can still get it because it has been paid for outside of local broadcast......but living in the Denver area I don't really know for sure since they always sell out even though I don't watch half of their games being a bears fan anyway.
Unfortunately it doesn't work that way. Sunday ticket won't show blacked out games.
 
my understanding was if it's blacked out in the local area and you have the sunday ticket you can still get it because it has been paid for outside of local broadcast......but living in the Denver area I don't really know for sure since they always sell out even though I don't watch half of their games being a bears fan anyway.
Unfortunately it doesn't work that way. Sunday ticket won't show blacked out games.
You do get blacked out games if you are not in the local area of the blackout. I get every single game each week in Virginia. I have noticed they do not show up on game mix but if you go to the individual game channel you can watch it, plus red zone is allowed to switch to it. Also, whichever game is showing on your local affiliate is not shown on an individual NFL ticket channel.
 
I've been very disapointed with Sunday Ticket this year (moreso RedZone) and I tried to cancel yesterday which I am unable to do. It's not worth the money and RedZone lately has been more apt to showing recaps and/or interviews with Dan Patrick and Tony Dungy then showing footage. I definitely will not be renewing next year. I'm going to be calling Charter today actually and may drop DirecTV altogether. Hopefully Charter gets their act together and gets RedZone.

 
Aaron Rudnicki said:
was the Jacksonville game on your local CBS affiliate?
NOPE! when i called direct tv the operator put me on hold and even though it wasnt on her local cbs affiliate it wasnt on her game mix either. she didn't know what to do/say. that's when she told me to send them an email
 
jeremyx13 said:
anakin said:
kolejo said:
my understanding was if it's blacked out in the local area and you have the sunday ticket you can still get it because it has been paid for outside of local broadcast......but living in the Denver area I don't really know for sure since they always sell out even though I don't watch half of their games being a bears fan anyway.
Unfortunately it doesn't work that way. Sunday ticket won't show blacked out games.
You do get blacked out games if you are not in the local area of the blackout. I get every single game each week in Virginia. I have noticed they do not show up on game mix but if you go to the individual game channel you can watch it, plus red zone is allowed to switch to it. Also, whichever game is showing on your local affiliate is not shown on an individual NFL ticket channel.
yeah but the reason i have the GameMix is to monitor all of the games and flip to the ones that interest me at the time (fantasy player on offense, i just like that team or its a close game and i need to feed my need for good football etc), regardless, flipping back and forth to that other single game to see the status of that game is a pain. perhaps i'm whining but as far as I see it, I'm paying extra $ for a convenience that (a) i'm not getting and (b) has an easy fix & © i'm not getting a legit reason (such as blackout rules) for not getting it.
 
Aaron Rudnicki said:
was the Jacksonville game on your local CBS affiliate?
NOPE! when i called direct tv the operator put me on hold and even though it wasnt on her local cbs affiliate it wasnt on her game mix either. she didn't know what to do/say. that's when she told me to send them an email
sounds like this has something to do with the game being blacked out in Jacksonville. They probably don't want to offer a different game mix to different markets so if a game is blacked out in the local market, they black it out on the game mix as well. I haven't noticed b/c I don't usually watch the game mix channel, but that does sound dumb for people in other markets not to get the game when there is a spot available.
 
Aaron Rudnicki said:
was the Jacksonville game on your local CBS affiliate?
NOPE! when i called direct tv the operator put me on hold and even though it wasnt on her local cbs affiliate it wasnt on her game mix either. she didn't know what to do/say. that's when she told me to send them an email
sounds like this has something to do with the game being blacked out in Jacksonville. They probably don't want to offer a different game mix to different markets so if a game is blacked out in the local market, they black it out on the game mix as well. I haven't noticed b/c I don't usually watch the game mix channel, but that does sound dumb for people in other markets not to get the game when there is a spot available.
Games being blacked out has never stopped them from showing up on the game mix or redzone channel before.For instance if a game is the CBS game for my area, the Directv channel (like 707-1 or whatever) won't show the game. However, it still shows up in the game mix and on the redzone channel, both of which are typically immune to that kind of stuff.
 
Aaron Rudnicki said:
was the Jacksonville game on your local CBS affiliate?
NOPE! when i called direct tv the operator put me on hold and even though it wasnt on her local cbs affiliate it wasnt on her game mix either. she didn't know what to do/say. that's when she told me to send them an email
sounds like this has something to do with the game being blacked out in Jacksonville. They probably don't want to offer a different game mix to different markets so if a game is blacked out in the local market, they black it out on the game mix as well. I haven't noticed b/c I don't usually watch the game mix channel, but that does sound dumb for people in other markets not to get the game when there is a spot available.
Games being blacked out has never stopped them from showing up on the game mix or redzone channel before.For instance if a game is the CBS game for my area, the Directv channel (like 707-1 or whatever) won't show the game. However, it still shows up in the game mix and on the redzone channel, both of which are typically immune to that kind of stuff.
yeah, guess my explanation doesn't make sense b/c of the way they block out the local channel games.sounds like Directv just screwed this up.
 
jeremyx13 said:
anakin said:
kolejo said:
my understanding was if it's blacked out in the local area and you have the sunday ticket you can still get it because it has been paid for outside of local broadcast......but living in the Denver area I don't really know for sure since they always sell out even though I don't watch half of their games being a bears fan anyway.
Unfortunately it doesn't work that way. Sunday ticket won't show blacked out games.
You do get blacked out games if you are not in the local area of the blackout. I get every single game each week in Virginia. I have noticed they do not show up on game mix but if you go to the individual game channel you can watch it, plus red zone is allowed to switch to it. Also, whichever game is showing on your local affiliate is not shown on an individual NFL ticket channel.
yeah but the reason i have the GameMix is to monitor all of the games and flip to the ones that interest me at the time (fantasy player on offense, i just like that team or its a close game and i need to feed my need for good football etc), regardless, flipping back and forth to that other single game to see the status of that game is a pain. perhaps i'm whining but as far as I see it, I'm paying extra $ for a convenience that (a) i'm not getting and (b) has an easy fix & © i'm not getting a legit reason (such as blackout rules) for not getting it.
This is your answer.In other words: if a game is blacked out in its local market (due to unsold tickets) the game is not on the game-mix. This is done so people in that city can't get access to the game. This only applies to games that are not sold out and consequently blacked out in those markets.

I know you don't agree with it but that's the deal

 
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my understanding was if it's blacked out in the local area and you have the sunday ticket you can still get it because it has been paid for outside of local broadcast......but living in the Denver area I don't really know for sure since they always sell out even though I don't watch half of their games being a bears fan anyway.
Unfortunately it doesn't work that way. Sunday ticket won't show blacked out games.
You do get blacked out games if you are not in the local area of the blackout. I get every single game each week in Virginia. I have noticed they do not show up on game mix but if you go to the individual game channel you can watch it, plus red zone is allowed to switch to it. Also, whichever game is showing on your local affiliate is not shown on an individual NFL ticket channel.
yeah but the reason i have the GameMix is to monitor all of the games and flip to the ones that interest me at the time (fantasy player on offense, i just like that team or its a close game and i need to feed my need for good football etc), regardless, flipping back and forth to that other single game to see the status of that game is a pain. perhaps i'm whining but as far as I see it, I'm paying extra $ for a convenience that (a) i'm not getting and (b) has an easy fix & © i'm not getting a legit reason (such as blackout rules) for not getting it.
This is your answer.In other words: if a game is blacked out in its local market (due to unsold tickets) the game is not on the game-mix. This is done so people in that city can't get access to the game. This only applies to games that are not sold out and consequently blacked out in those markets.

I know you don't agree with it but that's the deal
Thanks zoo,yes - i dont agree with that but at least that explanation makes some sense. i mean it's an explanation based on some kind of logic - even though i don't agree with it. unfortunately the direct tv people chose not to explain that to me (or didnt know it themselves) and instead played it off as if it were a move made in the best interest of sports enthusiasts...

based on the portions of the game i saw that stadium in jax was pretty empty and was most likely blacked out.

wish i had the balls to cancel the entire thing out of principle, but the reality is that i'm the NFL's b-tch...

 
I am a little confused by this thread. I have ST and get all the games every Sunday. The games that are on my local channels I am able to watch them on the Game Mix or local channel but not on the ST channel (ie. 703-715?). All the other games are broadcasted on the ST channel, blackout in the local area or not. When I'm watching the Game Mix and if the game that is on locally in my area being shown on the mix and I click on it, it is blacked out and states it on a error msg in the corner, but I can go to the local channel and watch it......Not a problem.

What upsets me is that all 4 pm/4:15pm games are not on the mix. I have had instances where I have to turn from the mix and watch a 4 pm game because the 1 pm final score with Colts WIN, for example, is in the box where a 4 pm game should be. IMO all 4 pm/4:15pm games and Red Zone channel should be on the Game Mix at 4 pm/4:15 pm.

 
It's Jacksonville. I usually don't even realize they aren't listed until around then end of the 1:00 games. That's how lousy and boring that team is.

 
Anyone that has SuperFan should be upset with this. I have just done my part to complain about it to Directv as well. If anything comes from this thread, hopefully it is that we can garner enough support to at least use the 8 available screens on the GameMix Channel the way I believe it was created.

All of this talk about why this could happen, who cares? We pay a hefty fee to get the SuperFan and the GameMix is part of it, which is on top of the Sunday Ticket fees which are pretty steep as well, and all we expect is to get is what we believed we were purchasing.

BTW, I do not live in any NFL Blackout territories, and I had the same observations as ruelvis.

 
was the Jacksonville game on your local CBS affiliate?
NOPE! when i called direct tv the operator put me on hold and even though it wasnt on her local cbs affiliate it wasnt on her game mix either. she didn't know what to do/say. that's when she told me to send them an email
sounds like this has something to do with the game being blacked out in Jacksonville. They probably don't want to offer a different game mix to different markets so if a game is blacked out in the local market, they black it out on the game mix as well. I haven't noticed b/c I don't usually watch the game mix channel, but that does sound dumb for people in other markets not to get the game when there is a spot available.
This is correct, and has happened a few times already this season. When you are on the game mix channel every so often a message will scroll across the bottom saying "the Detriot Lions can not be shown on game mix due to NFL blackout restrictions." There's been one game just about each week that doesnt show up in the Game Mix. Looks like they cant customize the game mix channel on region, so if its blacked out no one can see the game on game mix. Disapointing feature of game mix. Only solution is to not have anymore blackouts...
 
I am a little confused by this thread. I have ST and get all the games every Sunday. The games that are on my local channels I am able to watch them on the Game Mix or local channel but not on the ST channel (ie. 703-715?). All the other games are broadcasted on the ST channel, blackout in the local area or not. When I'm watching the Game Mix and if the game that is on locally in my area being shown on the mix and I click on it, it is blacked out and states it on a error msg in the corner, but I can go to the local channel and watch it......Not a problem. What upsets me is that all 4 pm/4:15pm games are not on the mix. I have had instances where I have to turn from the mix and watch a 4 pm game because the 1 pm final score with Colts WIN, for example, is in the box where a 4 pm game should be. IMO all 4 pm/4:15pm games and Red Zone channel should be on the Game Mix at 4 pm/4:15 pm.
I don't understand your comment. Is this still the same question about games being blacked out on Game Mix?
Anyone that has SuperFan should be upset with this. I have just done my part to complain about it to Directv as well. If anything comes from this thread, hopefully it is that we can garner enough support to at least use the 8 available screens on the GameMix Channel the way I believe it was created. All of this talk about why this could happen, who cares? We pay a hefty fee to get the SuperFan and the GameMix is part of it, which is on top of the Sunday Ticket fees which are pretty steep as well, and all we expect is to get is what we believed we were purchasing.BTW, I do not live in any NFL Blackout territories, and I had the same observations as ruelvis.
The problem is that the feed comes from a satellite. They can differentiate one city, say Atlanta, from another say Jax where the game happens to be blacked so its not on the game mix.This really isn't that hard to comprehend
 
I've been very disapointed with Sunday Ticket this year (moreso RedZone) and I tried to cancel yesterday which I am unable to do. It's not worth the money and RedZone lately has been more apt to showing recaps and/or interviews with Dan Patrick and Tony Dungy then showing footage. I definitely will not be renewing next year. I'm going to be calling Charter today actually and may drop DirecTV altogether. Hopefully Charter gets their act together and gets RedZone.
How can you be disappointed with the Ticket? What were you expecting. All the games come on each week unless you live in a blackout market which you should know is always a possibility. This is my first year getting it and I love it. My wife hates directv because of the OnDemand system they have and the fact that everything is slightly slower than comcast, but as long as the Ticket is with DTV then I am staying. The Redzone channel is great for the early games, but what the heck are they doing during the late games. Stop showing freaking highlights, that is the only fault I have found with it. That is an easy fix and all is good. What don't you like about it? Besides the price
 
I totally understand the OP's complaint. Just cause you have the Ticket doesn't mean you can get all the games on the Mix like you would think you should.

However, I will say that as a local Raiders fan (who have quite a few home blackout games), there's two ways I can still watch them. I can watch the RedZone channel and just be happy with whatever coverage they provide of the game. Or, I can watch every game (including blacked out games) on my computer or laptop through their online coverage. Not as great as having it pumped through my home theater setup. But, at least I can watch every game that way if I want.

Blackout restrictions blow.

 
I am a little confused by this thread. I have ST and get all the games every Sunday. The games that are on my local channels I am able to watch them on the Game Mix or local channel but not on the ST channel (ie. 703-715?). All the other games are broadcasted on the ST channel, blackout in the local area or not. When I'm watching the Game Mix and if the game that is on locally in my area being shown on the mix and I click on it, it is blacked out and states it on a error msg in the corner, but I can go to the local channel and watch it......Not a problem. What upsets me is that all 4 pm/4:15pm games are not on the mix. I have had instances where I have to turn from the mix and watch a 4 pm game because the 1 pm final score with Colts WIN, for example, is in the box where a 4 pm game should be. IMO all 4 pm/4:15pm games and Red Zone channel should be on the Game Mix at 4 pm/4:15 pm.
YES - that is what happens here too (re: the 4pm games). however this past week i notieced it happened with the 1pm games. Jags-chiefs were on the individual channel but not on the game mix. instead, on 1 of the 8 screens announcing that the panthers-saints game was on at 4pm took precedence over the jags game that was live and could have been shown on gamemix.zoo helped me understand why it is (any game blacked out anywhere seems to be blacked out of gamemix) but i have a hard time believing they couldnt program it so a blacked out game 900 miles from my house can be on my game mix.
 
Anyone that has SuperFan should be upset with this. I have just done my part to complain about it to Directv as well. If anything comes from this thread, hopefully it is that we can garner enough support to at least use the 8 available screens on the GameMix Channel the way I believe it was created. All of this talk about why this could happen, who cares? We pay a hefty fee to get the SuperFan and the GameMix is part of it, which is on top of the Sunday Ticket fees which are pretty steep as well, and all we expect is to get is what we believed we were purchasing.BTW, I do not live in any NFL Blackout territories, and I had the same observations as ruelvis.
:goodposting: power to the people! at least to the people who speak up! i'm not sure if it will help but im going to keep complaining and hope others join me. perhaps i should try to post any issues i see here on sunday instead of a day later and hope others take the minute it takes to send them an email.
 
Zoomanji said:
I am a little confused by this thread. I have ST and get all the games every Sunday. The games that are on my local channels I am able to watch them on the Game Mix or local channel but not on the ST channel (ie. 703-715?). All the other games are broadcasted on the ST channel, blackout in the local area or not. When I'm watching the Game Mix and if the game that is on locally in my area being shown on the mix and I click on it, it is blacked out and states it on a error msg in the corner, but I can go to the local channel and watch it......Not a problem. What upsets me is that all 4 pm/4:15pm games are not on the mix. I have had instances where I have to turn from the mix and watch a 4 pm game because the 1 pm final score with Colts WIN, for example, is in the box where a 4 pm game should be. IMO all 4 pm/4:15pm games and Red Zone channel should be on the Game Mix at 4 pm/4:15 pm.
I don't understand your comment. Is this still the same question about games being blacked out on Game Mix?
Anyone that has SuperFan should be upset with this. I have just done my part to complain about it to Directv as well. If anything comes from this thread, hopefully it is that we can garner enough support to at least use the 8 available screens on the GameMix Channel the way I believe it was created. All of this talk about why this could happen, who cares? We pay a hefty fee to get the SuperFan and the GameMix is part of it, which is on top of the Sunday Ticket fees which are pretty steep as well, and all we expect is to get is what we believed we were purchasing.BTW, I do not live in any NFL Blackout territories, and I had the same observations as ruelvis.
The problem is that the feed comes from a satellite. They can differentiate one city, say Atlanta, from another say Jax where the game happens to be blacked so its not on the game mix.This really isn't that hard to comprehend
not sure how to do the reply within a reply thing..reply to top question: it's somewhat related. in concept we believe tht every game that is on should be available on gamemix. that is not happening. there can be only 4 afternoon games on and NONE of them are blacked out anywhere and only 3 are on gamemix. 3 live games , 4 static screens listing results, and red zone. then u have to flip to another channel to see if the 4th live game is in commercial, what the score is, who has the ball etc. simple stuff u should be able to see in gamemix.reply to bottom comment: i can comprehend the blackout rule affecting what is shown in the local gamemix (i understand the concept but i do not agree with it) , but i dont think a game that is blacked out in jacksonville should be blacked out in gamemix for everyone across the country. currently, that is what's happening. if they can, as u say, differentiate one city from another then black out the jags fans in jax from seeing their game on game mix (fyi - they can still see it on their individual sunday ticket so what';s the big deal if its in game mix?) but dont make the rest of us flip around when we were led to believe we could see every game on gamemix. 8 games at once? instant hardon...
 
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You should write to the NFL since it is their policy, not Direct TV's.
nfl has a policy on the gamemix channel? if so, you'd htink direct tv would just tell me that. the people they have fielding questions are clueless.or perhaps you're just referring to the blackout policies.i should really look into this. any clue where i'd start?the only contact info i found on the nfl.com site is for the website or specific features only. i sent an inquiry asking who i should contact and will post it here if i hear anything from them
 
Sorry you are struggling with your use of DirecTV. I love the Sunday Ticket. I have the Superfan as they gave it to me free. All I really care about is getting all of the games in HD so I dont use the Gamemix or Redzone channels, whatever those are. I just move around from channel the channel watching the games I am interested in. The only inconvenient thing is that when you change the chanel it goes to the non HD chancel first which is counter intuitive to the way it works for all of the non Sunday Ticket channels.

 
My biggest complaint about the gamemix channel is all the graphics that take up screen space.

My preference would be to have 2 gamemix channels show 4 games each using one quarter of the screen with no graphics. You could have 2 receivers and 2 HD tvs and get 8 HD games.

A 46" screen with 4 games on it would be the same as having 4 23" HD screens.

 
My biggest complaint about the gamemix channel is all the graphics that take up screen space. My preference would be to have 2 gamemix channels show 4 games each using one quarter of the screen with no graphics. You could have 2 receivers and 2 HD tvs and get 8 HD games.A 46" screen with 4 games on it would be the same as having 4 23" HD screens.
this is an excellent idea. I've thought about writing to complain that they waste a lot of space on the game mix channel...perhaps as much as 50% with the trim and sidebar garbage. I willmeasure tomorrow and report back on figures for a 46" tv.
 
The only inconvenient thing is that when you change the chanel it goes to the non HD chancel first which is counter intuitive to the way it works for all of the non Sunday Ticket channels.

there should be a setting on your menu options that will display hd channels only if available . thats how mine is set up .

another option is make a favorites list of all the dtv ticket channels and locals in hd . use that list on sunday.

a 3rd option is top arrow above "select" - you can make a square of 9 channels and access that list whenever you want .

 
Here's another

The gamemix can show 8 games but on non-bye weeks the NFL has 9 games early and only 4 late. Why not split them up? Why so many early games? Pretty annoying

 
Here's anotherThe gamemix can show 8 games but on non-bye weeks the NFL has 9 games early and only 4 late. Why not split them up? Why so many early games? Pretty annoying
i agreeand btw i'm not sure i've ever seen 8 games on gamemix - just 7 + red zonei'd love it if there was a feature that allowed you to choose which games were visible in gamemix....
 
I have a similar problem from time to time. I live in central NY about 20 minutes south of Utica. Periodically they will black out Bills games, no problem usually since I don't like them but the NFL rules are for 75 miles from the stadium, and I'm at least 150 miles, probably closer to 200. Directv never has an answer when I call them. I usually get something free from them in return though.

This is Directv's fault, they have the rights from the NFL and we pay them a king's ransom to watch, if we complain to Directv it is their responsibility to take it up with the NFL during their negotiations, we have no part in that other than complaining to Directv.

This has also happened to me with the Center Ice. I'm a Penguins fan and there have been times when they have played the Devils and they've blacked me out because it wasn't sold out. I'm more than 300 miles from the Devils arena and more than 400 from Pittsburgh and yet I've been blacked out with no explanation from Directv and no form of compensation at all. This is plain ridiculous.

d

 
Done with Dtv. Ticket is great but with the other providers catching up on the HD offerings and the redzone channel, plus you can stream any game these days for free (sorry but dont think i can mention sites), the days of unloading cash for the ticket and locking down for 2 years with that putrid company are numbered.

 

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