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Doctor violently dragged from full United flight (1 Viewer)

I love how they say it's random, and then it's reported that the ..."airline representatives chose four passengers to leave the plane at random based on ticket class, frequent flier status and check-in time."

That's hardly random. 

 
Tom Skerritt said:
I love how they say it's random, and then it's reported that the ..."airline representatives chose four passengers to leave the plane at random based on ticket class, frequent flier status and check-in time."

That's hardly random. 
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So a random pull from Steerage. That will not go over well with a jury if this were to come to that. Being that the majority of the jury are not likely to be wealthy or jetsetters.

 
Tom Skerritt said:
I love how they say it's random, and then it's reported that the ..."airline representatives chose four passengers to leave the plane at random based on ticket class, frequent flier status and check-in time."

That's hardly random. 
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They were randomly selected out of a group of people who were specially selected 

 
Premarket trading indicates United shares could fall about 2.6% - which would wipe out about $500M in market cap.
bit.ly/2oUwBfB

oops. 

 
Just read that Delta uses a really smart bidding policy. They ask passengers what the minimum about it would take to rebook.   It's all done we as a blind bid, so you have to decide at what dollar point you'd be willing to inconvenienced.   The winner is the one who offered up their seat for the least amount 

 
3C's said:
Right. Yes that was covered later in the thread. They're not going to go above $1350 (why would they?) though and one blog mentioned UA never goes above $800 in vouchers on the voluntary side.
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I know it is rare for them to go over that amount, I just wanted to point out they could if the wanted.

It comes down to cost management, would it cost more to go up and sometimes have to pay a lot for VDB; or the even rarer case of something like this happening and costing them all the bad PR.

 
Righetti said:
Just read that Delta uses a really smart bidding policy. They ask passengers what the minimum about it would take to rebook.   It's all done we as a blind bid, so you have to decide at what dollar point you'd be willing to inconvenienced.   The winner is the one who offered up their seat for the least amount 
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That is smart, but wouldn't it be smarter not to overbook in the first place? If I ran an airline, I would put out a TV commercial this week that promised "we will never overbook; your seat is safe."

 
Righetti said:
Just read that Delta uses a really smart bidding policy. They ask passengers what the minimum about it would take to rebook.   It's all done we as a blind bid, so you have to decide at what dollar point you'd be willing to inconvenienced.   The winner is the one who offered up their seat for the least amount 
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They ask this on the kiosk check in, so it is before you even go through TSA.

 
timschochet said:
That is smart, but wouldn't it be smarter not to overbook in the first place? If I ran an airline, I would put out a TV commercial this week that promised "we will never overbook; your seat is safe."
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Would be smart but I think that in the long run the overbooking thing makes sense for them  

ther algorithm tells them that on every flights there are x amount of people who don't show because of missed connections, sickness, missed flights etc 

 
I just don't think this is as simple as "their plane, their rules" with regards to the lawsuit...IMO a lawyer could very easily make a case that the doctor had already boarded the plane, and if that is the case then there are very specific circumstances where a person can be made to disembark. Oversold flight is not among them.

 
Righetti said:
Would be smart but I think that in the long run the overbooking thing makes sense for them  

ther algorithm tells them that on every flights there are x amount of people who don't show because of missed connections, sickness, missed flights etc 
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I don't think it's worth it. One incident like this is going to cost United hundreds of millions of dollars.

 
Rick James said:
BTW - why are oversold flights a thing? Every ticket I've ever purchased has been nonrefundable. 
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The cheap/discounted tickets are the ones that aren't refundable...you know, the people who get IDB/beat.

Someone mentioned above, missed connections, same day flight changes, etc.  99% of the time it isn't a problem.

 
Bogeys said:
I know it is rare for them to go over that amount, I just wanted to point out they could if the wanted.

It comes down to cost management, would it cost more to go up and sometimes have to pay a lot for VDB; or the even rarer case of something like this happening and costing them all the bad PR.
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No doubt but like I said way back it's much easier to view this in hindsight. I don't think anyone would have seen this (temper tantrum, security called, being dragged out) as a likely scenario but now that it's happened I'd think some changes will be made to their policy.

 
I still love how they are throwing around the word over booked. It's not overbooked when you are asking passengers to get off the plane because you have to suddenly move crew, sounds to me like they booked the right number of passengers for the plane. :shrug:

 
DaVinci said:
Efficient use of resources is a more accurate way to describe it.
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Nah, greed is better.

Think about it this way...

United (and other airlines) are overbooking intentionally and counting on some passengers not showing up. They are basically getting free money for people not using their service/product (not factoring in the money they might have to dish out if everyone shows up).

You don't find it at least a little bit shady and unethical?

Wouldn't a much more fair method be to sell those "projected overbooked" seats as what I would call "maybe" tickets? Give the customer full disclosure. Say, look...you will get on this flight if some people don't show up....but if everyone shows, you can't board. 

It's currently a ####ty process, as shown by this recent occurrence. 

 
CGRdrJoe said:
I still love how they are throwing around the word over booked. It's not overbooked when you are asking passengers to get off the plane because you have to suddenly move crew, sounds to me like they booked the right number of passengers for the plane. :shrug:
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You don't think they should factor in the seats needed for their crew moving? 

 
CGRdrJoe said:
I still love how they are throwing around the word over booked. It's not overbooked when you are asking passengers to get off the plane because you have to suddenly move crew, sounds to me like they booked the right number of passengers for the plane. :shrug:
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right, it was a completely full flight but they had to ask people to get off to accommodate another flight crew

it doesn't make it anymore or less 'right' but the issue is slightly different

 
eoMMan said:
Wouldn't a much more fair method be to sell those "projected overbooked" seats as what I would call "maybe" tickets? Give the customer full disclosure. Say, look...you will get on this flight if some people don't show up....but if everyone shows, you can't board. 

It's currently a ####ty process, as shown by this recent occurrence. 
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that's why the ticket contract is written this way, and you bought a cheap seat.   For this.  The customer HAS full disclosure.  You still don't like it because this guy was a PITA.

 
CGRdrJoe said:
I still love how they are throwing around the word over booked. It's not overbooked when you are asking passengers to get off the plane because you have to suddenly move crew, sounds to me like they booked the right number of passengers for the plane. :shrug:
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As the COE of United said, it was fully booked.  They just decided that they needed those seats after folks were on the plane.  

DaVinci said:
Cheap tickets are nonrefundable.  You can buy tickets that are refundable, but you pay a premium for it.
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Man, it's a big premium - about double.  I can't think of a situation that's worth buying a refundable fare.

Jobber said:
So a random pull from Steerage. That will not go over well with a jury if this were to come to that. Being that the majority of the jury are not likely to be wealthy or jetsetters.
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Most folks with status are schlubs that have no choice but to travel a ton.  I don't travel near as much as some of those guys and wish I didn't.

 
MarvinTScamper said:
that's why the ticket contract is written this way, and you bought a cheap seat.   For this.  The customer HAS full disclosure.  You still don't like it because this guy was a PITA.
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No.  He wasn't a PITA.  They made an unreasonable request and he refused to comply.  You can't claim he was disruptive because he refused to comply with an unreasonable request.  It's a completely different story if he was disruptive prior to being asked to leave but that's not the case here.

 
I'm sure there was some jackass on the plane that the rest of the passengers would have gladly voted off. Should do it that way.

 
3C's said:
Seeing the "I have to go home, I have to go home, I have to go home" video...don't think I'd want him as my doctor. Coo Coo!

And poorly handled by United and security. Terrible. Between this and Delta's issues it's been a bad week for airlines.
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Probably had a concussion. 

 
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