Last night, my neighbor had me over for dinner. And while I was there, the guy from the rental company came to fix her hot water heater. I happen to know it just needs a thermal couple (sp?) because someone in the know had just looked at it earlier that day. So he comes over, fiddles with it awhile, then tells her that he will have to order a part, which could take about three days.
me> Three days?!? Are you kidding? Three days without hot water?
guy> I don't know who you are. And I don't have to talk to you.
me>

She can't go without hot water for three days. She has a baby. Three days?
guy> (To my neighbor, because he refuses to talk to me.) I'll order the part and then call you to make an appointment.
me>

Can't we just get one at Home Depot?
guy> (ignoring me)
neighbor> What if we go to Home Depot and buy the part? Can you put it in for us?
guy> No, you can't. There are only about 2 supply stores that carry these.
me> (Starting to feel like I'm heckling a bad comic.) What if we hire someone who knows how to fix it and send you the bill?
guy> (ignoring me)
neighbor> Can we get someone else to fix it and give you the bill?
guy> As soon as the part comes in we'll be back to replace it for you. You can light it yourself. Here, let me show you how. (fiddles with it for a long while)
me> It will probably take him as long as it's taking them to fix the leaky roof.
First, Is this normal? "I don't have to talk to you?"
Second, I'm so glad I don't rent.