Is This Something That Should Be Covered With An Extended Warranty? (1 Viewer)

[chet]

I have a bumper to bumper extended warranty that I purchased directly from a MB dealer. I took my car in for service and one of the items is the following:

Coolant: There us a coolant leak at the right side of the turbo. The coolant pipes that goes to the right side turbo are leaking. The engine has to come out in order to replace the seal and the pipes. Recommend to replace the left side too. $9,375.65

I haven't talked to my advisor yet but I have to assume this will be covered.

 

[Gianni Verscotchie]

Covered IMO

 

[tonydead]

Normally yes. In this case however you have to take the engine out, once the engine is out it is no longer within the confines of the bumpers and not part of your bumper to bumper coverage.

 

[godgers12]

covered

 

[Quint]

is the pipe leaking, or a seal?

seal could be considered a "wear item" and not covered.

 

[chet]

How do they get $9,375 for this repair? That strikes me as more than outrageous. How long does it take to pull an engine?

As an aside, this extended warranty is worth its weight in gold. 48 months/50k miles for $3,200. They've already done ~$15k in repairs and with the above and a few other things from today, there will be another $14k in warranty work.

 

[chet]

is the pipe leaking, or a seal?

seal could be considered a "wear item" and not covered.

The coolant pipes that goes to the right side turbo are leaking.

 

[urbanhack]

 

[godgers12]

im sure you could have gotten the warranty quite a bit cheaper, I got a 100k 10 year extended for 2250.00 If you bought it at the time of the car they can charge basically what they want for it for extra profit.

 

[Galileo]

How do they get $9,375 for this repair? That strikes me as more than outrageous. How long does it take to pull an engine?

As an aside, this extended warranty is worth its weight in gold. 48 months/50k miles for $3,200. They've already done ~$15k in repairs and with the above and a few other things from today, there will be another $14k in warranty work.

or you could just buy better cars...

 

[chet]

im sure you could have gotten the warranty quite a bit cheaper, I got a 100k 10 year extended for 2250.00 If you bought it at the time of the car they can charge basically what they want for it for extra profit.

I'm skeptical. Most places that I tried wouldn't even offer an extended warranty on this car and this price was cheaper by a wide margin.

 

[chet]

How do they get $9,375 for this repair? That strikes me as more than outrageous. How long does it take to pull an engine?

As an aside, this extended warranty is worth its weight in gold. 48 months/50k miles for $3,200. They've already done ~$15k in repairs and with the above and a few other things from today, there will be another $14k in warranty work.

or you could just buy better cars...

It depends on how you define better. For me, there almost no other vehicles that I would have substituted. This is a great car.

 

[identikit]

How do they get $9,375 for this repair? That strikes me as more than outrageous. How long does it take to pull an engine?

As an aside, this extended warranty is worth its weight in gold. 48 months/50k miles for $3,200. They've already done ~$15k in repairs and with the above and a few other things from today, there will be another $14k in warranty work.

or you could just buy better cars...

It depends on how you define better. For me, there almost no other vehicles that I would have substituted. This is a great car.

Until now.

 

[NutterButter]

sounds like a wonderful car with all these repairs being done

 

[chet]

sounds like a wonderful car with all these repairs being done

As I said, different strokes for different folks. It's a high performance car and I expected some repairs. That's why I got the EW.

Some people decide whether a car is good or not by whether it ever needs a repair. As long as it's covered, I'm OK.

 

[NutterButter]

I would think that a 60k mile bumper to bumper warranty would be pretty standard these days.

 

[Officer Pete Malloy]

sounds like a wonderful car with all these repairs being done

As I said, different strokes for different folks. It's a high performance car and I expected some repairs. That's why I got the EW.

Some people decide whether a car is good or not by whether it ever needs a repair. As long as it's covered, I'm OK.

JFC

 

[jon_mx]

Talk to Otis. He probably knows a guy who will do it for $9k.

 

[NutterButter]

Talk to Otis. He probably knows a guy who will do it for $9k.

I think you mean 10. He's found the only mechanic that charges more than the dealership.

 

[Ratbert]

How do they get $9,375 for this repair? That strikes me as more than outrageous. How long does it take to pull an engine?

As an aside, this extended warranty is worth its weight in gold. 48 months/50k miles for $3,200. They've already done ~$15k in repairs and with the above and a few other things from today, there will be another $14k in warranty work.

Best reason ever not to buy a Benz. Maintenance costs more than any car I ever bought new.

 

[chet]

How do they get $9,375 for this repair? That strikes me as more than outrageous. How long does it take to pull an engine?

As an aside, this extended warranty is worth its weight in gold. 48 months/50k miles for $3,200. They've already done ~$15k in repairs and with the above and a few other things from today, there will be another $14k in warranty work.

Best reason ever not to buy a Benz. Maintenance costs more than any car I ever bought new.

This isn't maintenance. It's repairs.

 

[Chemical X]

if it's not covered i drive to a foreign repair specialist that isnt the dealer.

 

[chet]

if it's not covered i drive to a foreign repair specialist that isnt the dealer.

I agree. Still don't know how they get to $9375 to replace a pipe.

 

[Ratbert]

How do they get $9,375 for this repair? That strikes me as more than outrageous. How long does it take to pull an engine?

As an aside, this extended warranty is worth its weight in gold. 48 months/50k miles for $3,200. They've already done ~$15k in repairs and with the above and a few other things from today, there will be another $14k in warranty work.

Best reason ever not to buy a Benz. Maintenance costs more than any car I ever bought new.

This isn't maintenance. It's repairs.

Fair enough. I prefer used cars that cost less than what you pay in repairs.

 

[Ratbert]

if it's not covered i drive to a foreign repair specialist that isnt the dealer.

I agree. Still don't know how they get to $9375 to replace a pipe.

The "book" determines how many hours are charged for each repair.

 

[chet]

if it's not covered i drive to a foreign repair specialist that isnt the dealer.

I agree. Still don't know how they get to $9375 to replace a pipe.

The "book" determines how many hours are charged for each repair.

I get that. It's the hours * the rate + parts. How much could the parts be?

From the price, it looks like it'd be several days of a mechanics time. I guess I am surprised it takes that long to remove and replace an engine.

 

[dickey moe]

"Experts" seem to advise against purchasing extended warranties, but when it comes to vehicles that are financed, I think it's a no-brainer.

 

[chet]

"Experts" seem to advise against purchasing extended warranties, but when it comes to vehicles that are financed, I think it's a no-brainer.

I don't care what the "experts" say--if I can get one, I will always purchase an extended warranty on high end cars and laptops if I can get one.

I just bought a 3-year EW on a new laptop from Square Trade five minutes ago.

 

[1234]

"Experts" seem to advise against purchasing extended warranties, but when it comes to vehicles that are financed, I think it's a no-brainer.

I don't care what the "experts" say--if I can get one, I will always purchase an extended warranty on high end cars and laptops if I can get one.

I just bought a 3-year EW on a new laptop from Square Trade five minutes ago.

Of course you purchase them; you just have no freakin' clue what you just bought.

 

[chet]

"Experts" seem to advise against purchasing extended warranties, but when it comes to vehicles that are financed, I think it's a no-brainer.

I don't care what the "experts" say--if I can get one, I will always purchase an extended warranty on high end cars and laptops if I can get one.

I just bought a 3-year EW on a new laptop from Square Trade five minutes ago.

Of course you purchase them; you just have no freakin' clue what you just bought.

wat?

 

[1234]

"Experts" seem to advise against purchasing extended warranties, but when it comes to vehicles that are financed, I think it's a no-brainer.

I don't care what the "experts" say--if I can get one, I will always purchase an extended warranty on high end cars and laptops if I can get one.

I just bought a 3-year EW on a new laptop from Square Trade five minutes ago.

Of course you purchase them; you just have no freakin' clue what you just bought.

wat?

Exactly.

 

[tonydead]

I guess I am surprised it takes that long to remove and replace an engine.

Seriously, should be no big deal. Engines are basically plug and play now days. Hour , hour and a half tops. You should probably call BS on them.

 

[chet]

EW company wants to send someone to look at the car. My rep said that's almost expected with a repair of this magnitude.

I asked about the cost of the repair and he said that it's about $2k for parts and $7300 labor. 3-days to do the work.

 

[Dan Lambskin]

What model/engine is it? I can see if the gasket was made by my company and give you a list of people to call and yell at if that ends up being the root cause of the failure

 

[chet]

What model/engine is it? I can see if the gasket was made by my company and give you a list of people to call and yell at if that ends up being the root cause of the failure

Bi Turbo V12 in a MB S65 AMG

I definitely won't be yelling at anyone!

 

[Quint]

EW company wants to send someone to look at the car. My rep said that's almost expected with a repair of this magnitude.

I asked about the cost of the repair and he said that it's about $2k for parts and $7300 labor. 3-days to do the work.

i can understand OEM parts at $2k (sounds like more than a seal/gasket replacement). labor at $7300? hmmmm.

let's say the MB dealer labor rate is $150/hr (which would be on the high side of the scale). $150 x 24hrs (i.e. "3 days" of work) = $3600.

if the dealer is saying "3 days" = 72hrs (which i can't believe) and the labor rate is $100/hr, then i could see how they got that number.

in any case, ask the service rep to show you the MBUSA labor guide side by side with the Mitchell guide so you can see the labor times estimated for the repair. then ask him to explain the discrepancies (if any).

it could be that the tech assigned to the RO just doesn't want to do the job, and quoted super-high in hopes you'd take it somewhere else.

 

[Officer Pete Malloy]

Yes, look at you.

 

[chet]

EW company wants to send someone to look at the car. My rep said that's almost expected with a repair of this magnitude.

I asked about the cost of the repair and he said that it's about $2k for parts and $7300 labor. 3-days to do the work.

i can understand OEM parts at $2k (sounds like more than a seal/gasket replacement). labor at $7300? hmmmm.

let's say the MB dealer labor rate is $150/hr (which would be on the high side of the scale). $150 x 24hrs (i.e. "3 days" of work) = $3600.

if the dealer is saying "3 days" = 72hrs (which i can't believe) and the labor rate is $100/hr, then i could see how they got that number.

in any case, ask the service rep to show you the MBUSA labor guide side by side with the Mitchell guide so you can see the labor times estimated for the repair. then ask him to explain the discrepancies (if any).

it could be that the tech assigned to the RO just doesn't want to do the job, and quoted super-high in hopes you'd take it somewhere else.

I didn't know the tech can make up his own price for a repair. Very surprised by this.

 

[Quint]

EW company wants to send someone to look at the car. My rep said that's almost expected with a repair of this magnitude.

I asked about the cost of the repair and he said that it's about $2k for parts and $7300 labor. 3-days to do the work.

i can understand OEM parts at $2k (sounds like more than a seal/gasket replacement). labor at $7300? hmmmm.

let's say the MB dealer labor rate is $150/hr (which would be on the high side of the scale). $150 x 24hrs (i.e. "3 days" of work) = $3600.

if the dealer is saying "3 days" = 72hrs (which i can't believe) and the labor rate is $100/hr, then i could see how they got that number.

in any case, ask the service rep to show you the MBUSA labor guide side by side with the Mitchell guide so you can see the labor times estimated for the repair. then ask him to explain the discrepancies (if any).

it could be that the tech assigned to the RO just doesn't want to do the job, and quoted super-high in hopes you'd take it somewhere else.

I didn't know the tech can make up his own price for a repair. Very surprised by this.

i've seen it happen:

Tech gets the RO, sees what it entails (R&R on the pipe(s), which includes engine removal) and decides he doesn't want to spend all that time on one job, which might turn out to be warranty (warranty jobs don't pay like non-warranty ones). at most dealerships techs get paid by the job, and he figures he can make more $$ passing on your car and doing five brake jobs in the same amount of time, without having to pull an engine out and replace it. so he comes back to the service desk with an outrageous quote and hopes you go somewhere else.

 

[Ditkaless Wonders]

Really? You own a vehicle that is past its original warranty? I guess times are tough.

 

[chet]

EW company wants to send someone to look at the car. My rep said that's almost expected with a repair of this magnitude.

I asked about the cost of the repair and he said that it's about $2k for parts and $7300 labor. 3-days to do the work.

i can understand OEM parts at $2k (sounds like more than a seal/gasket replacement). labor at $7300? hmmmm.

let's say the MB dealer labor rate is $150/hr (which would be on the high side of the scale). $150 x 24hrs (i.e. "3 days" of work) = $3600.

if the dealer is saying "3 days" = 72hrs (which i can't believe) and the labor rate is $100/hr, then i could see how they got that number.

in any case, ask the service rep to show you the MBUSA labor guide side by side with the Mitchell guide so you can see the labor times estimated for the repair. then ask him to explain the discrepancies (if any).

it could be that the tech assigned to the RO just doesn't want to do the job, and quoted super-high in hopes you'd take it somewhere else.

I didn't know the tech can make up his own price for a repair. Very surprised by this.

i've seen it happen:

Tech gets the RO, sees what it entails (R&R on the pipe(s), which includes engine removal) and decides he doesn't want to spend all that time on one job, which might turn out to be warranty (warranty jobs don't pay like non-warranty ones). at most dealerships techs get paid by the job, and he figures he can make more $$ passing on your car and doing five brake jobs in the same amount of time, without having to pull an engine out and replace it. so he comes back to the service desk with an outrageous quote and hopes you go somewhere else.

That's probably another reason the EW company wants to see the car.

 

[chet]

Really? You own a vehicle that is past its original warranty? I guess times are tough.

?

Always do. I have nice cars but I buy them used for the right price. After I got burned with my first nice car, I wasn't going to let it happen again.

 

[Quint]

EW company wants to send someone to look at the car. My rep said that's almost expected with a repair of this magnitude.

I asked about the cost of the repair and he said that it's about $2k for parts and $7300 labor. 3-days to do the work.

i can understand OEM parts at $2k (sounds like more than a seal/gasket replacement). labor at $7300? hmmmm.

let's say the MB dealer labor rate is $150/hr (which would be on the high side of the scale). $150 x 24hrs (i.e. "3 days" of work) = $3600.

if the dealer is saying "3 days" = 72hrs (which i can't believe) and the labor rate is $100/hr, then i could see how they got that number.

in any case, ask the service rep to show you the MBUSA labor guide side by side with the Mitchell guide so you can see the labor times estimated for the repair. then ask him to explain the discrepancies (if any).

it could be that the tech assigned to the RO just doesn't want to do the job, and quoted super-high in hopes you'd take it somewhere else.

I didn't know the tech can make up his own price for a repair. Very surprised by this.

i've seen it happen:

Tech gets the RO, sees what it entails (R&R on the pipe(s), which includes engine removal) and decides he doesn't want to spend all that time on one job, which might turn out to be warranty (warranty jobs don't pay like non-warranty ones). at most dealerships techs get paid by the job, and he figures he can make more $$ passing on your car and doing five brake jobs in the same amount of time, without having to pull an engine out and replace it. so he comes back to the service desk with an outrageous quote and hopes you go somewhere else.

That's probably another reason the EW company wants to see the car.

agreed. and the reason i suggest having the Service Rep show you the labor estimates from MBUSA and the Mitchell guide. there likely will be some discrepancies between the two, and either the Service Rep or tech should be able to explain them.

 

[Gianni Verscotchie]

EW company wants to send someone to look at the car. My rep said that's almost expected with a repair of this magnitude.

I asked about the cost of the repair and he said that it's about $2k for parts and $7300 labor. 3-days to do the work.

i can understand OEM parts at $2k (sounds like more than a seal/gasket replacement). labor at $7300? hmmmm.

let's say the MB dealer labor rate is $150/hr (which would be on the high side of the scale). $150 x 24hrs (i.e. "3 days" of work) = $3600.

if the dealer is saying "3 days" = 72hrs (which i can't believe) and the labor rate is $100/hr, then i could see how they got that number.

in any case, ask the service rep to show you the MBUSA labor guide side by side with the Mitchell guide so you can see the labor times estimated for the repair. then ask him to explain the discrepancies (if any).

it could be that the tech assigned to the RO just doesn't want to do the job, and quoted super-high in hopes you'd take it somewhere else.

I would only question it if I'm asked to pay for the repair.

The warranty company's rep will do all the questioning/negotiating with the service advisor.

Chet just needs to sit back and wait for approval. If the warranty company denies for some reason, then that would be trouble.

FYI - MB labor rate is closer to $200/hr in my area. Even still, $7,300 sounds like a lot!

Hey Chet - what kind of loaner did they give you?

 

[chet]

EW company wants to send someone to look at the car. My rep said that's almost expected with a repair of this magnitude.

I asked about the cost of the repair and he said that it's about $2k for parts and $7300 labor. 3-days to do the work.

i can understand OEM parts at $2k (sounds like more than a seal/gasket replacement). labor at $7300? hmmmm.

let's say the MB dealer labor rate is $150/hr (which would be on the high side of the scale). $150 x 24hrs (i.e. "3 days" of work) = $3600.

if the dealer is saying "3 days" = 72hrs (which i can't believe) and the labor rate is $100/hr, then i could see how they got that number.

in any case, ask the service rep to show you the MBUSA labor guide side by side with the Mitchell guide so you can see the labor times estimated for the repair. then ask him to explain the discrepancies (if any).

it could be that the tech assigned to the RO just doesn't want to do the job, and quoted super-high in hopes you'd take it somewhere else.

I would only question it if I'm asked to pay for the repair.

The warranty company's rep will do all the questioning/negotiating with the service advisor.

Chet just needs to sit back and wait for approval. If the warranty company denies for some reason, then that would be trouble.

FYI - MB labor rate is closer to $200/hr in my area. Even still, $7,300 sounds like a lot!

Hey Chet - what kind of loaner did they give you?

New small SUV--ML 350 I think. 2200 miles.

 

[AhrnCityPahnder]

Let me guess chet, it's a titanium plated SLS AMG.

right?

 

[chet]

Let me guess chet, it's a titanium plated SLS AMG.

right?

?

 

[AhrnCityPahnder]

Let me guess chet, it's a titanium plated SLS AMG.

right?

?

What kind of Benz is it?

 

[AhrnCityPahnder]

"Experts" seem to advise against purchasing extended warranties, but when it comes to vehicles that are financed, I think it's a no-brainer.

I have never regretted getting one. I think it must be people who buy them and then sell their car (or total it) before the warranty is up that subsidize the cost for the rest of us.

 

[chet]

Let me guess chet, it's a titanium plated SLS AMG.

right?

?

What kind of Benz is it?

S65