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New directv commercial (1 Viewer)

NBusiness

Footballguy
Dont know how many people have seen it, but the new commercial says Sunday ticket will be free for new customers. Have any of you guys who are existing tried calling and complaining and been successful ? Been thinking about doing this wanted to know if it could work

 
I have called about this commerical and because last year I called and got them to knock 20$ per month of the sunday ticket price. When I called this year they said that they would not know about any specials for the sunday ticket until there was a NFL labor agreement because that would affect the price they charge in the first place

 
Never pay full price for TV & Internet. The big dogs will reduce your bill to keep you a customer. More and more people are just scrapping cable/satellite altogether, going with discount internet providers and Hulu subscriptions. If that's too extreme, just follow the steps listed below

With negotiation, you can always get a discount with Directv--on sunday ticket, your monthly package bill, premium channels, service fees. Usually they will give you 4-6 month discounts on different parts of your bill.

Just call 1-800-directv and say "CANCEL SERVICE" ... you will be transferred to "Account Retention" instead of their sales people. The Account Retention people have the authority to give you discounts on your monthly bill. If you talk to a directv employee named Darius he always hooks it up, i've talked to him twice in the handful of times i negotiate.

The following generic story usually gets them to lower your bill (i also negotiate for my friends and family to knock their bills down):

1. Bad economy - bills are hard to meet, watching every dollar, have to cut back

2. My wife wants to cancel the satellite TV and switch to AT&T U-Verse / Comcast / (insert local cable company)

3. My wife got laid off her job, we have to cut back on bills, and we cant continue to pay $___ a month for directv

(note you dont have to be married to use the "my wife wants to switch" story.. i'm not married and i use that every time!)

Just go through that basic laundry list and they will claim to understand and take money off your bill. Once you starting saving money on your TV bill, try calling your other monthly bills--- like Internet. You can probably get your DSL speed upgraded and save $10-$20 a month off your bill.

I'm still on my initial 2yr contract and get $40 a month off. Last year i got $180 off my Sunday Ticket. Saved my folks $30 a month on their AT&T uverse and got them a $100 credit off their next bill.

 
'benbadman said:
Never pay full price for TV & Internet. The big dogs will reduce your bill to keep you a customer. More and more people are just scrapping cable/satellite altogether, going with discount internet providers and Hulu subscriptions. If that's too extreme, just follow the steps listed below

With negotiation, you can always get a discount with Directv--on sunday ticket, your monthly package bill, premium channels, service fees. Usually they will give you 4-6 month discounts on different parts of your bill.

Just call 1-800-directv and say "CANCEL SERVICE" ... you will be transferred to "Account Retention" instead of their sales people. The Account Retention people have the authority to give you discounts on your monthly bill. If you talk to a directv employee named Darius he always hooks it up, i've talked to him twice in the handful of times i negotiate.

The following generic story usually gets them to lower your bill (i also negotiate for my friends and family to knock their bills down):

1. Bad economy - bills are hard to meet, watching every dollar, have to cut back

2. My wife wants to cancel the satellite TV and switch to AT&T U-Verse / Comcast / (insert local cable company)

3. My wife got laid off her job, we have to cut back on bills, and we cant continue to pay $___ a month for directv

(note you dont have to be married to use the "my wife wants to switch" story.. i'm not married and i use that every time!)

Just go through that basic laundry list and they will claim to understand and take money off your bill. Once you starting saving money on your TV bill, try calling your other monthly bills--- like Internet. You can probably get your DSL speed upgraded and save $10-$20 a month off your bill.

I'm still on my initial 2yr contract and get $40 a month off. Last year i got $180 off my Sunday Ticket. Saved my folks $30 a month on their AT&T uverse and got them a $100 credit off their next bill.
with dish network having redzone at a very affordable price that could also be a good bargining tool. Good stuff ahead though!!!!!!

 
'benbadman said:
Never pay full price for TV & Internet. The big dogs will reduce your bill to keep you a customer. More and more people are just scrapping cable/satellite altogether, going with discount internet providers and Hulu subscriptions. If that's too extreme, just follow the steps listed below

With negotiation, you can always get a discount with Directv--on sunday ticket, your monthly package bill, premium channels, service fees. Usually they will give you 4-6 month discounts on different parts of your bill.

Just call 1-800-directv and say "CANCEL SERVICE" ... you will be transferred to "Account Retention" instead of their sales people. The Account Retention people have the authority to give you discounts on your monthly bill. If you talk to a directv employee named Darius he always hooks it up, i've talked to him twice in the handful of times i negotiate.

The following generic story usually gets them to lower your bill (i also negotiate for my friends and family to knock their bills down):

1. Bad economy - bills are hard to meet, watching every dollar, have to cut back

2. My wife wants to cancel the satellite TV and switch to AT&T U-Verse / Comcast / (insert local cable company)

3. My wife got laid off her job, we have to cut back on bills, and we cant continue to pay $___ a month for directv

(note you dont have to be married to use the "my wife wants to switch" story.. i'm not married and i use that every time!)

Just go through that basic laundry list and they will claim to understand and take money off your bill. Once you starting saving money on your TV bill, try calling your other monthly bills--- like Internet. You can probably get your DSL speed upgraded and save $10-$20 a month off your bill.

I'm still on my initial 2yr contract and get $40 a month off. Last year i got $180 off my Sunday Ticket. Saved my folks $30 a month on their AT&T uverse and got them a $100 credit off their next bill.
very good :goodposting:

Decided to call DTV and ask what they could do for a customer of 15 years. They knocked off $50 a month. :thumbup:

 
Last edited by a moderator:
My two year contract is coming to an end. I called and got:

- monthly bill reduced to $86 from $119

- another box for the downstairs bedroom wih no installation fee

- cinemax thrown in to complete my movie package

- Sunday ticket for free

- Sunday ticket on the go or whatever it's calledNfor free (this is the internet access) which is great for me since I travel alot internationally

Don't negotiate with the first person you get on the phone. You need to ask to be bumped up to someone who can make bigger decisions. The lower level is limited to what they can offer by the computer they use.

 
Last edited by a moderator:
I do always get something off DTV each year.

Thule, do you ask right away for someone like a supervisor or whatnot when speaking to the first person? are they giving discounts as of right now?

 
You need to ask for something that the first person cannot provide. I would say that "as a long time customer I deserve a better deal than is being offered to new customers. That includes x, y, z. Who can I speak with regarding my interest?" Like all negotiations you need to get to the person of power.

 
This is music to my ears. I need to get DTV when I move into my new place (Fios not available) and will buy the Ticket anyway. Thanks for the information, this is awesome. :excited:

 
I have the premium package, MLB Extra Innings, and soon NFL Sunday ticket. I have to believe that they would knock something off of an account that drops that much cash to them.

 

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