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Project Management Question - A real scenario (1 Viewer)

TheIronSheik

SUPER ELITE UPPER TIER
I've done project management at many jobs, but never on like an actual huge project. I am not certified, although I have taken some classes and been in a bunch of lectures.

Anyway, I was just looking over some old notepads and got reminded of this. Kind of odd. Here's the scenario:

Interviewed for a company and they asked if I ever was a PM. I told them I was, but not in the sense of a certified, huge project PM. The position was not for a PM and I made sure I told them in great detail that I was not certified, had never run a large scale project, didn't know any terminology or even used Project. Yes, never used Project. We had Excel sheets that we used. Like I said, small scale projects.

Dude told me not a problem, he just wanted to know if I had any experience. I eventually got the job and went in to work my first day. The guy shows me my office, gets me all set up with my laptop, some notepads and says to meet him in his office once I got settled in.

Right off the bat, the company seemed odd. I won't say the name of the company, but it was a very large company. Not like Chevron large, but large enough that it wasn't a small little business. The people there were creepy nice. People would come to my office and introduce themselves. Then tell me how I should sign up for a part in the company play before all the good parts were taken. Not joking. Even one of the VP's came to my office and sat down. She asked me about my family, which was fine. But then she started asking about if we were all coming to the company party next week. I don't remember exactly, but it was like some celebration of summer and they had a baking contest each year or something.

Don't get me wrong, I'm sure some people like this stuff. I mean, obviously, since everyone there seemed to enjoy it. But, to me, it seemed very Stepford Wives-ish.

I eventually made my way to my boss's office and he told me that he had a bunch of projects coming up. I guess I should point out that I was hired as a BA/Technical Writer. But I quickly learned that would not be the case. My boss said he had about 9 projects he wanted me to run. He named them off as I scribbled them down. They were things like "Laptop Upgrades", "Office Move" or other basic named things. No info to go along with them.

After listing them all, he said something like, "OK. So I guess we'll meet each Monday to go over the progress, but for your first week, let's meet every day so I can make sure you're doing OK." I remember being completely nonplussed. He said "Any questions?" I didn't want to look stupid, but I was completely lost. I said something like, "I'm not sure what you're looking for here." So he apologized and said, "Just work on the Office Move and Laptop Upgrades, since you can do those without needing to know the ins and outs of our business."

I went back to my office. A lot of times, if I don't know something in business, I can fake it and try to work a solution. But I was completely lost here. How do I develop a project if I don't know anyone at the office? Like who does what? The Office Move needed phones to be moved but hooked up before everyone got there. Same with computers. Plus a lot of things like how the office needed to be set up.

Luckily, I hated that job and the drive (about a 90 minute drive each way) so much, I quit on that Friday. But to this day, I'm still confused how he expected me to work those projects. Is this my inexperience as a PM?

In other projects I've worked, I knew who the people were who could help me, or the managers who I could talk to to request help from their people. But here, I didn't know anyone. It was the strangest thing.

 
After listing them all, he said something like, "OK. So I guess we'll meet each Monday to go over the progress, but for your first week, let's meet every day so I can make sure you're doing OK." I remember being completely nonplussed. He said "Any questions?" I didn't want to look stupid, but I was completely lost. I said something like, "I'm not sure what you're looking for here." So he apologized and said, "Just work on the Office Move and Laptop Upgrades, since you can do those without needing to know the ins and outs of our business."

In other projects I've worked, I knew who the people were who could help me, or the managers who I could talk to to request help from their people. But here, I didn't know anyone.
I agree that it's not ideal, but those are probably the questions that you should have asked.

 
Not to be a misogynist, in fact the opposite, they needed a real type A alpha chick in that role who would have just started talking on the phone all day long organizing all of that stuff like it was a wedding some other event. An established dude with skills and a set of expectations that the role was what the company offered wasn't a good fit, obviously. Definitely weird.

 
It does not seem that bad. Just find out what was budgeted for the upgrades, what is the time-frame it needs to be done, what the requirements were. The first few days could have been spent laying all that kind of stuff out. Finding out what programs are needed and if you can port them to new machines. Any restraints on operating systems. Talk to the IT guy a bit.

 
After listing them all, he said something like, "OK. So I guess we'll meet each Monday to go over the progress, but for your first week, let's meet every day so I can make sure you're doing OK." I remember being completely nonplussed. He said "Any questions?" I didn't want to look stupid, but I was completely lost. I said something like, "I'm not sure what you're looking for here." So he apologized and said, "Just work on the Office Move and Laptop Upgrades, since you can do those without needing to know the ins and outs of our business."

In other projects I've worked, I knew who the people were who could help me, or the managers who I could talk to to request help from their people. But here, I didn't know anyone.
I agree that it's not ideal, but those are probably the questions that you should have asked.
I actually did ask him and he said that he'd get me the names. He never did. I sent a follow up email on Tuesday asking again, to which he replied "How's it coming?" Pretty much ignored my questions.

 
It does not seem that bad. Just find out what was budgeted for the upgrades, what is the time-frame it needs to be done, what the requirements were. The first few days could have been spent laying all that kind of stuff out. Finding out what programs are needed and if you can port them to new machines. Any restraints on operating systems. Talk to the IT guy a bit.
This was kind of the issue, though. I had no clue who to ask.

Again, all I was asking here was is this normal? Not ever being a PM in a full time sense, and not thinking that was going to be my job, this came off as very overwhelming.

 
I'm a PMP but this is more of a general question. I guess I would've kept asking the boss questions about the two projects, like who is the head of IT, what is my budget for the laptops, are we under contract with Dell or HP currently, etc.? For the move I would want to know who is in charge of facilities. In general I err on the side of asking millions of questions. Better to initially appear stupid which won't last if you ultimately succeed in your projects.

 
Right off the bat, the company seemed odd. I won't say the name of the company, but it was a very large company. Not like Chevron large, but large enough that it wasn't a small little business. The people there were creepy nice. People would come to my office and introduce themselves. Then tell me how I should sign up for a part in the company play before all the good parts were taken. Not joking. Even one of the VP's came to my office and sat down. She asked me about my family, which was fine. But then she started asking about if we were all coming to the company party next week. I don't remember exactly, but it was like some celebration of summer and they had a baking contest each year or something.
These are things that define your company's culture... and the company play would have sent me running for the hills all by itself. If you're getting red flags now, it doesn't bode well for your future with the company. There are people out there who eat this kind of crap up, though. Being a good fit personality-wise is just as important as being able to 'do the job', imo. Perhaps more important since you can always train someone to 'do the job' but you really cannot train someone to be a company player.

 
I'm a PMP but this is more of a general question. I guess I would've kept asking the boss questions about the two projects, like who is the head of IT, what is my budget for the laptops, are we under contract with Dell or HP currently, etc.? For the move I would want to know who is in charge of facilities. In general I err on the side of asking millions of questions. Better to initially appear stupid which won't last if you ultimately succeed in your projects.
This makes sense. I guess I was more worried about looking like I didn't know what I was doing. Especially since I didn't know what I was doing.

 
Right off the bat, the company seemed odd. I won't say the name of the company, but it was a very large company. Not like Chevron large, but large enough that it wasn't a small little business. The people there were creepy nice. People would come to my office and introduce themselves. Then tell me how I should sign up for a part in the company play before all the good parts were taken. Not joking. Even one of the VP's came to my office and sat down. She asked me about my family, which was fine. But then she started asking about if we were all coming to the company party next week. I don't remember exactly, but it was like some celebration of summer and they had a baking contest each year or something.
These are things that define your company's culture... and the company play would have sent me running for the hills all by itself. If you're getting red flags now, it doesn't bode well for your future with the company. There are people out there who eat this kind of crap up, though. Being a good fit personality-wise is just as important as being able to 'do the job', imo. Perhaps more important since you can always train someone to 'do the job' but you really cannot train someone to be a company player.
This job was about 5 years ago. And lasted there just under 5 days. I remember coming home the first day and thinking, "I don't want to go back tomorrow." I had a feeling I wouldn't last there long, but I would have bet money it would have been longer than a week.

 
I'm a PMP but this is more of a general question. I guess I would've kept asking the boss questions about the two projects, like who is the head of IT, what is my budget for the laptops, are we under contract with Dell or HP currently, etc.? For the move I would want to know who is in charge of facilities. In general I err on the side of asking millions of questions. Better to initially appear stupid which won't last if you ultimately succeed in your projects.
This makes sense. I guess I was more worried about looking like I didn't know what I was doing. Especially since I didn't know what I was doing.
Seems odd that the boss wouldn't give you more direction without you having to ask. I mean it's normal to underestimate how much guidance a new employee needs to navigate new culture/process/systems (in my experience), but this situation seems especially bad from how you described it.And the company play sounds dumb, no way would I do that. But I would definitely go to the party and probably make brownies or a cake for the contest. Gotta put in some effort with that stuff if you want to fit in. Another reason I'm glad I work from home.

 
I'm a PMP but this is more of a general question. I guess I would've kept asking the boss questions about the two projects, like who is the head of IT, what is my budget for the laptops, are we under contract with Dell or HP currently, etc.? For the move I would want to know who is in charge of facilities. In general I err on the side of asking millions of questions. Better to initially appear stupid which won't last if you ultimately succeed in your projects.
This makes sense. I guess I was more worried about looking like I didn't know what I was doing. Especially since I didn't know what I was doing.
Seems odd that the boss wouldn't give you more direction without you having to ask. I mean it's normal to underestimate how much guidance a new employee needs to navigate new culture/process/systems (in my experience), but this situation seems especially bad from how you described it.And the company play sounds dumb, no way would I do that. But I would definitely go to the party and probably make brownies or a cake for the contest. Gotta put in some effort with that stuff if you want to fit in. Another reason I'm glad I work from home.
It was very odd. My boss kept saying things like "Make sure everyone is on the same page with the move dates." And I would think "Who is everyone?" I did ask a couple questions, but before he'd answer he'd give me a look like, "I'm not sure why I have to tell you this..." The one that sticks out is I asked where we were moving to, and he gave me that look, then said, "Uh, across the street." WTF? How would I know that. Then I asked if we had a company we used to do moves and he gave me that look and than said, "Uh, we have our own guys who do moves."

I remember I used to picture in my mind a guy sitting at a desk on his first day saying to his boss, "Sir, I don't know how to do Technical Writing. I was hired to be a Project Manager for the Move." Like HR got us mixed up somehow.

 
In a properly run org - someone from the Business side should have been the "owner/sponsor" of this project - so that is where you should have started. For instance this upgrade project should have been sponsored by someone in IT. As a PM it should have been your job to facilitate the timing, budget goals/actuals, project plans, reporting and risk management - but not to be the sponsor.

 
In a properly run org - someone from the Business side should have been the "owner/sponsor" of this project - so that is where you should have started. For instance this upgrade project should have been sponsored by someone in IT. As a PM it should have been your job to facilitate the timing, budget goals/actuals, project plans, reporting and risk management - but not to be the sponsor.
This would have made more sense to me. I honestly felt like there was nothing prepared prior to me. And no one else had any clue what was being done.

It was more like they wanted me to come up with the project, then also manage it.

 
In a properly run org - someone from the Business side should have been the "owner/sponsor" of this project - so that is where you should have started. For instance this upgrade project should have been sponsored by someone in IT. As a PM it should have been your job to facilitate the timing, budget goals/actuals, project plans, reporting and risk management - but not to be the sponsor.
This would have made more sense to me. I honestly felt like there was nothing prepared prior to me. And no one else had any clue what was being done.

It was more like they wanted me to come up with the project, then also manage it.
Well, if you were going to leave anyway, you could have had lots of fun coordinating that office move. If done properly, you could have had everyone in that company looking for your scalp.

 
It sounds like you were hired to be an office manager, not a PM.
Like I said, these were the two projects that he wanted me to start on since I didn't need to know the ins and outs of the business. I had several other projects that were business related.
Yeah, I would have at least wanted someone to give me some pointers on how the company had performed these types of projects before and maybe a daily roadmap of what they expected me to accomplish. I can't tell if you were being setup to fail or if the people there were just ignorant of what anyones' needs would be with projects like that.

On a business related note, can you please refill the coffee pots?

 
Maybe.....before you were in your 40's you knew how to do those things, perhaps now you are becoming....shall we say...oh, what is that word...forgetful?

 

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