Samsung Home Theater Issue (1 Viewer)

[Texas Football]

Samsung support is closed for the day, so I figure I might as well ask here.

I have a Samsung 3d Blu Ray Home Theater model ht-h7730WM that no longer connect to my Samsung TV on the HDMI ports. PS4 with same cable and new cable works on the TV in all ports. That leads me to believe the TV ports and cables are fine.

I tried both ports on the HT system with different known good cables and nothing. Tried to reset the system by holding the off button. It seems to reset but still no go.

I worked with Samsung report week before last and they asked me to send it in for warrant repair. I get an email a few days ago the repair is complete and it is returned to me today.

I plug everything in and power up. Same issue... Useless piece of junk at the moment.

Anyone have any experience or ideas with this type of issue? Am I missing something dumb here?

I'll be contacting Samsung tomorrow or Thursday to see if I can get an explanation of what they repaired if anything.

tia

 

[joffer]

any other tvs you can try the HT system with?

 

[Texas Football]

Yes, but not until tomorrow. That was the only test I could not do last week with Samsung support.

I will report back...

 

[joffer]

I don't have a lot of experience with HT in a box systems.

Do you get a blank screen (dark)?

 

[Texas Football]

Basically when you go through the sources on the TV the HT system does not show up on any of the outputs. Like there is nothing plugged in.

It worked for 11 months and always showed up there during that time.

I used to have the HT show on HDMI 2 and the PS4 show on HDMI 3. I can move the PS4 to show up on either HDMI, but the HT just won't show on either.

Other research shows that the Samsung HT does have a semi-common issue with the HDMI board on the unit and that is why it was sent in for repair.

Thanks for the input.

Samsung was quick to just ask to ship it in, too.