THANKS sports_fan! (1 Viewer)

[St. Louis Bob]

I've used CCleaner for years and I guess it got hacked or something because when I went to update today it redirected me to another website and started downloading malware.

I went ahead and did a system restore and ran Malwarebytes and it looks like everything is gone but I can't get rid of this healthcare tool.

I tried to Googles and they say to just hit the remove button. There isn't a remove button. I tried resetting Firefox, twice, didn't work. I uninstalled and re-installed Firefox but it's still there.

I'll make a $50 donation to the charity of your choice to first person that can help me out.

TIA, your pal,

Bob

 

[belljr]

http://itworldguide.com/instructions-to-remove-healthcare-gov-tool/

Uninstaller from control panel

then

Delete Healthcare Gov Tool from Firefox

Help -> Troubleshooting Information

Reset Firefox button

Finish

 

[St. Louis Bob]

http://itworldguide.com/instructions-to-remove-healthcare-gov-tool/

Uninstaller from control panel

then

Delete Healthcare Gov Tool from Firefox

Help -> Troubleshooting Information

Reset Firefox button

Finish

I did that too. Twice. Still there.

 

[comfortably numb]

Sleep with its motherboard?

 

[belljr]

http://removevirusmalware.com/remove-healthcare-gov-tool-healthcare-gov-tool-removal/

 

[St. Louis Bob]

Sleep with its motherboard?

I'm about to just wipe my entire computer. With fire.

 

[Johnny Rock]

I can't get rid of this healthcare tool.

God bless photobucket. I'll take a Framed Print for $46.99. But wait, 40% off with code SPRUCEUP40! I'll buy one for my office AND one for my living room!!!

 

[gianmarco]

Try this

ETA -- Quick fix (kinda)...did you try uninstalling in your control panel?

 

[DropKick]

This is somewhat basic but is there an installed program? Click "Start"... choose "Control Panel"..."Programs" and click "Uninstall a program". Is there anything similar to healthcare... Scan for issues if the software can be deinstalled...

You may need a different malware program; I sometimes use several to complement each other and these may be required to get all the pieces out..

 

[Johnny Rock]

Download Spybot S&D 2, update the program and definitions and Scan. It often finds things AntimalwareBytes doesn't.

Then Add-On "AdblockPlus.org" to all your browsers.

Then update to the newest version of CCleaner and run that baby again.

Then update your Antivirus and scan with that.

 

[Frostillicus]

combofix

 

[St. Louis Bob]

Try this

ETA -- Quick fix (kinda)...did you try uninstalling in your control panel?

I tried all of these GB with the excpetion of reinstalling my OS.

 

[St. Louis Bob]

http://removevirusmalware.com/remove-healthcare-gov-tool-healthcare-gov-tool-removal/

Doesn't work.

 

[St. Louis Bob]

Download Spybot S&D 2, update the program and definitions and Scan. It often finds things AntimalwareBytes doesn't.

Then Add-On "AdblockPlus.org" to all your browsers.

Then update to the newest version of CCleaner and run that baby again.

Then update your Antivirus and scan with that.

I haven't used Spybot in years, was considering downloading. Think I'll do that again.

I have ADP you were just seeing the "clean" version after I tried to wipe Firefox clean.

 

[belljr]

Lies

 

[belljr]

Download avast.

do a boot time scan

 

[St. Louis Bob]

This is somewhat basic but is there an installed program? Click "Start"... choose "Control Panel"..."Programs" and click "Uninstall a program". Is there anything similar to healthcare... Scan for issues if the software can be deinstalled...

You may need a different malware program; I sometimes use several to complement each other and these may be required to get all the pieces out..

There were about 20 programs that installed which is why I just went for a system restore. None of those programs appeared afterwards.

 

[St. Louis Bob]

Lies

All it did was delete ABP and my spell check add on.

 

[Guest]

Like others have said see if it's something you can remove from the Control Panel.

Run msconfig to stop some services and programs from starting up. <you may want help with choosing what to keep and remove>

Download rkill - Link - will start the download

Download Malwarebytes

Run rkill and see if it finds anything (it doesn't take long to run)

Install and run Malwarebytes, but choose a Custom Scan and pretty much select everything. Let it run. It may take a while.

More ETA: You may want to start the computer in Safe Mode with Networking. You should be able to run the Custom Malwarebytes scan in Safe Mode.

 

[Buckychudd]

My notebook is sadly tattered over the years, but I believe the Duff Man is the go-to guy for these sorts of things (at least if I have my aliases straight).

 

[sports_fan]

Download IObit Uninstaller

http://www.iobit.com/advanceduninstaller.php

-Click on the tab for Toolbars & Plugins

-Look for the tool that you want to get rid of. If it's there just select it and hit remove

 

[St. Louis Bob]

Download Spybot S&D 2, update the program and definitions and Scan. It often finds things AntimalwareBytes doesn't.

Then Add-On "AdblockPlus.org" to all your browsers.

Then update to the newest version of CCleaner and run that baby again.

Then update your Antivirus and scan with that.

I haven't used Spybot in years, was considering downloading. Think I'll do that again.

I have ADP you were just seeing the "clean" version after I tried to wipe Firefox clean.

Ran Spybot. Still there.

 

[Keerock]

Did you try ComboFix?

 

[St. Louis Bob]

Like others have said see if it's something you can remove from the Control Panel.

Run msconfig to stop some services and programs from starting up. <you may want help with choosing what to keep and remove>

Download rkill - Link - will start the download

Download Malwarebytes

Run rkill and see if it finds anything (it doesn't take long to run)

Install and run Malwarebytes, but choose a Custom Scan and pretty much select everything. Let it run. It may take a while.

More ETA: You may want to start the computer in Safe Mode with Networking. You should be able to run the Custom Malwarebytes scan in Safe Mode.

Ran Rkill, there were 20 files that it freed up that can be deleted now. Feeling optimistic...

 

[St. Louis Bob]

Did you try ComboFix?

I just thought Frosty wanted snacks and was being a #### as usual.

 

[ChiefD]

You might prepare the fetzer valve with some 3 in 1 oil. Make sure you use gauze pads. Then use about 10 quarts of anti-freeze, preferably Prestone.

Edit to add: No, make that Quaker State.

That oughta fix it.

 

[SacramentoBob]

Try uninstalling Firefox, then deleting this folder:

C:\Users\"St Louis Bob"\AppData\Roaming\Mozilla\Firefox

Then re-install.

 

[Keerock]

Did you try ComboFix?

I just thought Frosty wanted snacks and was being a #### as usual.

ComboFix is my go-to

 

[Frostillicus]

Did you try ComboFix?

I just thought Frosty wanted snacks and was being a #### as usual.

Confirmed.

But I swear every time one of these issues comes up the answer is combofix.

 

[[icon]]

Thanks Obama!

 

[St. Louis Bob]

Like others have said see if it's something you can remove from the Control Panel.

Run msconfig to stop some services and programs from starting up. <you may want help with choosing what to keep and remove>

Download rkill - Link - will start the download

Download Malwarebytes

Run rkill and see if it finds anything (it doesn't take long to run)

Install and run Malwarebytes, but choose a Custom Scan and pretty much select everything. Let it run. It may take a while.

More ETA: You may want to start the computer in Safe Mode with Networking. You should be able to run the Custom Malwarebytes scan in Safe Mode.

Ran Rkill, there were 20 files that it freed up that can be deleted now. Feeling optimistic...

Didn't work. Up next, Combofix

 

[Brony]

I had a Firefox add-on that I could not get rid of despite running just about every tool listed in this thread. Wound up doing a Windows re-install. PITA. Good luck!

 

[GregR]

If you haven't tried it yet, Firefox has a set of things to try for add ons that won't uninstall: https://support.mozilla.org/en-US/kb/cannot-remove-add-on-extension-or-theme

 

[Guest]

Like others have said see if it's something you can remove from the Control Panel.

Run msconfig to stop some services and programs from starting up. <you may want help with choosing what to keep and remove>

Download rkill - Link - will start the download

Download Malwarebytes

Run rkill and see if it finds anything (it doesn't take long to run)

Install and run Malwarebytes, but choose a Custom Scan and pretty much select everything. Let it run. It may take a while.

More ETA: You may want to start the computer in Safe Mode with Networking. You should be able to run the Custom Malwarebytes scan in Safe Mode.

Ran Rkill, there were 20 files that it freed up that can be deleted now. Feeling optimistic...

Didn't work. Up next, Combofix

Yeah, usually Rkill stops processes from running so you can run other cleaner type programs. Some virus/malware will disable your antivirus and other programs like task manager.

 

[GregR]

Also, here is an add on that won't remove the malware, but will search malware databases for the keyword you choose. Might help you find something describing how to deal with it.

 

[tonydead]

After using Firefox for years and years it pains me to say this, but, after you finally get rid of this thing dump Firefox and switch to Crome. Firefox extensions and add-ons just beg for these things.

ETA: Fresh windows install fixes everything.

 

[Keerock]

After using Firefox for years and years it pains me to say this, but, after you finally get rid of this thing dump Firefox and switch to Crome. Firefox extensions and add-ons just beg for these things.

ETA: Fresh windows install fixes everything.

 

[Guest]

After using Firefox for years and years it pains me to say this, but, after you finally get rid of this thing dump Firefox and switch to Crome. Firefox extensions and add-ons just beg for these things.

ETA: Fresh windows install fixes everything.

Just fixed an issue yesterday with a Chrome extension after fighting with it for a couple of days. Issues are ultimately dependent on the user.

Also just today cleaned up another virus that got past Microsoft Security Essentials. I'm not a fan of MSE, but again it is more of a user issue.

 

[fdas2]

Download IObit Uninstaller

http://www.iobit.com/advanceduninstaller.php

-Click on the tab for Toolbars & Plugins

-Look for the tool that you want to get rid of. If it's there just select it and hit remove

I used iObit Uninstaller a few months ago to remove some program nothing could get rid of. Knocked it out on the first try.

If you're still having issues, I'd give this a shot.

 

[Kanil]

Combofix is the way to go man. First thing I run on these issues.

 

[[icon]]

Uninstall WIndows.
Install OSX

 

[St. Louis Bob]

I had a Firefox add-on that I could not get rid of despite running just about every tool listed in this thread. Wound up doing a Windows re-install. PITA. Good luck!

####, that's what I'm afraid of. I finally just made it into the office. I had FF synched to that computer but disabled it immediately and this computer is still clean. I'm wondering if I use this computer as the root, and sync it with my home if it might work.

Didn't have time to run Combofix before I left.

 

[St. Louis Bob]

Like others have said see if it's something you can remove from the Control Panel.

Run msconfig to stop some services and programs from starting up. <you may want help with choosing what to keep and remove>

Download rkill - Link - will start the download

Download Malwarebytes

Run rkill and see if it finds anything (it doesn't take long to run)

Install and run Malwarebytes, but choose a Custom Scan and pretty much select everything. Let it run. It may take a while.

More ETA: You may want to start the computer in Safe Mode with Networking. You should be able to run the Custom Malwarebytes scan in Safe Mode.

Ran Rkill, there were 20 files that it freed up that can be deleted now. Feeling optimistic...

Didn't work. Up next, Combofix

Yeah, usually Rkill stops processes from running so you can run other cleaner type programs. Some virus/malware will disable your antivirus and other programs like task manager.

I ran Malwarebytes after Rkill but still there.

I really don't want to switch to Chrome because of all the tracking they do.

 

[St. Louis Bob]

My sincere thanks to everybody trying to help. I'm a bit OCD and although it looks like this thing may be disabled, it's driving me crazy being on my computer.

 

[[icon]]

I really don't want to switch to Chrome because of all the tracking they do.

http://www.howtogeek.com/100361/how-to-optimize-google-chrome-for-maximum-privacy/

Just FYI

 

[3C's]

It could be painful (things like form data and remembered passwords would be lost) but backup your bookmarks, then start firefox in start>run with a -p option. Create a new profile and delete the old one. Restore bookmarks from backup. That should work.

ETA: Never tried this but this could be an option before a new profile. https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

 

[St. Louis Bob]

If you haven't tried it yet, Firefox has a set of things to try for add ons that won't uninstall: https://support.mozilla.org/en-US/kb/cannot-remove-add-on-extension-or-theme

Combofix didn't work, this didn't work either.

 

[tonydead]

You could have just backed up all your nude selfies and re-installed windows by now.

 

[belljr]

Down load avast run boot time scan

 

[Guest]

It sounds like this thing isn't being recognized as a virus/malware. Not sure if SLB backed up his Firefox bookmarks and uninstalled/reinstalled Firefox yet.