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When you call customer service and hear a foreign accent (1 Viewer)

fantasycurse42

fantasycurse42

Footballguy Jr.
:hot: :rant: :hot:

MOTHER####ING EXPEDIA IS THE WORST!!!!! They have no American reps...

#### you Expedia!!!

 
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Waiting for 20 minutes and getting someone you can't understand is very frustrating. It's obviously not the fault of the individual, but they get the brunt regardless.

 
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I prefer the foreign phone reps. They stay on script, are amazingly polite and always thank you for your business. Try calling NJ ezpass, with their offices in Newark and getting the gum chewing Shaniqua on the phone with her attitude. You will be begging for Raji calling himself Fred back on the phone again.

 
The Big Guy said:
I prefer the foreign phone reps. They stay on script, are amazingly polite and always thank you for your business. Try calling NJ ezpass, with their offices in Newark and getting the gum chewing Shaniqua on the phone with her attitude. You will be begging for Raji calling himself Fred back on the phone again.
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:lol: I lost my EZ Pass one time when I was living back there and had to talk to her about three times.

 
#1 on my list is a drivethru and someone who barely speaks English is on duty

Its bad enough your microphone is terrible and I can barely hear you but your english is terrible and i can hardly understand you

 
In 5-10 years you probably won't be talking to a person for most things you need call about. Tier 1 and 2 level support will be mostly automated, all perfectly accented in whatever language you speak.

 
You'd think that clear English-speaking ability would be a criteria for any phone-based CS position. This would be whether they were US-based or not. You can't refuse a job based on race, but you certainly ought to be able to choose candidate A over B because they speak better English.

Now, maybe not having too many to choose from may be an issue.

 
Mr. Ected said:
You'd think that clear English-speaking ability would be a criteria for any phone-based CS position. This would be whether they were US-based or not. You can't refuse a job based on race, but you certainly ought to be able to choose candidate A over B because they speak better English.

Now, maybe not having too many to choose from may be an issue.
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It's an issue. Nearly every labor market where outsourced North American customer service work is done is highly saturated - the Philippines, Mexico, Costa Rica, India (though most companies have shied away from voice work there for some time). Competition for quality English skill is high and the demand is greater than the markets can easily sustain. Plus in Asia, which is where the lowest cost markets are, you are generally having people work during the middle of the night to take calls from the U.S. So you aren't generally choosing from the best part of the labor pool, even among people qualified for that type of work.

 
It's kind of ironic that those with more conservative political leanings are complaining about the non-american service reps on the phone.

 
Bucky86 said:
It's kind of ironic that those with more conservative political leanings are complaining about the non-american service reps on the phone.
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I'm not sure I get the irony but I think he cares about the English speaking and being able to understand them.

 
AAABatteries said:
Bucky86 said:
It's kind of ironic that those with more conservative political leanings are complaining about the non-american service reps on the phone.
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I'm not sure I get the irony but I think he cares about the English speaking and being able to understand them.
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Oh I'm sorry. I must've misread where he said "they don't have any English speaking reps."
 
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It's not a matter of "speaking better English". Their English is probably better than yours. They know the mechanics just fine. It's the combination of the accent and the mic's on their headsets.

 
Mr. Ected said:
You'd think that clear English-speaking ability would be a criteria for any phone-based CS position. This would be whether they were US-based or not.
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Considering that understanding what exactly the problem you are having is,you would think this would be the #1 thing.

 
Bucky86 said:
AAABatteries said:
Bucky86 said:
It's kind of ironic that those with more conservative political leanings are complaining about the non-american service reps on the phone.
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I'm not sure I get the irony but I think he cares about the English speaking and being able to understand them.
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Oh I'm sorry. I must've misread where he said "they don't have any English speaking reps."
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Not sure why anyone would mention politics for this? BTW, I'm pro-gay marriage, lots of conservatives support this, right ?

Slapdash said:
Foreigners > Automated menus
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I agree, but both are from from ideal.
Aerial Assault said:
The Big Guy said:
I prefer the foreign phone reps. They stay on script, are amazingly polite and always thank you for your business. Try calling NJ ezpass, with their offices in Newark and getting the gum chewing Shaniqua on the phone with her attitude. You will be begging for Raji calling himself Fred back on the phone again.
Click to expand...
:lol: I lost my EZ Pass one time when I was living back there and had to talk to her about three times.
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This sounds awful. This is how they punish your for losing an Ezpass.
 
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I cant imagine a scenario where I would call Expedia. Do people really call support on a website for help?

 
Apple Jack said:
It's not a matter of "speaking better English". Their English is probably better than yours. They know the mechanics just fine. It's the combination of the accent and the mic's on their headsets.
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For many, there also may a problem on the other end of the phone, but we're not getting into that here. ;)

Leroy Hoard said:
Mr. Ected said:
You'd think that clear English-speaking ability would be a criteria for any phone-based CS position. This would be whether they were US-based or not.
Click to expand...
Considering that understanding what exactly the problem you are having is,you would think this would be the #1 thing.
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You are correct, but it is also a supply issue. If you only have $100,000 to spend on a house, you are likely going to get a lower quality to choose from than the guy with $200K.

 
Now imagine you were Indian (from India) calling customer service about a product you bought in India and having to talk to Shaniqua. Imagine how frustrating that would be .

 
I usually masturbate furiously when I get a foreigner on the phone. The more broken the English the better. It's like free phone sex.

 
OMG! I got a call today (started several days ago) Lowe's representative saying in his very thick accent that I had an outstanding balance of 270 dollars. I explained to the rep. that I don't even have a Lowe's card, and that this must be a mistake. Rep. says, "how would you like to take care of this bill today?"

Me: I repeat don't have an account with Lowes.

Rep, "Can you give me your full name, dob, SS#?"

Me: Uh no!

Rep, I would like to care of this bill today so if you could give me your CC.

Me: UH, NO! Could you please place me in contact with a Lowe's Supervisor or their Collections Department in the United States.

Rep, Sir let me place you on Hold...

20 minutes later I hang up

This goes on for 2 days getting calls at work. Number is from Georgia, but the guy speaking has a very heavy Indian accent.

Call Lowe's and speak with a customer service rep she says, "everything is take care of, I made a note on the account, and you will not get anymore calls, we will send you a letter to keep for reference if this problem ever happens again.

Guess what I just received another call from Lowe's in Georgia! OOF!

Wonder if I could somehow win a lot of money in small claims court for harrassment? So sad!

 
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