BeTheMatch
Footballguy
I just now got onto footballguys.com but had been trying all day long. What was the deal??????? 
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Why wasn't I able to get onto Footballguys at all today? (1 Viewer)
- Thread starter BeTheMatch
- Start date
Steel Dillo
Footballguy
I couldn't get on until later this evening.
blackjack23
Footballguy
Yep Ive been having problems off and on all day
Mr.Pack
Footballguy
Same here.Terrible, just terrible
Our webhost made changes to their DNS servers last night. This was an update that they promised would not cause any downtime and it was a sitewide update that was not done at our request. However, as a result of these changes, our webhost introduced intermittent issues into the DNS resolution for Footballguys.com.
We placed a ticket with our webhost this morning when we discovered the issue. As of 4:17 PM this evening, our webhost believes they have diagnosed the root cause of the issue, but it has not been completely fixed yet. Over the course of the day, resolution seems to have improved markedly, but I am still seeing occasional DNS resolution issues locally on my PC.
If this were to happen again, the best workaround would be to add the following entries into the HOSTS file on your PC:
74.54.215.200 forums.footballguys.com
74.54.215.198 footballguys.com
74.54.215.202 forumimages.footballguys.com
74.54.215.201 images.footballguys.com
74.52.55.2 subscribers.footballguys.com
74.54.215.198 news.footballguys.com
The reason this would resolve the problem is that the entries in a PC's local HOSTS file override the entries in DNS, so if a HOSTS file entry exists for a URL hostname, no DNS resolution is attempted.
Here's how to edit your HOSTS file:
Windows Vista: http://www.mvps.org/winhelp2002/hostsvista.htm
Windows XP: http://www.fpweb.net/support/webhosting/ho...ing.support.asp
We placed a ticket with our webhost this morning when we discovered the issue. As of 4:17 PM this evening, our webhost believes they have diagnosed the root cause of the issue, but it has not been completely fixed yet. Over the course of the day, resolution seems to have improved markedly, but I am still seeing occasional DNS resolution issues locally on my PC.
If this were to happen again, the best workaround would be to add the following entries into the HOSTS file on your PC:
74.54.215.200 forums.footballguys.com
74.54.215.198 footballguys.com
74.54.215.202 forumimages.footballguys.com
74.54.215.201 images.footballguys.com
74.52.55.2 subscribers.footballguys.com
74.54.215.198 news.footballguys.com
The reason this would resolve the problem is that the entries in a PC's local HOSTS file override the entries in DNS, so if a HOSTS file entry exists for a URL hostname, no DNS resolution is attempted.
Here's how to edit your HOSTS file:
Windows Vista: http://www.mvps.org/winhelp2002/hostsvista.htm
Windows XP: http://www.fpweb.net/support/webhosting/ho...ing.support.asp
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3C's
Footballguy
Yeah, but if it were to happen again I wouldn't be able to get here to find this post.
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It's kinda ironic, but I thought of the same thing this morning. "Why not post the instructions on how to edit the HOSTS file on the site?" "Well, because the problem is that the folks experiencing the issue can't get to the site."Yeah, but if it were to happen again I wouldn't be able to get here to find this post.
Mr.Pack
Footballguy
Appreciate the info Memphis, but sending out an email ahead of time with this info, especially with most everyone in the playoffs would have made the day a lot less aggravating.Yeah, but if it were to happen again I wouldn't be able to get here to find this post.
3C's
Footballguy
Easy enough to do an nslookup though.It's kinda ironic, but I thought of the same thing this morning. "Why not post the instructions on how to edit the HOSTS file on the site?" "Well, because the problem is that the folks experiencing the issue can't get to the site."Yeah, but if it were to happen again I wouldn't be able to get here to find this post.
BeTheMatch
Footballguy
Exactly!!!!!!!!Appreciate the info Memphis, but sending out an email ahead of time with this info, especially with most everyone in the playoffs would have made the day a lot less aggravating.Yeah, but if it were to happen again I wouldn't be able to get here to find this post.
Understood, Mr. Pack, and I apologize for the problems. We were trying to get a handle on the issue and neglected to send out this information to the mailing list. And the unpleasant side effect of building in the HOSTS entries in to your PC is that if we ever have to change the addresses of the servers, you won't be able to reach the servers without changing the information in your HOSTS file. At this point, my plan to solve this problem going forward is to find a third-party DNS host and add them in to the DNS rotation for Footballguys.com.Appreciate the info Memphis, but sending out an email ahead of time with this info, especially with most everyone in the playoffs would have made the day a lot less aggravating.Yeah, but if it were to happen again I wouldn't be able to get here to find this post.
Justloveit
Footballguy
Yeh I wasn't able to log on either.
Really annoying since I purchased a subscription just last week for my leagues playoffs and I wasn't able to access the content this week at the last minute.
Really annoying since I purchased a subscription just last week for my leagues playoffs and I wasn't able to access the content this week at the last minute.
Johnny Rock
Footballguy
My link in Favorites wasn't working this morning for a while. I Googled footballguys and logged in through there. It was fine then. 
DA RAIDERS
Footballguy
extremely lame
Cowboys#1
Footballguy
lol, same!
TheGolfBallKid
Footballguy
Was just able to log on for the first time since about 9 am this morning. Thanks for the paid information that couldn't be accessed. No updated info throughout the day. Deplorable from a customer service perspective IMO. A warning of some sort to alert us to the possibility of outages as well as workarounds PRIOR to the problem would have made much more sense, don't you think?
Sad.
Sad.
BeTheMatch
Footballguy
I tried that and it didn't work.My link in Favorites wasn't working this morning for a while. I Googled footballguys and logged in through there. It was fine then.
I'll take your word on that. I'm sure nslookups are easy. Now I ask, WTF is a nslookup? And how do I do it?Easy enough to do an nslookup though.It's kinda ironic, but I thought of the same thing this morning. "Why not post the instructions on how to edit the HOSTS file on the site?" "Well, because the problem is that the folks experiencing the issue can't get to the site."Yeah, but if it were to happen again I wouldn't be able to get here to find this post.
ChampBailey24
Footballguy
I lost thousands of dollars because of this!
broncofan13000
Footballguy
same here...
I lost boatloads!!!
broncofan13000
Footballguy
3C's
Footballguy
I lost out on boatloads of beer!!!Had nothing to do with the site though.
3C's
Footballguy
"looks up" an IP address for a name. Start>Run. Type in nslookup. When the window comes up with the > sign, type in the website, such as forums.footballguys.com. It should reply with an IP address. You can also do lookups on sites like kloth.net
3C's
Footballguy
name service lookup. you're querying name servers for an IP address. you give it a name, it gives you a number.
Hear-the-Footsteps
Footballguy
I too couldn't get on for most of the day. Given that it was week 15, it was extremely unfortunate timing. Oh well.
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Nipsey
Footballguy
One of the shoes that the Iraqi journalist threw at Bush hit a vital internet cable and knocked the whole continent off line. If he had just hit Bush in the nose I'd have been able to read that Gore was out and could have started Jordan instead and won my league. Damn you, Muntazer! Damn you!
I was unable to access all morning, until around 4:30 PM. So basically, any last minute lineup decision that I wanted to make, on one of the most critical weeks of the fantasy schedule, was in fact made without any input from the site I paid for. Now, stuff happens, and I'm usually pretty tolerant of unintentional miscues. However, I find the behavior of FBGs management to be completely out of character, and totally unacceptable.
I did receive MAIL from FBGs today; the Sunday updates arrived at their usual time. That made me think that the problem was on my end, not theirs, and I spent, no wasted time trying to figure out what was wrong with my computers. It's absolutely unprofessional and awfully disappointing that no information was provided about this problem to the subscribers. It make me think honestly that FBGs may have expanded too far too fast, and that they need to hire a much larger staff of some kind. This is something they should have been all over from the moment they knew they had a problem, and the lack of any communication leaves the impression that there was nobody minding the shop. That I have to come here looking for a POST with some information is ridiculous. And some sort of technical info with instructions, is, frankly, not getting it done either. I'm not a techie, and I shouldn't need to be in order to get the content that I paid for.
So now, kindly tell me how much of a refund I'll be getting for your failure to provide the services that you contracted to give.
I did receive MAIL from FBGs today; the Sunday updates arrived at their usual time. That made me think that the problem was on my end, not theirs, and I spent, no wasted time trying to figure out what was wrong with my computers. It's absolutely unprofessional and awfully disappointing that no information was provided about this problem to the subscribers. It make me think honestly that FBGs may have expanded too far too fast, and that they need to hire a much larger staff of some kind. This is something they should have been all over from the moment they knew they had a problem, and the lack of any communication leaves the impression that there was nobody minding the shop. That I have to come here looking for a POST with some information is ridiculous. And some sort of technical info with instructions, is, frankly, not getting it done either. I'm not a techie, and I shouldn't need to be in order to get the content that I paid for.
So now, kindly tell me how much of a refund I'll be getting for your failure to provide the services that you contracted to give.
rick6668
Footballguy
Pushback by FBG on this should have been harder. Changes during this weekend and next weekend should not have been done regardless of what was promised. Promises don't matter when users can't get to your site on one of the most important days of the year for most of your subscribers.This is like Wal-mart doing an upgrade of their computers the night before Black Friday.
No way their management would risk an issue regardless of what guarantees someone made.
JMO
bakes
I am the Beer God!
Yes you can.I still can't get on.
Nipsey
Footballguy
Awesome.
Das Boot
Footballguy
Hey... you're right... thanks!
WisWolvrns
Footballguy
I also had some issues hitting the site yesterday. As was mentioned in the post above, FFG's site was not down on their end. It was another company's DNS update which was done incorrectly that caused a problem.
I do agree though, that the end of the season weekends should be free of such "maintenance" work, since no-downtime work can sometimes cause issues. Albeit, I think we are all giving FBG's site way too much clout then they probably have with their web provider. Undoubtably, many sites controlled through that company's DNS server were probably screwed up yesterday.
The update does not sound very impacting though. Seems like an IT Murphy's Law type occurrance... Frustrating no less for those which had issues connecting, but I wouldn't be unloading on FBG's staff because the issue was caused by another company. Agreed FBG's could have done a few other things with using their email list, but hindsight is 20/20. I have no doubt FBG's will institute such a plan for any future website issues.
I do agree though, that the end of the season weekends should be free of such "maintenance" work, since no-downtime work can sometimes cause issues. Albeit, I think we are all giving FBG's site way too much clout then they probably have with their web provider. Undoubtably, many sites controlled through that company's DNS server were probably screwed up yesterday.
The update does not sound very impacting though. Seems like an IT Murphy's Law type occurrance... Frustrating no less for those which had issues connecting, but I wouldn't be unloading on FBG's staff because the issue was caused by another company. Agreed FBG's could have done a few other things with using their email list, but hindsight is 20/20. I have no doubt FBG's will institute such a plan for any future website issues.
I apologize for the troubles that the folks had yesterday that couldn't get on. Most people could access the site but obviously there were folks that couldn't. It was beyond frustrating I'm sure for the ones that couldn't. Keith was pulling his hair out trying to resolve it yesterday morning but it was something we couldn't control. But that's not your problem - it's up to us to always have the site up 100% of the time and we failed to do that yesterday for some folks. I'm bummed about it and I apologize. We'll do everything we can to not let it happen again.
J
J
NYG Endzone
Footballguy
Why? Because they have all their resources in one basket.
Geek explanation:
All they need to do is add secondary DNS (not hosted at the planet!) for pennies a year and problem solved.
Geek explanation:
All they need to do is add secondary DNS (not hosted at the planet!) for pennies a year and problem solved.
