So I ordered U-Verse high speed and I have some tips for anyone that might go that route. I just wanted internet and also a phone line because my cell phone of course gets awful reception in the house. The big obstacle was the $100 they wanted for instillation and I balked.
The fellow from U-Verse was pretty much gonna hang on me when I said "Can't I speak to a supervisor or someone who is "authorized" to hit a button and make that go away? I even said I would pay the $50 for the technician but the $50 activation fee was gonna keep me from doing business with them. Why should I pay you to activate me for the right to take my money every month? It's ludicrous.
I am then directed to the retention department where I got a very nice lady and I will be happy to give you her extension if you think you might want their service. Now, I know from being on the phones myself that a retention department probably is a terrible place because you have hostile angry customers. I let her know I was a new customer so I just wanted some help and I could not have been nicer to her and got her from being ho hum to really wanting to help me.
She waived all of the $100 not just the $50 connection fee, she hooked me up with the fastest speed they got, 45mbps and a guarantee it's within about +/-1 on the speed which I was surprised. I am on a 1 year contract which I don't like but I got the internet for $40 and then a land line with unlimited long distance for another $30, somehow getting them both saved me $31 off the rack rate. She wanted to throw in the cable for me with a DVR and a bunch of bells and whistles but the reason my wife and I are doing it this way is we have lost a lot of weight not watching TV outside of when we really want to loaf some on the weekends. We are very active during the week and some days the TV isn't even turned on.
The seal the deal for me was that this operator gave me her direct extension, she's been with the company for 7 years, I've never had anyone in a retention department give me their extension, she must also make money on sales. She said if I need anything to call her...I was shocked. U-Verse is not everywhere so I'm sure their regular DSL is the suxor but I'm happy to be getting a faster ISP. She said call her when my contract is done and we will do something else.
So the lesson here folks is never take no from someone who is not authorized to give you a yes.
One last request form any of you. If you know of a wireless internet like "Clear" which is now Sprint and if they can offer up speeds anything around 20-30, I would like to know about it. The little hot spot I have is wonderful in conception, just isn't fast enough to run an entire entertainment center. It's fine when i am streaming youtube, football games, but it stinks for Netflix an such. I like the unlimited for $49 a month, other companies like Verizon and Sprint have this service but they charge a lot of money per GB and that is lousy. Folks are getting bills for $150-$200 a month.
Love this thread, appreciate all the good stuff. I had a website to share and I apologize if these are repeat posts.
http://cordcutterheaven.blogspot.com