Every year the first month when I see DirecTV add the first ST payment to my bill I know it's time to call in. Logged into my account last night and sent them a message asking if I am still under contract and that I'm thinking of cancelling. Woke up this morning to the following email, and gave the number in their email a call.
Dear Mr. xxx, Hi! Thank you for writing. My name is xxx, and I'd be glad to provide you the information you need regarding your commitment. I reviewed your account and I see that you're no longer under an agreement. This means, you're now on a month-to-month basis. Mr. xxx, we'd like to make sure that you're getting the most out of your DIRECTV service, and we have a special team of agents dedicated and authorized to process account cancellation requests. They'll assist you with any concerns you may have regarding your account, discuss your options before you make your final decision, help you find the best deal tailored to your budget and entertainment needs, and/or process the cancellation if we can't provide a different resolution.Don't worry, for we've set up a special phone line with a Personal ID Number (PIN), for we want you to get connected to a live representative easily. Just call us at 800-824-9081 between 8:00 AM and 1:00 AM ET; and when the system asks for a PIN, enter xxxx (this is good for five days). Mr. xxx, I'm happy for this opportunity to have responded to your email. We truly appreciate your business. Sincerely, xxxDIRECTV Customer Service Was offered:
- $20 off for 12 months
- Free Showtime for 4 months (no need to call in to cancel)
- Free ST (not max)
Note: I still have a $5 off p/m discount that's valid for like 11 more months which they gave me last year.
If the rep had given me ST Max free, I would probably have taken it, but she just couldn't get it to come up in her system, nor was she able to add any additional discounts, (politely) citing, "No one ever gets ST Max for free". She said I could upgrade the free ST for $17 x 6 months but I said I needed more. If she had been able to add more discounts to get another $100 (annual) off my bill I would have taken that too, but no dice.
Spent about 35 minutes on the phone with her, though most of it was her 'trying' to find the best deal for me in the system, and other times trying too hard to make football conversation with me -- she asked me what my favorite NFL team was and read off some snippets that seemed like the team's 2015 outlook, from something she called a 'playbook'.
I told her I would dwell on it but will plan to call back tomorrow to try again.
EDIT: She said she would leave the free Showtime on my account for now, and logging in to my account, it also appears to have the $20 off discount applied to it already (even though I didn't accept their initial offer).