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Orthodontist / Business Question (1 Viewer)

CletiusMaximus

Footballguy
We shopped Orthodontists 2 years ago for my son's braces.  We picked the one we liked, but he advised against braces due to an issue with my son's jaw.  We've been seeing different specialists the past 2 years, moving ahead slowly.  On a friend's recommendation, we got a second opinion a couple weeks ago and have decided to move to a new orthodontist who has a different treatment plan that is more appealing to us.  We like the first guy, but are moving on to the second guy.

Here's the issue:  We've never paid the first guy anything. He's never sent a bill, never asked us to sign a contract.  The idea was always that we would eventually use him to do the braces, which would be about $6k or so.  That's not going to happen now. He's taken numerous x-rays and met with us probably 6-8 times over the past two years.  He's never done anything treatment-wise, other than refer us out to specialists (TMJ, Oral Surgeon, etc.) - never had the kid in a chair actually working on his teeth, but has put in quite a bit of his time.  We like this guy, but found someone better.

Can we just move on? This is not really a legal question, more a question about what is common practice?  I'd like to call him, let him know we're moving on, and offer him some money for the time he put in. 

Any thoughts, experiences are welcomed.

@Dentist

 
I have used the same orthodontist for the first six kids. She routinely starts seeing them with an exam and X-rays but until she says “this is the plan let’s get started” I don’t owe her anything. You don’t owe him anything. He didn’t do work on the kid yet. Just monitoring him. 

 
I believe that's part of the business model now. Think of it as working with a RE agent to see homes, then you decide to wait to buy. Not every interaction turns into business. If they aren't charging for consultations, that's their approach to earn business.

 
I doubt he cares about the couple hundred you'd give him for the X-Rays, but you could offer it and let him turn you down, so you both feel better about it

 
From the outside (and as an orthodontist's son), the first guy sounds like a good choice to me.  Conservative and low-pressure is a good combo.  There are some money grubbers our there who will push you into treating too early or choosing more expensive options.

 
CletiusMaximus said:
We shopped Orthodontists 2 years ago for my son's braces.  We picked the one we liked, but he advised against braces due to an issue with my son's jaw.  We've been seeing different specialists the past 2 years, moving ahead slowly.  On a friend's recommendation, we got a second opinion a couple weeks ago and have decided to move to a new orthodontist who has a different treatment plan that is more appealing to us.  We like the first guy, but are moving on to the second guy.

Here's the issue:  We've never paid the first guy anything. He's never sent a bill, never asked us to sign a contract.  The idea was always that we would eventually use him to do the braces, which would be about $6k or so.  That's not going to happen now. He's taken numerous x-rays and met with us probably 6-8 times over the past two years.  He's never done anything treatment-wise, other than refer us out to specialists (TMJ, Oral Surgeon, etc.) - never had the kid in a chair actually working on his teeth, but has put in quite a bit of his time.  We like this guy, but found someone better.

Can we just move on? This is not really a legal question, more a question about what is common practice?  I'd like to call him, let him know we're moving on, and offer him some money for the time he put in. 

Any thoughts, experiences are welcomed.

@Dentist
I think you should offer to pay the first orthodontist for work done--and should keep him in the loop about moving on with somebody else.  I think it would be far more awkward if you disappear and he has to find out that you went to somebody else by having to call you. With that said--(and I know nothing about orthodontists)--if you have an opinion from a person you trust--and got a differing opinion from a second person--what made you believe that the second person's recommendation makes more sense?  I'd think that getting two different opinions from two different experts would motivate me to get a third opinion to see if a majority expert opinion could be established. 

 
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