Carmax, FTW.
I did the online Carmax assessment and they offered $6400 for my car.
I took my car to the dealership I'm liking buying my new car from and they took a look. They offered $1000.
They talked about major front end damage and I was confused. They didn't say anything about the engine, which I'm pretty sure is bad. Then they showed me the Carfax and that it was in a major accident before I bought it. I didn't understand how that could be because I saw a Carfax when I bought it and didn't see anything about it. I'm sure they assumed I was lying. But, we then noticed that the accident was only about 2 months before I bought it and their theory is that Carfax can sometimes take a few months to update, especially back in 2014/2015 when I bought the car. So, needless to say, I was bummed.
I talked to Honda about how Carmax offered $6400 online but now I was really unsure what Carmax would actually give. Honda pointed out that Carmax's estimate would be based on the Carfax info about the previous accident, so it would be worth a try to take it took them. Honda also mentioned that they had a customer recently get a much better offer from Carmax than Honda last week and that person took his car to Carmax and got exactly what the online offer said. So, Honda went online and did a mock submission to Carmax where they put in information based on how they see the car and it came back at $5200. So, they suggested I take it to Carmax and predicted I will get about $3000.,
So, I head to Carmax. I go up to the main desk and they ask if I have an online offer. I say I do, but then - for some reason - start rambling to them about how it might not be accurate and there might be some things that I didn't answer quite accurately at the time. As we talked, he kept repeating "What you received from us is our offer." He asked what my overall rating was for the vehicle and I told him I'm pretty sure I said it was in average condition. He then just kept reassuring me that their offer is their offer.
Carmax then checked the car out and came back with...$6400!
I also did a Vroom online appraisal. I submitted info last Thursday and just now got the offer this morning. Their offer is $3500. Not sure why it took so long for them to send an offer. I was event getting emails from them the last several days saying things like "Now that you have your offer, it's time to look at cars!" So, in my experience, their system seems glitchy, but have heard others had good experiences with them.