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On everything I've ever sold with a warranty, it started over for the full length of the original warranty with the replacement product.
Good thing I only said "98%" sure. However, I find that hard to believe but you're the expert. I was just relating my experience with the iPad.
I've been selling almost 25 years with dozens of different manufacturers as suppliers and that's the way it has always been.
Belt breaks on my car at mile 55,000. I have a 6 yr, 60,000 mile bumper to bumper warranty. Dealer replaces the belt. Are you now expecting the 6/60,000 warranty to reset at zero for the entire car?I've been selling almost 25 years with dozens of different manufacturers as suppliers and that's the way it has always been.
However, it seems to be that the trend is what you are telling me. I think that beyond sucks. Nothing is preventing the manufacturer from giving you a POS refurbished replacement that is going to break down almost immediately and too bad, you're screwed now.
Exactly. Customer service oriented companies might offer to replace beyond this since their business model is based on reputation of top flight customer service.
I hear what you are saying but that means that they can replace the belt with something used that will break in 5000 miles? In my line of work, a warranty was the same as a guarantee. It will work for x amount of time or else you get a new one.Belt breaks on my car at mile 55,000. I have a 6 yr, 60,000 mile bumper to bumper warranty. Dealer replaces the belt. Are you now expecting the 6/60,000 warranty to reset at zero for the entire car?I've been selling almost 25 years with dozens of different manufacturers as suppliers and that's the way it has always been.
However, it seems to be that the trend is what you are telling me. I think that beyond sucks. Nothing is preventing the manufacturer from giving you a POS refurbished replacement that is going to break down almost immediately and too bad, you're screwed now.
Sure can and probably won't get a return customer.I hear what you are saying but that means that they can replace the belt with something used that will break in 5000 miles? In my line of work, a warranty was the same as a guarantee. It will work for x amount of time or else you get a new one.Belt breaks on my car at mile 55,000. I have a 6 yr, 60,000 mile bumper to bumper warranty. Dealer replaces the belt. Are you now expecting the 6/60,000 warranty to reset at zero for the entire car?I've been selling almost 25 years with dozens of different manufacturers as suppliers and that's the way it has always been.
However, it seems to be that the trend is what you are telling me. I think that beyond sucks. Nothing is preventing the manufacturer from giving you a POS refurbished replacement that is going to break down almost immediately and too bad, you're screwed now.
Well, that would be a problem with the terms of the warranty itself (i.e., doesn't it say must be new, etc.), not directly an issue of whether the warranty somehow resets.I hear what you are saying but that means that they can replace the belt with something used that will break in 5000 miles? In my line of work, a warranty was the same as a guarantee. It will work for x amount of time or else you get a new one.Belt breaks on my car at mile 55,000. I have a 6 yr, 60,000 mile bumper to bumper warranty. Dealer replaces the belt. Are you now expecting the 6/60,000 warranty to reset at zero for the entire car?I've been selling almost 25 years with dozens of different manufacturers as suppliers and that's the way it has always been.
However, it seems to be that the trend is what you are telling me. I think that beyond sucks. Nothing is preventing the manufacturer from giving you a POS refurbished replacement that is going to break down almost immediately and too bad, you're screwed now.
Hey bob, we've got a warranty claim here of this car…go to the warehouse and get one of those 5000 mile belts that cost us a nickel less to buy. Don't screw up and get one of the dime cheaper 1000 mile belts of the shelf below otherwise we'll have to do this job again.Well, that would be a problem with the terms of the warranty itself (i.e., doesn't it say must be new, etc.), not directly an issue of whether the warranty somehow resets.I hear what you are saying but that means that they can replace the belt with something used that will break in 5000 miles? In my line of work, a warranty was the same as a guarantee. It will work for x amount of time or else you get a new one.Belt breaks on my car at mile 55,000. I have a 6 yr, 60,000 mile bumper to bumper warranty. Dealer replaces the belt. Are you now expecting the 6/60,000 warranty to reset at zero for the entire car?I've been selling almost 25 years with dozens of different manufacturers as suppliers and that's the way it has always been.
However, it seems to be that the trend is what you are telling me. I think that beyond sucks. Nothing is preventing the manufacturer from giving you a POS refurbished replacement that is going to break down almost immediately and too bad, you're screwed now.
They replaced the product three times, and sent me parts to fix it once myself. One of them was past the original 1 year purchase date.Well, that would be a problem with the terms of the warranty itself (i.e., doesn't it say must be new, etc.), not directly an issue of whether the warranty somehow resets.I hear what you are saying but that means that they can replace the belt with something used that will break in 5000 miles? In my line of work, a warranty was the same as a guarantee. It will work for x amount of time or else you get a new one.Belt breaks on my car at mile 55,000. I have a 6 yr, 60,000 mile bumper to bumper warranty. Dealer replaces the belt. Are you now expecting the 6/60,000 warranty to reset at zero for the entire car?I've been selling almost 25 years with dozens of different manufacturers as suppliers and that's the way it has always been.
However, it seems to be that the trend is what you are telling me. I think that beyond sucks. Nothing is preventing the manufacturer from giving you a POS refurbished replacement that is going to break down almost immediately and too bad, you're screwed now.
ETA: In other words, if you get a replacement that doesn't last to the end of the original warranty, then you could make another warranty claim. If you get one that lasts past the time of the original warranty, then you're already getting more than what you bargained for, so I'm not sure I understand the problem.
Sounds like the real problem here is a ####ty product.They replaced the product three times, and sent me parts to fix it once myself. One of them was past the original 1 year purchase date.Well, that would be a problem with the terms of the warranty itself (i.e., doesn't it say must be new, etc.), not directly an issue of whether the warranty somehow resets.I hear what you are saying but that means that they can replace the belt with something used that will break in 5000 miles? In my line of work, a warranty was the same as a guarantee. It will work for x amount of time or else you get a new one.Belt breaks on my car at mile 55,000. I have a 6 yr, 60,000 mile bumper to bumper warranty. Dealer replaces the belt. Are you now expecting the 6/60,000 warranty to reset at zero for the entire car?I've been selling almost 25 years with dozens of different manufacturers as suppliers and that's the way it has always been.
However, it seems to be that the trend is what you are telling me. I think that beyond sucks. Nothing is preventing the manufacturer from giving you a POS refurbished replacement that is going to break down almost immediately and too bad, you're screwed now.
ETA: In other words, if you get a replacement that doesn't last to the end of the original warranty, then you could make another warranty claim. If you get one that lasts past the time of the original warranty, then you're already getting more than what you bargained for, so I'm not sure I understand the problem.
Most warranty issues are with electric staplers and shredders. (Acco/Swingline/GBC, Fellowes, HSM) Some brands and most of the furniture we sell has lifetime warranties on it these days.
EXACTLYSounds like the real problem here is a ####ty product.They replaced the product three times, and sent me parts to fix it once myself. One of them was past the original 1 year purchase date.Well, that would be a problem with the terms of the warranty itself (i.e., doesn't it say must be new, etc.), not directly an issue of whether the warranty somehow resets.I hear what you are saying but that means that they can replace the belt with something used that will break in 5000 miles? In my line of work, a warranty was the same as a guarantee. It will work for x amount of time or else you get a new one.Belt breaks on my car at mile 55,000. I have a 6 yr, 60,000 mile bumper to bumper warranty. Dealer replaces the belt. Are you now expecting the 6/60,000 warranty to reset at zero for the entire car?I've been selling almost 25 years with dozens of different manufacturers as suppliers and that's the way it has always been.
However, it seems to be that the trend is what you are telling me. I think that beyond sucks. Nothing is preventing the manufacturer from giving you a POS refurbished replacement that is going to break down almost immediately and too bad, you're screwed now.
ETA: In other words, if you get a replacement that doesn't last to the end of the original warranty, then you could make another warranty claim. If you get one that lasts past the time of the original warranty, then you're already getting more than what you bargained for, so I'm not sure I understand the problem.
Might that depend on the product? Consider a type of Wobblegoggle that normally lasts about ten years if it's put together right, but occasionally you get a lemon that lasts only a few months.
As much as I
you, MT, I'm not interested enough in this topic to read all that. I simply wanted to use the term "Wobblegoggle" because it makes me giggle.
Back in the 'good old days', things used to be built to last. Now they're built with planned obsolescence in mind. Apple could make the iPhone 1 with cheap parts that'll break in three years because everyone's gonna swap it for another in two years anyway. The single-window guarantee makes sense in that view.I've been selling almost 25 years with dozens of different manufacturers as suppliers and that's the way it has always been.
However, it seems to be that the trend is what you are telling me. I think that beyond sucks. Nothing is preventing the manufacturer from giving you a POS refurbished replacement that is going to break down almost immediately and too bad, you're screwed now.
I went through this exact scenario, except a Wobblegoggle is an amazon Kindle. Wife had one with a 12 month warranty, it died nine months in. Got a refurb'd replacement, and that one died 6 months after we got it (15 months after original purchase date). Amazon told us they would not be honoring it. I #####ed up a storm and they gave me a $40 credit on my account.
).
This is how it should be. Where the warranty guarantees repair of a product rather than full replacement the repair should carry the full warranty.
What the smart guy said. If the expectation is that everything I buy is going to break right around when the warranty expired, my OCD wouldn't let me buy anything that didn't have a 10+ year warranty attached to it.
This is pretty much the situation I'm in. EXCEPT, they replaced it the third time past the 12 month purchase date. So to me, I thought that the 12 month warranty was resetting.
at your sig.
My son bought some ear buds and paid for the warranty from Radio Shack. One of the buds pulled itself completely apart as he was taking them out one day so we go to Radio Shack, receipt in hand, and the dimwit at the counter is insisting that I owe them $5 because the price of the buds had gone up since then, even though my warranty says it is for full replacement.
Radio Shack has a great protection plan on cables but they look to be going out of business so there's that.
I hate people.My son bought some ear buds and paid for the warranty from Radio Shack. One of the buds pulled itself completely apart as he was taking them out one day so we go to Radio Shack, receipt in hand, and the dimwit at the counter is insisting that I owe them $5 because the price of the buds had gone up since then, even though my warranty says it is for full replacement.
Radio Shack has a great protection plan on cables but they look to be going out of business so there's that.
If my kids weren't with me, I would have burned the place down on my way out.
