i want to punch the people at wells fargo in the face!they lose my documents, can't read them, want massive amounts of irrational dataI hate you subprime mortgage people that caused the meltdown.Because of you they make it so hard to get a damn loan done.I make more money in 8 mo. than i'm attempting to refinance, have a credit score over 800, and oh by the way haven't missed a payment in 8 years with you, and they're having trouble getting this approved.
They are the worst.Our tale of woe:Our house is currently financed through BOA. We did our last refi, 3 years ago, but it fell just outside the ability to qualify for the new factor rates on FHA loans. So it honestly didn't make sense to refi at this point. We are at 5%--so not the best, but not the worst.We have been banking with Wells for years and years and have a line of credit with them. I went in to see about expanding that line of credit to finish our landscaping project and we were looking at doing a deck this summer. They go on and on about, "Oh we can do this and that for you. And you will save so much money." Okay fine. I let them talk me into a pretty nice rewards, no interest for a year, credit card. Something I could easily put my landscaping on and then pay off before any interest hits. They then try to sell me credit protection programs--no way. Life insurance--no thank you. And finally they offer a refi package to the mid 3s. Sounded good.Our credit isn't Denitst level, but we are in the high 700's, so no problem they tell us. I immediately told them I was concerned about LTV and what a new appraisal may show (since everyone seemed to have lost value in our area). Again no problem they tell us--this loan is a done deal. We pay them $500.00 for the appraisal and fees. Once we pay the money--we hear nothing from them. 2 MONTHS GO BY. Finally we get the appraisal and it comes in right below what we owe. I call the mortgage lady and she hadn't reviewed the appraisal and she asked if I could send her a copy. I wait another week and call and she says she still hasn't reviewed it, but if what I am telling her is true, I should just go to BOA and they can streamline my loan without an estimate. WTF??? I just wasted three months and $500 with you and your answer is that??? And the kicker is two days after I talked to her, we get closing documents in the mail regarding the loan as if it is good to go, which she says was sent by mistake.I called BOA less than 3 weeks ago and did all the paperwork over the phone. With Wells I had to practically give them my junior high grades--BOA took 20 minutes to complete. They have been wonderful to deal with and we are closing next week on our refi--less than 4 weeks after the phone call.