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Can you negotiate with DirecTV? (1 Viewer)

Mr.Pack said:
I mentioned that I would need a second mini-genie and the guy told me to do the one year deal, then call back a couple weeks after and order the mini-genie, that way I would get the $200 GC.

:sharkmove:
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Did he tell you the charge for the second mini-genie is $300? ;)

 
Today I notice my DTV bill was auto paid to the tune of $198, so I looked at my bill...they charged me for the movie channels that were supposed to be free, but they say theyll be crediting those charges back next bill. Yay.

I also notice DTV charges $20/month for my HD DVR box..what the F?! So when I agreed to a deal for $75/month for the choice package, my monthly bill is going to be about $105 after taxes and fees. Before I took this new "deal" in July, I paid $62 total including taxes and fees the previous 12 months...so my bill went up $40/month. Im thinking about making the switch to Spectrum and getting internet AND cable for the price Im paying for just DTV.

Does anyone know the DTV early termination cost is per month? I wanna say it was $10, but maybe its $20?

 
Four days without DirecTV and my cancellation bluff had me terrified.  Was relieved when I finally got an email that said they were SORRY to lose me as a customer.  Well I was SORRY too !!  Who was I kidding...no SUNDAY TICKET??  Six TVs, three of them out in the Valhalla Tavern Pub Shed out by the pool.  No way was I going to be happy being unable to go to the NFL Church on Sundays in my very own backyard sports bar.   What the hell was I going to do?  Go to Buffalo Wild Wings and fight over a decent seat, pay for their overpriced beers and food, deal with not being able to hear the game I want to hear????  Hell Fing NO !! I'm the Mad Viking and I watch my Vikings and NFL games in my very own Valhalla Tavern Sports Bar and Grill.  So I called the 888 number on the email I worried about for four days.....

Here's where my story went to crap.  Nice Rep answers named Cameron.  I imagined him being a struggling college student,  just trying to make his way in todays America.  Worn down by constant irate customers, working him over for free #### and a better deal.  His last call was probably from some football guys dude who worked him till he almost cried, he even thought about ending it all.  So what did I do??? .....

I folded like a cheap Fing suit the second he said the magic words.  Mr. Mad Viking, we don't want to lose you as a customer so I'm giving you free Sunday Ticket Max and $54.00 off your bill for 2017.  As he spoke I was browsing the DirecTV website and was reading up on their PREMIER (all included) package.  Every damn movie channel, all the sports channels, hell, 350 channels, all of them except for the porn stuff. So I asked Mr Cameron, Hey dude, how much for me to get that PREMIER package with my  six TV's.  $154 a month for a one year contract Mr. Mad Viking.  

FLOP CRASH FOLD BOOM......SOUNDS GOOD TO ME !!!  :rant: :angry: :(   :eek: :confused:   :ptts: :help: :hifive:   :football:

 
New here and need a little help.

Hey all I really need your help. DTV has screwed up my account beyond belief. I canceled in late July and accepted their winback offer in early August. This is what I received for reupping for 12 months. Xtra package all inclusive 66 a month 200 Visa gift card 3 months of HBO, Cinemax, Starz & Showtime 2017 NFL Sunday Ticket Max $10 off per month with Autopay I'm sure this sounds familiar to many of you. Paid the 1st month at 57 and change. Now this month there is no sign of the credits. No sign of the winback offer. They are charging for premium channels & sunday ticket max. They were both credited last month. Someone tried telling me those credits were a 1 time deal and another said they I was lied to about the offer and a 3rd person even told me I was not eligible. How is one not eligible for a winback offer if they are coming back? I've never seen something get more screwed up. Bottom line is that I may have to take them to court to get what I agreed to. Will any of you out there that accepted their winback offer be willing to send me a letter stating that they have the exact same deal as I agreed to for 12 months? It would be greatly appreciated. This is the last thing I need to deal with as I prepare for Hurricane Irma's pending arrival.

 
Anyone got the number to call anymore?  My service was just disconnected and the 201 number no longer gets an answer.

 
madviking10 said:
Four days without DirecTV and my cancellation bluff had me terrified.  Was relieved when I finally got an email that said they were SORRY to lose me as a customer.  Well I was SORRY too !!  Who was I kidding...no SUNDAY TICKET??  Six TVs, three of them out in the Valhalla Tavern Pub Shed out by the pool.  No way was I going to be happy being unable to go to the NFL Church on Sundays in my very own backyard sports bar.   What the hell was I going to do?  Go to Buffalo Wild Wings and fight over a decent seat, pay for their overpriced beers and food, deal with not being able to hear the game I want to hear????  Hell Fing NO !! I'm the Mad Viking and I watch my Vikings and NFL games in my very own Valhalla Tavern Sports Bar and Grill.  So I called the 888 number on the email I worried about for four days.....

Here's where my story went to crap.  Nice Rep answers named Cameron.  I imagined him being a struggling college student,  just trying to make his way in todays America.  Worn down by constant irate customers, working him over for free #### and a better deal.  His last call was probably from some football guys dude who worked him till he almost cried, he even thought about ending it all.  So what did I do??? .....

I folded like a cheap Fing suit the second he said the magic words.  Mr. Mad Viking, we don't want to lose you as a customer so I'm giving you free Sunday Ticket Max and $54.00 off your bill for 2017.  As he spoke I was browsing the DirecTV website and was reading up on their PREMIER (all included) package.  Every damn movie channel, all the sports channels, hell, 350 channels, all of them except for the porn stuff. So I asked Mr Cameron, Hey dude, how much for me to get that PREMIER package with my  six TV's.  $154 a month for a one year contract Mr. Mad Viking.  

FLOP CRASH FOLD BOOM......SOUNDS GOOD TO ME !!!  :rant: :angry: :(   :eek: :confused:   :ptts: :help: :hifive:   :football:
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Sunday ticket is always free the first week.

 
So I cancelled my service back in May. I've been using DirecTV Now for the past month or so and it's pretty comparable to what I had with DTV. I do miss not having NFL Network, but that's not a huge deal. It's nice because I only pay $50/month and of course can cancel at any time, which is really nice.

I got last night from DirecTV trying to get me back. They offered me the Choice package (which is what I used to have) for $65/month, free Sunday Ticket, and free movies channels for 3 months. I asked for the $200 GC since I had gotten that offer a day before in the mail. They said they couldn't offer me the GC and the other stuff without me signing a 2-yr deal and in the 2nd year my price would go up to $113/month. I told him the only way I would do it would be to get the GC because if I'm paying an extra $15/month for pretty much the same channels, I need something that would help cover that difference. Wouldn't budge on the GC, so I told him thanks, but no thanks. Thought I may have had something there.

 
Johnny Rock said:
Besides the 210 number here's the second number I had written down from earlier in the thread. 

866  284  2816
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I started late this year because I've been busy and on the road.

Here's the deal:

I called the standard, 1800-Directv number and was only able to get $25 off, Free Redzone and that's it.  Then the ID10T charged me $25 for the RZ.

I went ahead and called the 866 number and the guy there explained it to me: 

When you call in to the regular line, you get 'Active Care' and their best deal..  They won't give you free ST, because the season started.   At least now, you have to completely disconnect, and be disconnected for 2 full days before you can call the 866 number.

When you call the 866 number, if you are a customer in good standing, (I've subscribed for 20+ years) they will try to get you the best deals (big discounts, ST for free). 

There was a twist.  Because the ID10T added Red Zone on to my package, there is no way to pull it off - it has to go to the Sunday Ticket desk.  The lady there gave me STMAX for $100.  I called the main line back and got my $25 discount for 12 months.  Total discount - $430.  Not bad.

 
Just a heads up to pay attention to your bills. They charged me for not returning my equipment even though I reactivated with them. There's all kinds of partial charges floating around. I'm not sure I'll ever be able to match up dates to verify what they're doing here, but the charge for equipment stood out like a sore thumb.

 
Jesus. So no Sunday ticket today. I've been on hold for 45 minutes now waiting to talk to someone.

So everything  I was promised when I disconnected and reconnected hasn't been given to me. I had to call and complain that they didn't turn on the free movie channels (and then they charged me for them), I had to call and complain because they never put my gift card into the system, and now I'm calling because they never activated my free ST Max.

This may be my last week with these idiots, Im thinking about paying the early term fee and just cutting the cord once and for all.

 
Wingnut said:
Jesus. So no Sunday ticket today. I've been on hold for 45 minutes now waiting to talk to someone.

So everything  I was promised when I disconnected and reconnected hasn't been given to me. I had to call and complain that they didn't turn on the free movie channels (and then they charged me for them), I had to call and complain because they never put my gift card into the system, and now I'm calling because they never activated my free ST Max.

This may be my last week with these idiots, Im thinking about paying the early term fee and just cutting the cord once and for all.
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did they give a reason? I have every channel but 703/704 yet Ive paid for everything...WTF

 
Wingnut said:
Jesus. So no Sunday ticket today. I've been on hold for 45 minutes now waiting to talk to someone.

So everything  I was promised when I disconnected and reconnected hasn't been given to me. I had to call and complain that they didn't turn on the free movie channels (and then they charged me for them), I had to call and complain because they never put my gift card into the system, and now I'm calling because they never activated my free ST Max.

This may be my last week with these idiots, Im thinking about paying the early term fee and just cutting the cord once and for all.
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Nothing works for me. Not 703,704 or any of the games same for you? When I try on the app it says I haven't signed up for that programming.  1.5 hours on hold for a $5 credit. Embarassing. 

 
Major issues here too the last 2 weeks. Either can't stream red zone or can't get it on my cable box and they can't figure out why. Between negotiating, being on hold on sundays, and waiting as they try "fixes" I'm probably at 8 hrs. And it's still not fixed. 

 
Tat said:
did they give a reason? I have every channel but 703/704 yet Ive paid for everything...WTF
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I notice in my garage I have an HD box hooked to a standard tv and those two channels don't come up on the guide for some reason.  Work fine inside on the other three HD tvs. 

 
Speaking of mess- my life was a complete mess this past summer. Therefore I totally missed that DTV had already billed me 3 early payments for the ST before the first game. It's my second season with DTV and having had my first season free- I don't want the ST again. Unpopular decision up in here, I know, but I just don't sit around my house watching my football- I get together with pals to watch games outside of my area. THEY can pay for it, not me. I was told when I signed up that the first season was on the house and that if I didn't want it again it would be no problem.

$130+ is a problem. :censored:

Anyhow- when I finally noticed I had been billed 3 x, I attempted to deduct them from my next payment myself, triggering the CHAT window. Absolutely expecting a battle, :boxing: I struggled to detail my situation without losing my ####, and...

...met no resistance at all. None. All square in under 10 minutes. And after all of the horror stories. I'm still kicking DTV to the curb come January, though. Teh suck. :finger: 

 
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Wingnut said:
My stupid gift card journey may finally have closure after STILL not showing up anyhwere online or in my mail box.

Today: I call back the original number I called back on July 23rd that gave me my reconnect deal. Im told I was indeed promised a $200 GC, she makes notes to my account and and transfers me to billing to take care of it.

Billing: Sorry, Im not seeing a gift card offer. Youre not eligible. I tell her the rep that transferred me over just confirmed Im getting it. She says sorry, theres nothing there. Nothing she can do. Great. Total time on phone: 45 minutes

So I call back original number and explain what just happened. New rep says that makes no sense. BINGO.  It then takes the rep 30 minutes to that find any mention of a gift card, and it was never added to my reconnect offer. It only shows on notes a rep put on the account on July 24th when I called to confirm the details of my reconnect deal. She spends another 20 minutes trying to figure out how to get me the card. No luck. She makes more notes on my account and connects me to an accelerated customer something dept. They look at the account and say yes you are getting a gift card. Let us transfer you over to rebates. After holding for 15 minutes, I get disconnected. Total phone call time: 52 minutes.

I call back the accelerated customer something dept. They tell me I need to call rebate center. They give me the number for the rebate center (877-258-1427). Total time: 5 minutes

Rebate center: No problem, let me activate that for you.....after literally 2  minutes, he says it will be mailed within 10 days and will show up online within 3 days.

So almost 2 hours and several phone calls and I may finally be getting the gift card I was promised back in July. SMH.

What a complete cluster####
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Thanks for posting that rebate center number. I signed up for DTV in July and was promised the $200 GC. Hadn't seen it, called this number, and a couple minutes later they said it would be on its way.

 
Hadn't noticed the ST billing as the GF pays it. She pointed it out. 

• Called 210 number for retention. Can't help me because I'm not canceling... 
• Called normal number.... crappy offer. $25 off or something. No free ST. Okay... cancel me 1 week from today. Ok. 
• Waited..waited.. nothing.
• 1 day before cancellation i call the 210 number for retention. Super nice lady.

Got $53 off per month for 12 months, and Free Sunday Ticket Max (Got credits for previously made ST payments).

Had to get "supervisor's permission" because I got it free last year. 12mo contract. No biggie. 

 
General Malaise said:
Called to cancel this weekend and was told that I've been paying for a 4th TV for 2 years, which is weird since I don't have a 4th TV.  Supposedly getting a gift card for $250 for paying for something I wasn't getting.  Gal was very nice.  Then all week long I was getting calls from a TEN area code.  Figured it was either @Joe Bryant calling to finally make me a part of his staff or DirecTV calling to win me back.  Finally answered and the guy from DTV offered me all sorts of crap but at the end of the day, I can't watch the Blazers with DTV nor the Ducks when they play on Pac12 network, so to hell with them.  Comcast bundle was a much better deal for us plus I can now watch my sports teams.  DTV is officially dead to me.
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Got a gift card alright...for $40.  Spent an hour of my life trying to discuss this with them on the phone to no avail.  Horrible company, good riddance.  

 
Got the $200 gift card, never activated it. Then got a ####ed up confusing bill for $220+ instead of the $76.99 promised. Wife has been on the phone with them for over an hour. Another hour.  Just a terrible company now. 

 
Keep an eye on your bills, folks. This is my statement history, and my channels haven't changed. I signed up with my new "deal" in July. My checking account got overdrawn because of this.

https://i.imgur.com/D36PmEI.jpg

They charged me TWICE for movie channels in August, and charged me for ST Max in Sept. I spent over an hour on the phone last  night getting  $100 credited back to my account. Of course I'm stuck with the overdraft fee.

I'm calling later to find out what the ETF fee is, I'm done with these crooks. The only reason I stay with DTV is the Sunday ticket, but I can stream games on Sundays, so I'm out.

 
Turns out DTV's incompetence has a silver lining. It seems when I took my new deal and agreed to a 12 month contract, they never added the contract to my account, so I dont have any early termination fees. Its amazing that I got ZERO of what they promised me in July...I had to call to get my channel package turned back on, had to call to add the free movie package, and had to call to get the free ST Max turned on...then they proceeded to charge me for both, resulting in more phone calls and hours on the phone to straighten everything out. No more.

I just set up installation next week for Fios TV and 100 speed internet for $110/month. My DTV and internet right now is $175/month (and the internet is only 60 speed). The only reason Ive been sticking with DTV is the Sunday Ticket, but with Kodi and reddit, I dont need it anymore. Ill just stream the games on Sunday.

Sorry, DTV...Ive been a loyal customer for over 15 years, but Im fed up with all the crap Ive had to deal with this year. Youve succeeded in pissing me off to the point where Im just done with you. Bah-bye.

 
These idiots screwed up once again. I see in month two of my new term they failed to credit my free movie channels. I need to waste more of my time calling them now.

 
:lmao:

So I planned on calling DTV tomorrow to shut off service this coming Thursday but I wake up today and my Sunday Ticket has been taken away (Ive had it fir 5 weeks, was supposed to be free, they charged me for it, and I called last week to get the charge reversed)

So I call and tell em I'm done, and explain why...he looks at my account and says my account isn't showing Sunday Ticket.

:lmao: srsly?

I was already streaming RedZone to my TV from Reddit while I was on the phone with DTV for the last time. Good riddance. 

 
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They have held up on all their promises to be so far. Still despise them and not looking forward to the dance next year

 
jamny said:
Not a fan of the new menu system. Too cluttered and hard to see your recorded shows easily. :thumbdown:
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What system is that? I hope they don't mess with the Genie.

 
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cap'n grunge said:
What system is that? I hope they don't mess with the Genie.
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New software - playlist for DVR and menus look completely different.  A lot more cluttered and confusing.  

My 3-year-old is ###### because he JUST figured out how to navigate to his Bubble Guppies show in the DVR, now it's all different looking.

 
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