Tecumseh
Footballguy
Flying back from Costa Rica yesterday on Frontier, our flight was delayed for a couple of hours, with no real explanation. We were due in to Atlanta at about midnight, but apparently customs closes in Atlanta at 10:30, so we had to divert to Miami to clear customs.
When we arrived in Miami, there was very little information on what the next step would be. Ultimately, everyone was given a $150 voucher for a future flight, and we were put in hotels for the night.
Flight to atlanta was scheduled for 10am this morning, but was again delayed, and we took off at 11, finally getting into Atlanta about 12:30.
There is conflicting information on what the airlines are required to provide as compensation for delays. We don’t know whether the initial delay was “controllable” or “uncontrollable.”
We did incur additional expenses because of the delay (food, additional day of parking), and I really don’t care to fly Frontier again, so will likely not use the voucher. Does anyone know if the steps that Frontier took (voucher, hotel, and rebooking) satisfy their legal obligations?
When we arrived in Miami, there was very little information on what the next step would be. Ultimately, everyone was given a $150 voucher for a future flight, and we were put in hotels for the night.
Flight to atlanta was scheduled for 10am this morning, but was again delayed, and we took off at 11, finally getting into Atlanta about 12:30.
There is conflicting information on what the airlines are required to provide as compensation for delays. We don’t know whether the initial delay was “controllable” or “uncontrollable.”
We did incur additional expenses because of the delay (food, additional day of parking), and I really don’t care to fly Frontier again, so will likely not use the voucher. Does anyone know if the steps that Frontier took (voucher, hotel, and rebooking) satisfy their legal obligations?