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Car's alternator replaced - no belt is sweeking - bringing it back into get fixed - what to do (1 Viewer)

b-snatchers

Footballguy
Just wondering what I should do here. We payed for the car repair shop to replace a faulty alternator in a Honda Pilot. Drove car home with no problem. Next day noticed car making a loud sound and it appears to be the belt (serpentine?) that they had to remove to replace the alternator.

Bringing the car back for this issue. Couple of questions

1) should you replace the belt when replacing alternator?

2) should I have to pay anything if they just need to tighten/loosen/align the belt?

Just wondering how I should handle this?

 
sounds like the belt tensioner may be bad. You have to loosen the tensioner to take the belt off when replacing the alternator and it may not be holding tension on the belt anymore if the hydrolic tensioner also went bad.

 
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So, to me, if the belt is bad it should have been replaced when the alternator was replaced.  Here's my thing these days.  I take my newer cars which both are less than 4 years old and both have low mileage to the dealership b/c I'm building my service history w/the dealership and that rapport.  So, in case something big breaks, just out of warranty (in the past) I've found that that service history loyalty carries some weight in the form of not paying full price for a big part failure.  So then if I take the car to dealership, I fully expect the dealership will charge me for everything from the air in the tires to the shop rags and (to me) I always fully expect the dealership to say "hey, we think you need a new serpentine belt, we'd like approval for that, we'll just charge you the $83 for the belt, no labor cost since we're already in there, etc."  Same with a tensioner or pulley or anything else they find while they're in there.  My point being, if it's a big dealership in this situation, I'm expecting to haggle a bit about this because I'm paying so much more in labor cost than I would at a small, independent garage down the street.  So, at the dealership I would expect to pay $1,000 to $1,500 for an alternator replacement b/c they're going to do the alternator, probably the belt, probably the belt tensioner and I would expect they would suggest a pulley replacement "while they're in there" type of thing plus fluids or whatever else.

I take my older car to an independent mechanic, he tends to be more honest and sincere.  If I took my old car to him, I'm certain the whole job would be about half (so say $500 to $750 if the dealership wanted $1,000 - $1,500) and if the belt was squeaky, I would offer to pay for both the part and labor because I know him pretty well and if he didn't replace the belt, pulley or tensioner in the first place, it was because he probably felt the part was still okay plus the cost for him to do the work is about 1/2 of what I would pay at the dealership.

 
Just wondering what I should do here. We payed for the car repair shop to replace a faulty alternator in a Honda Pilot. Drove car home with no problem. Next day noticed car making a loud sound and it appears to be the belt (serpentine?) that they had to remove to replace the alternator.

Bringing the car back for this issue. Couple of questions

1) should you replace the belt when replacing alternator?
Can you give the year and approximate mileage of your Pilot?

The replacement of the serpentine belt is not related to the lifetime of the alternator -- there's no need to change these parts together.

2) should I have to pay anything if they just need to tighten/loosen/align the belt?
This would be the shop's call. Tell the shop what you experienced and then say "With the squealing, I know the serpentine belt is slipping. Would you mind going back and double-checking the tensioner?" If it's the kind of place that's busy all the time, you might need to make an appointment to get dedicated one-on-one service while you wait.

If it were my shop and you were my customer, I wouldn't want you driving away after one of my repairs and immediately experiencing something jarring like that loud belt-slipping squeal. I'd be inclined to take a look at it gratis, and evaluate from there. Just cleaning up behind a rushed repair job and tightening up a still-good belt? No charge. Having to replace the belt and/or tensioner? Could be coincidental bad timing and thus no one's fault -- but I want you to return to my shop for your future repairs. So I'd charge for parts (belts and tensioners are inexpensive), throw in the labor, and call it square.

 
It’s usually a good idea to replace the belt when changing the alternator, usually it’s not hard to do. 

 
They did apply some sort of grease to the belt yesterday. Of course it wasn't making much of a noise when I brought it in but it was raining. They didn't charge me for it but he did mention that they should have told us that they usually recommend a belt replacement when replacing the alternator.

So I wasn't really happen to hear that. You are telling me know about it?

We will see if I use them again, although they do get good reviews

 
Forgetting to recommend the belt change is about next to last to be upset about wrt auto repair.

Oddly enough belts usually squeal more when it's raining

 
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Belt is probably $20-$30 max. Should be able to change it yourself in 5-10 minutes. Tensioner is literally a single bolt once the belt is off. Depending on mileage, I'd just change them both for the minimal cost and piece of mind. Guessing this vehicle has 75-100k on it or more if the alternator needed replacing. 

 
Why didn't they replace the belt? Did they decide the belt was ok?
They said they could for $120 which seems steep. They did mention they forgot to tell me that when they were replacing  the alternator that they recommend the belt gets replaced.

I am going to have it replaced somewhere else.

 
Why didn't they replace the belt? Did they decide the belt was ok?
They said they could for $120 which seems steep. They did mention they forgot to tell me that when they were replacing  the alternator that they recommend the belt gets replaced.

I am going to have it replaced somewhere else.
This is why I was asking about the model year and miles of your Pilot.

If it's a 2019 Pilot with 35,000 miles on it, and the alternator just failed ... then the belt is fine. Replace the alternator and move on.

If it's a 2013 with 150,000 miles on it ... yeah, change that belt along with the alternator.

 
Honda recommends serpentine belt checks at ~ 30k miles 

Belt cab last 60-100k

 
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