Customer Serivce Question - Flying Edition (1 Viewer)

[The General]

What would you do in this situation:

You had a recent flight on an airline where you fly enough to have their top status. You get upgraded on the flight to first class from a preferred seat in coach. The airline does this 3-5 days before flights on this route typically. As you are boarding the plane you are told there was an equipment change and your seat is no longer there.

Of course at this point all seats are gone so you get middle seat back of plane.The Gate Agent tells you that you will receive 20,000 miles and apologizes. Gate Agent is very nice about about the bad situation.

You get an email a couple of days later and you get 5,000 miles. You call to ask and are told sorry that is the most they can give.

What do the people of the FFA do at this point?

 

[spOOfy]

I tell them they are losing me as a customer.

 

[tommyboy]

Go up a level

 

[Dan Lambskin]

Tell them you'll have their badge and bang your fist loudly on something

 

[fantasycurse42]

I locate a few senior customer service representatives at the headquarters on LinkedIn - I'm not talking about anyone in a call center or a supervisor there, but senior people. I start emailing one by one until I get a response that satisfies, otherwise I never use them again.

 

[The General]

I rarely have luck calling customer service and asking for stuff. I get "free" things from time to time for things like this but whenever I call...nada.

Sounds like I need to give a call back.

 

[Dan Lambskin]

Also complain on Facebook/Twitter and tag them

Some companies will actually respond, others like McDonalds don't acknowledge their poor cheese placement on a fish sandwich

 

[nirad3]

I've had great success with posting on companies' Facebook pages. Don't be rude or anything, just bring up what happened and their social media reps are on it.

I had a pair of pants rip within a few months of purchase (from "normal" wear) and got a new pair via UPS in less than 2 weeks after posting something on their site. Different story I suppose, but I've had friends have similar successes with all sorts of customer complaints.

 

[The General]

Spent about 20 minutes talking with some different representatives and they gave me $100 off another flight and 5000 additional miles and seemed like this was pretty the best they were going to do. It was a short flight so no big deal other than being told something incorrect.

I was told by multiple people that the 20000 miles was not accurate and very excessive which seems a little odd because that's not a crazy amount IMO.

At this point I'm done with it. Thanks for feedback.

The thing that gets me about these situations is I have to spend time trying to get something out of these guys that's not that hard for them to give. I have to keep on them until they give up.