Dilemma: Fix an older GE fridge or just get a new one? (1 Viewer)

[jhib]

Nah, you can tell him you are going to fix it yourself. He still gets his hourly wage to come out and he will move on to the next call.

Look - I know I'm overly sensitive to this topic because I'm in this every day. I can't tell you how many times our techs have had to deal with this. And me as well since I have to take the phone calls and move the schedule around to fit people in and such.  Only to really not get the business at the end. It's frustrating.

Service companies make money on repairs. It's that simple.  

Yeah, I really don't blame you with the  position you're in and your experience. The guy I use has a new horror story about a recent service call every time I see him. At least then I know I'm the least of his frustrations. 

 

[STEADYMOBBIN 22]

Nah, you can tell him you are going to fix it yourself. He still gets his hourly wage to come out and he will move on to the next call.

Look - I know I'm overly sensitive to this topic because I'm in this every day. I can't tell you how many times our techs have had to deal with this. And me as well since I have to take the phone calls and move the schedule around to fit people in and such.  Only to really not get the business at the end. It's frustrating.

Service companies make money on repairs. It's that simple.  

As a former construction supervisor who has dealt with dozens of appliance repair companies - I never had a good one. Every company we tried was expensive, never could fix the problem without more than 3 visits. One to diagnose. Then they need a part. Then they arrive the next time with the wrong part or show up without a helper. We just stopped using them and told our clients youre better off just buying a new appliance. 

Now my HVAC guys were a bunch of no teeth having hillbillies but they were awesome!