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When did you make the deposit? Is it possible it expired? I'd just send them an email. They will respond to your initial email with a request for you to reply again, which i think weeds out some of the knucklehead email they get bombarded with Sun-Tue, so make sure you reply to that.
These bonuses typically expire before you can fully clear them (at least at the volume/entry fee I play. If they say the bonus expired just ask them to reinstate it and extend the amount of time you have to clear it. They extended mine when I asked earlier this year.
Yea I emailed them and they said it was expired but extended it until March of next year. I don't play a lot so it sucks that it expires. If you say you will match it then you should match it no matter what.
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