Help with connectivity issue (1 Viewer)

[Tecumseh]

Whenever I am at home, my internet connection will constantly hang. I can fix it by clicking on the wireless connectivity icon in the menu bar. This issue only happens when I am at home, but it happens constantly. Any ideas? Why would simply clicking the wireless icon make it start working again?

 

[Rustoleum]

No idea, but the first thing I would do is "forget" the network and rejoin it.

 

[Tecumseh]

I've done that many times.

Here are the different ways I have tried to resolve the issue:

Restarted computer

Restarted modem

Reset modem

Used the Comcast troubleshooter to restart the modem

Disconnected from the wireless network and rejoined

Power cycled the modem

 

[Lutherman2112]

I've done that many times.

Here are the different ways I have tried to resolve the issue:

Restarted computer

Restarted modem

Reset modem

Used the Comcast troubleshooter to restart the modem

Disconnected from the wireless network and rejoined

Power cycled the modem

Have you tried removing the network connection completely (delete network via manage wireless networks) and then detect and join network as if it was a brand new connection?

What browser are you using?

What operating system are you using?

 

[The Commish]

Are you using wireless connection at all times, or just while you're at home? I had a wireless network controller go bad in my PC and it behaved as you are describing, but if you're wireless everywhere all the time, that's probably not the problem.

 

[Tecumseh]

I've done that many times.

Here are the different ways I have tried to resolve the issue:

Restarted computer

Restarted modem

Reset modem

Used the Comcast troubleshooter to restart the modem

Disconnected from the wireless network and rejoined

Power cycled the modem

Have you tried removing the network connection completely (delete network via manage wireless networks) and then detect and join network as if it was a brand new connection?

What browser are you using?

What operating system are you using?

I have not tried that. I'll give it a shot.

I use chrome and Windows 7 Professional

Are you using wireless connection at all times, or just while you're at home? I had a wireless network controller go bad in my PC and it behaved as you are describing, but if you're wireless everywhere all the time, that's probably not the problem.

No, I use wireless pretty much everywhere.

 

[Rustoleum]

Look for new NIC drivers for the computer? (Maybe buy a cheap USB wifi adapter, disable the other one, and see if it holds connection?)

Look for firmware update for modem?

 

[Tecumseh]

Look for new NIC drivers for the computer? (Maybe buy a cheap USB wifi adapter, disable the other one, and see if it holds connection?)

Look for firmware update for modem?

I have no idea what either of those things mean. It's Comcast's modem, and I've only had it for 6 months or so.

 

[captain_amazing]

What kind of router do you have? Transmitting 2.4 or 5Ghz? 20 or 40mhz for channel width? What kind of NIC do you have?

Sounds like a driver-related issue, but since it is only happening at your house, I'd guess there's a unique configuration setting on your router that's giving your NIC the fits.

 

[captain_amazing]

Look for new NIC drivers for the computer? (Maybe buy a cheap USB wifi adapter, disable the other one, and see if it holds connection?)

Look for firmware update for modem?

I have no idea what either of those things mean. It's Comcast's modem, and I've only had it for 6 months or so.

What's the model number for the modem? Also what's your laptop's model number?

 

[Tecumseh]

Modem- TG862G/CT

Laptop- Toshiba Portege M780(?)

 

[captain_amazing]

Modem- TG862G/CT

Laptop- Toshiba Portege M780(?)

Thanks.

Give this a shot:

1. Connect to your router (preferably through an ethernet cord, but via your WiFi connection is fine too).
2. Open your web browser.
3. In the address bar, type: http://192.168.0.1and click enter.
4. Login should be "admin" then "password

Now the rest of this I'm referring to an older manual, as I can't find the most updated one, but try the following:

1. Look for and click "Basic Setup"
2. Look for "Security Mode" and see what's selected. You want to it to be "WPA/TKIP." If it is not that, that could be the culprit. Switch the security mode to that.
3. Save the settings (it might ask to restart the modem - do that).
4. Go back to Windows, click the start button, and in the search field type "manage wireless" - then click "Manage wireless networks."
5. Find your wireless network and double-click on it.
6. Change the security settings from whatever you had to "WPA" and "TKIP."
7. Save and see how things work.

This is a common issue with smart TVs too. NICs in some of those TVs aren't friendly with networks secured using WPA2 and/or AES, and reverting them to WPA and/or TKIP can solve lots of network connectivity issues.

Let me know how this works out.

 

[Lutherman2112]

Do other devices have the same problem on your home network?

 

[heckmanm]

Low and slow.

Edit - Sorry, misread as "connective tissue"

 

[Tecumseh]

Modem- TG862G/CT

Laptop- Toshiba Portege M780(?)

Thanks.

Give this a shot:

1. Connect to your router (preferably through an ethernet cord, but via your WiFi connection is fine too).
2. Open your web browser.
3. In the address bar, type: http://192.168.0.1and click enter.
4. Login should be "admin" then "password

Now the rest of this I'm referring to an older manual, as I can't find the most updated one, but try the following:

1. Look for and click "Basic Setup"
2. Look for "Security Mode" and see what's selected. You want to it to be "WPA/TKIP." If it is not that, that could be the culprit. Switch the security mode to that.
3. Save the settings (it might ask to restart the modem - do that).
4. Go back to Windows, click the start button, and in the search field type "manage wireless" - then click "Manage wireless networks."
5. Find your wireless network and double-click on it.
6. Change the security settings from whatever you had to "WPA" and "TKIP."
7. Save and see how things work.

This is a common issue with smart TVs too. NICs in some of those TVs aren't friendly with networks secured using WPA2 and/or AES, and reverting them to WPA and/or TKIP can solve lots of network connectivity issues.

Let me know how this works out.

192.168.0.1 comes up as a dead link. I don't have an ethernet cable.

Do other devices have the same problem on your home network?

Don't know. My wife and daughter only have cell phones. Mine is the only computer in the house, but it does not seem to effect the xbox.

 

[Hawks64]

Modem- TG862G/CT

Laptop- Toshiba Portege M780(?)

Thanks.

Give this a shot:

1. Connect to your router (preferably through an ethernet cord, but via your WiFi connection is fine too).
2. Open your web browser.
3. In the address bar, type: http://192.168.0.1and click enter.
4. Login should be "admin" then "password

Now the rest of this I'm referring to an older manual, as I can't find the most updated one, but try the following:

1. Look for and click "Basic Setup"
2. Look for "Security Mode" and see what's selected. You want to it to be "WPA/TKIP." If it is not that, that could be the culprit. Switch the security mode to that.
3. Save the settings (it might ask to restart the modem - do that).
4. Go back to Windows, click the start button, and in the search field type "manage wireless" - then click "Manage wireless networks."
5. Find your wireless network and double-click on it.
6. Change the security settings from whatever you had to "WPA" and "TKIP."
7. Save and see how things work.

This is a common issue with smart TVs too. NICs in some of those TVs aren't friendly with networks secured using WPA2 and/or AES, and reverting them to WPA and/or TKIP can solve lots of network connectivity issues.

Let me know how this works out.

FYI TKIP security is horrible and terribly insecure. In fact in the new wireless standards TKIP is no longer an encryption option, only AES.

 

[Tecumseh]

Modem- TG862G/CT

Laptop- Toshiba Portege M780(?)

Thanks.

Give this a shot:

1. Connect to your router (preferably through an ethernet cord, but via your WiFi connection is fine too).
2. Open your web browser.
3. In the address bar, type: http://192.168.0.1and click enter.
4. Login should be "admin" then "password

Now the rest of this I'm referring to an older manual, as I can't find the most updated one, but try the following:

1. Look for and click "Basic Setup"
2. Look for "Security Mode" and see what's selected. You want to it to be "WPA/TKIP." If it is not that, that could be the culprit. Switch the security mode to that.
3. Save the settings (it might ask to restart the modem - do that).
4. Go back to Windows, click the start button, and in the search field type "manage wireless" - then click "Manage wireless networks."
5. Find your wireless network and double-click on it.
6. Change the security settings from whatever you had to "WPA" and "TKIP."
7. Save and see how things work.

This is a common issue with smart TVs too. NICs in some of those TVs aren't friendly with networks secured using WPA2 and/or AES, and reverting them to WPA and/or TKIP can solve lots of network connectivity issues.

Let me know how this works out.

192.168.0.1 comes up as a dead link. I don't have an ethernet cable.

Do other devices have the same problem on your home network?

Don't know. My wife and daughter only have cell phones. Mine is the only computer in the house, but it does not seem to effect the xbox.

Ok, the router address was 10.0.0.1. I went thru all the steps. :fingerscrossed:

 

[Tecumseh]

Modem- TG862G/CT

Laptop- Toshiba Portege M780(?)

Thanks.

Give this a shot:

1. Connect to your router (preferably through an ethernet cord, but via your WiFi connection is fine too).
2. Open your web browser.
3. In the address bar, type: http://192.168.0.1and click enter.
4. Login should be "admin" then "password

Now the rest of this I'm referring to an older manual, as I can't find the most updated one, but try the following:

1. Look for and click "Basic Setup"
2. Look for "Security Mode" and see what's selected. You want to it to be "WPA/TKIP." If it is not that, that could be the culprit. Switch the security mode to that.
3. Save the settings (it might ask to restart the modem - do that).
4. Go back to Windows, click the start button, and in the search field type "manage wireless" - then click "Manage wireless networks."
5. Find your wireless network and double-click on it.
6. Change the security settings from whatever you had to "WPA" and "TKIP."
7. Save and see how things work.

This is a common issue with smart TVs too. NICs in some of those TVs aren't friendly with networks secured using WPA2 and/or AES, and reverting them to WPA and/or TKIP can solve lots of network connectivity issues.

Let me know how this works out.

FYI TKIP security is horrible and terribly insecure. In fact in the new wireless standards TKIP is no longer an encryption option, only AES.

I'm ok with that if it resolves my issue.

 

[belljr]

This will sound dumb but please ensure this is not happening. It happened to me.

your router has a built in xfinity hot spot unless you called to turn it off. When I was out I would connect to an xfinity hot spot... when I got home it would auto connect to that

 

[Tecumseh]

So far so good, I think captain_amazing fixed it!

 

[captain_amazing]

Modem- TG862G/CT

Laptop- Toshiba Portege M780(?)

Thanks.Give this a shot:

• Connect to your router (preferably through an ethernet cord, but via your WiFi connection is fine too).
• Open your web browser.
• In the address bar, type: http://192.168.0.1and click enter.
• Login should be "admin" then "password

Now the rest of this I'm referring to an older manual, as I can't find the most updated one, but try the following:

• Look for and click "Basic Setup"
• Look for "Security Mode" and see what's selected. You want to it to be "WPA/TKIP." If it is not that, that could be the culprit. Switch the security mode to that.
• Save the settings (it might ask to restart the modem - do that).
• Go back to Windows, click the start button, and in the search field type "manage wireless" - then click "Manage wireless networks."
• Find your wireless network and double-click on it.
• Change the security settings from whatever you had to "WPA" and "TKIP."
• Save and see how things work.

This is a common issue with smart TVs too. NICs in some of those TVs aren't friendly with networks secured using WPA2 and/or AES, and reverting them to WPA and/or TKIP can solve lots of network connectivity issues. Let me know how this works out.

FYI TKIP security is horrible and terribly insecure. In fact in the new wireless standards TKIP is no longer an encryption option, only AES.

I had actually meant to mention this, but forgot in my reply. For a home network, I figured he wouldn't be too worried, unless he's got state secrets on his computer.

 

[captain_amazing]

So far so good, I think captain_amazing fixed it!

Glad to help GB! Hope it stays working. You may need to "forget" and reconnect to the network from your other devices too, if they stop working.