Tech Support - regarding Outlook Exchange account (1 Viewer)

[Henry Ford]

My phone won't connect to my work email when I use the wireless router at work. It will do so when I access through my home wireless or through my cell's data plan. Is there an easy workaround for this, or at least does anyone know why it's happening? I'm assuming it has something to do with the fact that outlook has local settings on the computers in the office. However, I am a bit of an idiot when it comes to technology.

 

[Hawks64]

My phone won't connect to my work email when I use the wireless router at work. It will do so when I access through my home wireless or through my cell's data plan. Is there an easy workaround for this, or at least does anyone know why it's happening? I'm assuming it has something to do with the fact that outlook has local settings on the computers in the office. However, I am a bit of an idiot when it comes to technology.

My guess is that you are setup to use Exchange Anywhere/Activesync and it's pointed at your Outlook Web Access server or another server that sits outside of your internal network. When you're on the internal network the firewall isn't allowing internal traffic to hit this server and then come back into the network. I would talk to your IT dept as these types of configuration are often times a bit complex in how traffic is routed and permitted.

 

[Henry Ford]

My phone won't connect to my work email when I use the wireless router at work. It will do so when I access through my home wireless or through my cell's data plan. Is there an easy workaround for this, or at least does anyone know why it's happening? I'm assuming it has something to do with the fact that outlook has local settings on the computers in the office. However, I am a bit of an idiot when it comes to technology.

My guess is that you are setup to use Exchange Anywhere/Activesync and it's pointed at your Outlook Web Access server or another server that sits outside of your internal network. When you're on the internal network the firewall isn't allowing internal traffic to hit this server and then come back into the network. I would talk to your IT dept as these types of configuration are often times a bit complex in how traffic is routed and permitted.

Thanks. Was hoping it was something slightly easier than that.

 

[Keerock]

My phone won't connect to my work email when I use the wireless router at work. It will do so when I access through my home wireless or through my cell's data plan. Is there an easy workaround for this, or at least does anyone know why it's happening? I'm assuming it has something to do with the fact that outlook has local settings on the computers in the office. However, I am a bit of an idiot when it comes to technology.

My guess is that you are setup to use Exchange Anywhere/Activesync and it's pointed at your Outlook Web Access server or another server that sits outside of your internal network. When you're on the internal network the firewall isn't allowing internal traffic to hit this server and then come back into the network. I would talk to your IT dept as these types of configuration are often times a bit complex in how traffic is routed and permitted.

Thanks. Was hoping it was something slightly easier than that.

That IS easy. Just means the EXTERNAL address you have set up to access exchange isn't available INTERNALLY. IT should be able to fix this by re-routing the address to the INTERNAL one when you are INTERNAL.

 

[Henry Ford]

My phone won't connect to my work email when I use the wireless router at work. It will do so when I access through my home wireless or through my cell's data plan. Is there an easy workaround for this, or at least does anyone know why it's happening? I'm assuming it has something to do with the fact that outlook has local settings on the computers in the office. However, I am a bit of an idiot when it comes to technology.

My guess is that you are setup to use Exchange Anywhere/Activesync and it's pointed at your Outlook Web Access server or another server that sits outside of your internal network. When you're on the internal network the firewall isn't allowing internal traffic to hit this server and then come back into the network. I would talk to your IT dept as these types of configuration are often times a bit complex in how traffic is routed and permitted.

Thanks. Was hoping it was something slightly easier than that.

That IS easy. Just means the EXTERNAL address you have set up to access exchange isn't available INTERNALLY. IT should be able to fix this by re-routing the address to the INTERNAL one when you are INTERNAL.

I recognize all of those words.

In our case, "IT" is an outside firm of overpriced folks that the powers that be don't want to pay to do anything. Just hoping I could deal with this to stop using my data plan (and let the rest of the staff stop using data plans) while at work.