Officer Pete Malloy
Footballguy
Ham: How long did you work a s pizza delivery guy?
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Westport, MA Car Dealership Messes With Pizza Delivery Guy, Feels Inte (1 Viewer)
- Thread starter chet
- Start date
The General
Footballguy
This is pretty much like putting some change in a guy's cup at the bus stop, except this guy is on the Internet and getting national coverage.fantasycurse42 said:
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Guest
Guest
Some. There was a major lawsuit against Dominos in the 80s, because of a fatal accident that was blamed on a driver speeding to make the 30 minutes or less guarantee. To guard against liability, most chains will likely formally train and document that they told the drivers not to exceed posted speed limits - as policy. It would take an extra ten minutes tops to train a group of drivers on a policy of counting any cash, identifying any gap between the bill and received amount and formally confirming a tip. That practice would eliminate outlier events where the customer is to blame (like here) by absorbing the responsibility for clarity. I don't understand why that's so controversial a concept. I also don't get why I can't hold the opinion that a process could improve things without also acknowledging the fault and inappropriateness of the dealership.
According to an earlier post, someone from the dealership claimed that they'd sold cars as a result of this. I'd go for unlawful use of likeness in advertising and claim he's entitled to some of the profit they made.
Willie Neslon
Footballguy
Because it doesn't improve things. You're cutting off your nose to spite your face. You are over complicating a simple event because of a very rare group of idiots. You'd be adding time to the process for no reason. 99.9999% of the time your policy would be unnecessary, awkward and downright silly and only adding valuable time to a delivery persons door duties when food is sitting around getting cold. This driver did everything you're proposing without making some sort of formal declaration. These people were such a-holes that they insisted the driver return to the store after the fact for a few dollars. These people were so stupid that they put the whole thing online for the world to see all by themselves. This incident does not dictate a change in policy. It deserves a shake of the head, a deep exhale and the realization that there are some people out there who are just dipsh-ts.
Courtjester
The Town Drunk
This dealership deserves everything coming their way. If the driver took the money and just ran out, that is one thing, but he went over the bill with them, got the money and then left.
And it would be different if they handed him three 20s or even two twenties and a ten, then there would be a grey area that may require someone to ask about a tip. However, the fact they paid more than the bill with the first five, makes it clear any remainder was a tip.
I delivered food before and it is hard work. Especially hard on your car. I fell one night on a sidewalk that the homeowner didn't clear of snow and broke my hand. I delivered for a higher end delivery place--we would go get food from local steak houses, Chillis, On the Border, etc, so I would routinely bring up $50-75.00 worth of food and most people would leave nice tips. It was not uncommon to make $60-$80--but then there would be those nights you made $25.00 and barely covered your gas, so I feel for this guy.
And it would be different if they handed him three 20s or even two twenties and a ten, then there would be a grey area that may require someone to ask about a tip. However, the fact they paid more than the bill with the first five, makes it clear any remainder was a tip.
I delivered food before and it is hard work. Especially hard on your car. I fell one night on a sidewalk that the homeowner didn't clear of snow and broke my hand. I delivered for a higher end delivery place--we would go get food from local steak houses, Chillis, On the Border, etc, so I would routinely bring up $50-75.00 worth of food and most people would leave nice tips. It was not uncommon to make $60-$80--but then there would be those nights you made $25.00 and barely covered your gas, so I feel for this guy.
Smack Tripper
Footballguy
This does not appear to be a chain driver, its a local mom and pop. So yes, I would assume there is some degree of training there to your point. What percentage of delivery is done by Dominos/Papa Johns I couldn't speculate. I would GUESSTIMATE its 50/50 chain/mom and pop, and I would further speculate mom and pops have a lot less of the ingrained structure you're seeking. Because the fundamental nature of this job is, its not a career and there is high turnover. Who wants to invest the time in this process. I know for a fact with dominos if you aspire to owning a franchise, you have to do defacto apprenticeship as a driver so you might see an uptick in quality.
I think the apprehension you're dealing with is rooted in your fundamental disconnect in having seemingly the slightest clue about this job. You came to this discussion somehow thinking a driver or a biker or a delivery guy on foot can make a delivery every six minutes. I don't even see how that would be possible. I'm guessing you also haven't either been or interacted with drivers. I have and in my annectdotal experience, the number one reason guys deliver pizza is because is a really great job to smoke weed at while no one is gonna hassle you. So these are the types of guys you're dealing with who do this. By and large, perhaps my sample size is skewed.
Further, there is a social contract of these interactions. Most people don't assume or expect a delivery guy to have some till of money... and hell I have have even had drivers run the gimmick of "i don't have that amount of change" on me, to which I've chalked up to being a tax of convenience and awareness to either have change before I order. But I can acknowledge that would be wrong and that sort of disparity might only work within a range of 5 or 10 bucks.
But at the end of the day Hambino, you seem unaware of this job and what kind of worker base you are able to get for the money we are talking about. Being a delivery guy sucks but if you have a car its a way to make a few bucks on the side or between jobs, its not really something people make a life of. Thats why you are getting pushback
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Michael Brown
Footballguy
Let's see how this math holds up (SPOILER: it doesn't)...
10 tips per hour at $3-$4 per tip = call it $35/hour
35/hr x 40 hrs/week = $1400/week
$1400/week x 48 weeks/yr (since it's such a lucrative gig you would take off for a month to go to Fiji) = $67,200. And since it's all cash, no taxes. Wow, I worked as a pizza delivery guy for four years, but never realized I was making the equivalent of a 6-figure income back then.
10 tips per hour at $3-$4 per tip = call it $35/hour
35/hr x 40 hrs/week = $1400/week
$1400/week x 48 weeks/yr (since it's such a lucrative gig you would take off for a month to go to Fiji) = $67,200. And since it's all cash, no taxes. Wow, I worked as a pizza delivery guy for four years, but never realized I was making the equivalent of a 6-figure income back then.
bigbottom
Footballguy
At the risk of catching hell, I'll play devil's advocate with respect to the bolded. Just because they gave him two 20s and two 5s doesn't in and of itself make it clear that "any remainder" was a tip. If the bill was $42 and change, and they intended to tip him $4, it would make perfect sense to give him two 20s and two 5s and expect a few singles back. Of course, the onus is on the person paying to ask for a few bucks back, so I have no problem with the delivery guy's actions. At all. That being said, were I in the delivery guy's position, I probably would have confirmed that they didn't need anything back.
the moops
Footballguy
If you read that yelp review and thought that was real then you...
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Guest
Guest
Really all I'm saying. Whether it's a policy or common sense... I've ordered delivery enough (hundreds of times) to have a perspective, and most drivers behave according to what I suggested. Granted, it's been awhile since I paid cash, but I used to. I recall the awkward gesture that drivers would make as they separated anything paid above the total and postured as if they were going to hand it back, before you tell them what if anything you want. I never once remember a driver pocketing the wad, turning heel and walking to the car. Granted, I was usually managing the process, but I recall working in an office where the payment process was less than organized, and it requires a bit more help and patience from the driver. This seems like a situation that would have benefited from a simple confirmation of the desired tip amount.I'm not blaming the driver, mind you. Just saying there are things he could have done better.
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Officer Pete Malloy
Footballguy
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Guest
Guest
fruity pebbles
Footballguy
wanna kick that chick right in the junk.
Mr. Pickles
Footballguy
You give extra, you immediately clarify you want some back.
fantasycurse42
Footballguy Jr.
I usually tip my pizza guy 50-75%. If he doesn't receive that much bc it has been a slow week for me, I'll start a crowd sourcing campaign to raise him at least $100k.
AhrnCityPahnder
Yinz-o-riffic
Officer Pete Malloy
Footballguy
Mister CIA
Footballguy
parasaurolophus
Footballguy
These dealership people are complete morons. They thought this was a funny joke. It wasn't. If this was a legit situation where they gave him two 20's and 2 fives because they wanted to leave him a 5 dollar tip and then get the 2.xx in change and the guy really did just take off, I would support the guy having to come back. Based on their behavior though we can rule that out. These people just suck.
Guaranteed this delivery driver will always ask "do you need change" going forward.
Ham is correct here though that no matter what amount they give him he should make sure everything is crystal clear.
Guaranteed this delivery driver will always ask "do you need change" going forward.
Ham is correct here though that no matter what amount they give him he should make sure everything is crystal clear.
Johnny Rock
Footballguy
So the owner apologized and the Green Hat lady said he had just come back a few days ago. I might've given the owner the benefit of the doubt and said maybe he has a bunch of idiots working for him but him and his son are good people.
But Green Hat lady says on the radio that the owner told her she's fired but she's not really fired; she can come back next week after this blows over.
Not to mention the ignorant Finance Manager on the radio too. Leadership starts at the top and it appears the Owner is as dumb as his employees.
But Green Hat lady says on the radio that the owner told her she's fired but she's not really fired; she can come back next week after this blows over.
Not to mention the ignorant Finance Manager on the radio too. Leadership starts at the top and it appears the Owner is as dumb as his employees.
fruity pebbles
Footballguy
Just need to look at the reviews before this happened. Place was the bottom of the barrel of used car lots. Doesn't surprise me these are the people working there.
avoiding injuries
Footballguy
You know who else comes out looking bad in all of this? The lady dj from fun107 who participated in the interviews. What an annoying twit. I disliked her more than green hat and almost as much as finance guy.
