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Can you negotiate with DirecTV?

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12 hours ago, cheese said:

Anyone try to redeem the gift card yet? It says I have no rewards right now, but I do recall a ridiculous lag in the past. 

They ended up sending me a gift card for the balance they owed me from last year's deal where I was paid to have their service ($139). That came in the mail a few days ago.  For this year's gift card - was promised $300 and it showed up in the rewards center as $200.  I have "claimed" that reward, and it is in the process of waiting for validation - I think perhaps to make sure you have the service active for 30 days or something.  Had to call & get the other $100 as a one time credit - which the did honor.

Edit: for the gift card they send you a specific email with a link that you need to follow to "claim your reward". 

Edited by dancingbones

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Been a few weeks since my service was shut off (sub since about 2001). Zero effort made to keep me (free showtime for 3 months - uh?). I shipped them back their equipment and they never once called asking what it would take to stay (same promo as last year is what I wanted).

They even made it a bigger hassle, as if their plan was to make things more difficult by asking me to ship all the equipment within 10 days.

Last year when I shut off the service they told me to recycle the equipment at Best Buy. Interesting strategy - equipment is worthless in 2018, but in 2019 they want me climbing behind all the TVs and unplugging everything and boxing it up and shipping it back promptly (was warned I would be charged for equipment if not received within 10 days).

I think their plan might have been "let's make it a hassle and take up his time by insisting on the equipment. Customer will probably just stay a sub to avoid the time consuming act of getting all the equipment together and taking it to a UPS store."

Glad I don't have to call and do this song and dance every August anymore.

OTA antenna and Sling with Redzone channel for next 3.5 months will be just fine I believe. DirecTV took a real nose dive this year, didn't any executive at AT&T/DTV think of 'it's easier to retain a current customer than gain a new one'?

Been a good run DirecTV, thanks for nearly 2 decades of Sunday Ticket.

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Made the call to disconnect about 10 days ago.  Nothing.

Disconnected yesterday am.  Nothing, except disconnect notice.

Can't log in to Directv.  I don't think I'm even in the system anymore. 

I'll call the winback number in a little bit, but like the post above, it doesn't seem like they want me back. 

I don't want to lose service, but I'm starting to think that maybe I can live without it.  I only use Directv to watch sports, and predominantly NFL.  As a Jets fan, do I really need to watch football?  Obviously, that's a rhetorical question.

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Just got the email with directions to send back equipment before 10/9. My disconnect date is 9/18.

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Seems like this is their plan now to just cut bait. Maybe it's to help with next year's Sunday Ticket negotiations with the NFL showing that they have a declining subscription base and that the blazzion dollars the NFL wants for rights isn't justified. 

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My saga continues. Accepted the winback offer yesterday and got an e-mail confirming the extra $150 credit on my account however my DTV boxes are all jacked up and I can't log into my online account or use my account number to claim my $200 GC. I called my contact at the Office of President of AT&T and she was pretty frustrated with them. Said she'd have the "online team" call me about the account and the "winback team" contact me about the GC. How many damn teams do they have?

Anyways, got a call this AM from the "online team". Rep was very knowledgeable and seemed interested in helping. Said she couldn't get into my account either but it did show as active so she'd have to send a ticket because there may be "some things going on behind the scenes" and said she'd follow-up with me early next week. Got a call from an all 0's phone number which I recognized as winback but no voicemail left. They then sent me an e-mail confirming my free movie channels for three months. Don't know if DTV works because I'm at work. I sat on hold for God knows how long last night waiting for tech support only to be told by a clearly offshore rep that needed to give the the phone number for the correct department for my concern and I'd have to call them. I was in the middle of fixing my garbage disposal so didn't have time for him. 😳

So basically I agreed to their deal but nothing is resolved. Such is life when dealing with DTV. Will post more updates as I get them.

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Based on these stories, and other reasons, I'll be cancelling my DirecTV later this year.  If they want you to box up the equipment, what about the dish on the roof?  No way I'm climbing up there to take it down, but no way do I leave it up permanently either.

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51 minutes ago, Bull Dozier said:

Based on these stories, and other reasons, I'll be cancelling my DirecTV later this year.  If they want you to box up the equipment, what about the dish on the roof?  No way I'm climbing up there to take it down, but no way do I leave it up permanently either.

They just want the receiver - you're on your own for the dish.

I had one of their installers out to hook my dish back up after I had my roof replaced (had the roofers put it back in the same place but it wasn't aligned correctly). Their installer wouldn't even touch the dish. Said new OSHA rules that they couldn't leave their ladder.  I ended up crawling out on the steep peak of my 3 story home and disconnected the old dish while the guy was in his truck listening to his supervisor tell him he couldn't do it. 

He also wouldn't install a dish in a different location without a work order to do so (had to have a different guy come back the next day).

Bottom line - you'll have to figure out how to get rid of the dish yourself.  My brand new roof now has an unused DTV bracket right up at the peak.  :cry:

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2 hours ago, Bull Dozier said:

Based on these stories, and other reasons, I'll be cancelling my DirecTV later this year.  If they want you to box up the equipment, what about the dish on the roof?  No way I'm climbing up there to take it down, but no way do I leave it up permanently either.

 

1 hour ago, dancingbones said:

They just want the receiver - you're on your own for the dish.

I had one of their installers out to hook my dish back up after I had my roof replaced (had the roofers put it back in the same place but it wasn't aligned correctly). Their installer wouldn't even touch the dish. Said new OSHA rules that they couldn't leave their ladder.  I ended up crawling out on the steep peak of my 3 story home and disconnected the old dish while the guy was in his truck listening to his supervisor tell him he couldn't do it. 

He also wouldn't install a dish in a different location without a work order to do so (had to have a different guy come back the next day).

Bottom line - you'll have to figure out how to get rid of the dish yourself.  My brand new roof now has an unused DTV bracket right up at the peak.  :cry:

I'm going to have a controlled burn around my dish and get rid of it that way. 

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Well I'm almost back up and running but it's no thanks to DTV. My Office of President contact has been great and keeps pinging the right people and was pretty pissed at them for continually not fixing my issues. However, I got frustrated and tired of waiting so I called myself.

Issue #1 - Satellite not working

Spent over an hour on the phone with tech support last night and went through the entire dish setup from scratch. The rep I talked to was phenomenal even for being an offshore one. She was patient, stayed with me and basically said she wasn't leaving the phone until my TV was back up. She's a rare bird in the AT&T woods. After many attempts, we finally got it working. I have all movie channels as promised and all channels included in Choice. Cross that one off however I wonder if I hadn't called if that would've ever happened. This rep also confirmed for me that I have Sunday Ticket at no cost which was another thing I was wary of to make sure they actually did that.

Issue #2 - Online account

My online account kept saying my e-mail address wasn't recognized. I got a call from the 'online team' yesterday who looked into it for about a minute then said she had to escalate it because there were "probably some things on the back end" so she needed to talk with the 'back end team'. Again, how many (*$#ing teams do they have? She said she'd probably know something by next Tuesday. I told my OoP rep that was not acceptable and she agreed and very frustrated, said she'd ping them again. I also said I'm traveling all next week so this is problematic because if I can't log in online, I can't watch Sunday Ticket remotely which just won't work.

This morning, I got tired of waiting and called myself to regular CS and said "online account access" at the main menu. Got another offshore rep who was also very good and said she would make sure I could access my account ASAP. She went through a few steps and reset my account, sent me a temporary password and stayed on the line until I could log in completely. 2/2 now on service calls - this is new territory for me w/ them. Cross this one off.

Issue #3 - $200 GC

Still can't redeem my GC at their rewards center so I called my OoP contact and told her Issues #1 and 2 are done and finished so the only thing left is the GC. I said unlike last year where I just gave up on waiting for it, I am not letting it go this year and will keep following-up until they send it to me. I've learned with DTV that you unfortunately have to be a PITA to get things done. Not mean, yell or swear, just bother them constantly. It's a chore, but it works. Waiting for a call back from OoP contact but don't expect one now because she's in CA so it's very early morning.

Issue #4 - Billing

My account has some crazy credits and additions/subtractions which I think add up to the amounts we discussed but probably need to call back one more time to confirm because I should have a credit of $150 they promised me plus an additional $42.72 which was for the erroneous deduction of Sunday Ticket last month.

Like I said, it is a chore dealing with them and you have to stay on top of their stuff, but it does work out for you as a consumer in the end. I still believe they count on people just giving up and either paying the price that's on their account to avoid the hassle or just cancelling and not bothering them.

On a side note, I got an e-mail from the BBB and they said that AT&T marked my BBB complaint as closed and resolved. I unfortunately had to tell them no, that is not the case and reopened it because of the above. I told my OoP rep that once all four of these are resolved, then I will tell the BBB that AT&T resolved my concern and we can close the book on this once and for all. Until August 2020 of course.

Edited by ACG2x

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Packing up all my equipment and sending it back today. Feels good.

Will also be glad when the ST contract runs out for these clowns.

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22 hours ago, cap'n grunge said:

Just got the email with directions to send back equipment before 10/9. My disconnect date is 9/18.

Mine is 9/17 and I haven't gotten anything.

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On 9/3/2019 at 1:00 PM, JFS171 said:

Just set my cancellation for the end of my billing cycle on 9/25. In years past, they’ve totally screwed this up and disconnected my account far earlier than I told them. We’ll see if they get that right this year.

I’ll give this a day or two and then call the numbers to see what they’ve got to offer. Fully intend to stay with them, but I’ll play their game for the discounts. They paid me to watch TV in 2019 when it was all said and done. 

Ended up pushing up my cancellation to 9/4 due to their inability to solve a credit issue with getting charged the first installment of Sunday Ticket when I had already cancelled it. 

Called the 410 number this morning. Said I got an email (I didn’t).

Their initial offer:

Choice, 3 months of movie channels, Sunday Ticket Max, $200 gift card — $78 + Tax.  I only have 1 TV.  They said they could send me a 4K box but it would trigger a 2-year contract, which I don’t care about since I’d cancel next year anyway.

I politely declined. Last year I had HBO + Sports Pack and it unlocked additional discounts. This year they offered movie channels for 3 months, not a full year, and tried to raise my bill about $35 a month.

I anchored to the $49.99 per month of YouTube TV and told him he had to do better.

We’ll see where it goes from here.  I’ll call the other number this afternoon. 

Edited by JFS171

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I was disconnected on 8/31, received my last statement on 9/4, and it said I would be receiving an email or postal email with equipment return instructions within 2-4 days.  Haven't gotten anything. 

When I last talked to them, they said to return the equipment by 9/10 to avoid being charged.  So do I wait for the email, or take everything back to the UPS Store today to make sure I don't get hit with a charge for not returning the equipment, even though I never actually received the email they said I would?

 

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Radio silence so far. Called around noon on Wednesday to set up cancellation. Think I've waited long enough to call? Which winback number seems best? Apparently I have an ATT account now if that matters which I guess it does.

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Called 855-267-4160 and spoke to Stacey Sumner. Sounded like a call center. Said I received a winback email to call this number.

My current service after discounts fall off:

Xtra 101.99

Regional sports fee 1.80

HBO 17.99

3 TVs equipment 36.00

Total 157.58 plus tax

Offered me $60/mo for 12 months.

Asked if I wanted to keep HBO. Said yes. Asked her if any offers for free movies channels. None.

Asked about Sunday Ticket Max. Gave to me for free.

Asked about gift cards. Yes I qualify for $200 gift card.

Bill is $97.78 a month.

Asked if there were any more discounts I could get to bring price down. She said no. Also said I called at right time because $60 discounts were even going to go away soon.

I think others probably got a little better deal with free movie channels but I'll take it. Was a quick and easy 10 minute call. I did have to ask for things though whereas in the past they just offered everything.

Last year I got an unbelievable deal of $155 credits a month for 12 months. I did have to pay full price for Sunday Ticket though. I havent had a bill since like February. 

Now to watch and make sure they follow through. Oh yeah no contract. Maybe I'll call back in a few months and ask if their are any other discounts or free movie channels. I bet if I waited until actual disconnect I could have squeezed a little more but it's done.

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Just got the generic email saying to watch my mail for instructions on how to redeem gift card.

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Just did the math and I guess I didn't do that far off what I did last year.

Last year they just gave me a flat $60+$95=$155 month credit or $1860 for the year. No other discounts or gift cards and I had to pay the $400 for the ticket. Net discount of $1460.

This year free ticket $400, $60*12=$720 discounts, and $200 gift card. Net discount of $1320.

So $140 less, or $11.67 per month. Not too bad.

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On 9/5/2019 at 9:16 AM, dancingbones said:

They ended up sending me a gift card for the balance they owed me from last year's deal where I was paid to have their service ($139). That came in the mail a few days ago.  For this year's gift card - was promised $300 and it showed up in the rewards center as $200.  I have "claimed" that reward, and it is in the process of waiting for validation - I think perhaps to make sure you have the service active for 30 days or something.  Had to call & get the other $100 as a one time credit - which the did honor.

Edit: for the gift card they send you a specific email with a link that you need to follow to "claim your reward". 

How long did it take to get the email?

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Finally I think my saga has come to an end. Got a call from the winback team who confirmed all my discounts, credits, etc. Able to watch DTV and log into my account including ST app. Guy at winback said they'd been having some issues with the gift cards so he could do one of two things:

1) - Escalate it to his supervisor and they'd 'work on it' but he didn't have an ETA or know when it would be done/issued

2) - Issue me an equivalent $200 additional credit on my DTV account and be done with it now

Since the money spends the same to me and I'm in a one year contract anyway, I opted for #2. Don't want to fool around anymore with DTV and the rewards. I think - please oh please - that it's finally done. Final package I got was:

- Choice for $40 off/mo.

- Free ST Max

- Free movie channels for 3 mo.

- $150 one-time credit to offset price above so actually more like Choice for $52.50 off/mo.

- $200 equivalent credit to offset gift card

- One year commitment

Thankfully, I am now all set up, logged into ST app and ready for this weekend. Now we wait until next August and do it all over again. As my wife tells me, enjoy DTV and ST - you've definitely earned it. 😒

For those still working the system, best of luck. Just remember, look at the offers others have gotten and compare them to what you're seeing. You have all the power as the consumer to just keep saying no, escalate further, etc. It's an ugly game and is time consuming but it's their game and it works.

Edited by ACG2x

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6 hours ago, rail said:

Packing up all my equipment and sending it back today. Feels good.

Will also be glad when the ST contract runs out for these clowns.

I’ve been waiting close to 20 years

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1 hour ago, apalmer said:

How long did it take to get the email?

Got my giftcard email in less than an hour after calling. It looks like you need to wait for a letter in the mail to claim though?

Edited by cap'n grunge

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6 hours ago, JFS171 said:

Ended up pushing up my cancellation to 9/4 due to their inability to solve a credit issue with getting charged the first installment of Sunday Ticket when I had already cancelled it. 

Called the 410 number this morning. Said I got an email (I didn’t).

Their initial offer:

Choice, 3 months of movie channels, Sunday Ticket Max, $200 gift card — $78 + Tax.  I only have 1 TV.  They said they could send me a 4K box but it would trigger a 2-year contract, which I don’t care about since I’d cancel next year anyway.

I politely declined. Last year I had HBO + Sports Pack and it unlocked additional discounts. This year they offered movie channels for 3 months, not a full year, and tried to raise my bill about $35 a month.

I anchored to the $49.99 per month of YouTube TV and told him he had to do better.

We’ll see where it goes from here.  I’ll call the other number this afternoon. 

Called all the numbers this afternoon and talked to a bunch of different people. Best offer I can get is that $78 that drops to $73 with autopay for Choice. I’d get Sunday Ticket Max, Movie channels for 3 months, $200 GC, and the last agent told me she’d send a technician at no charge to replace my current Genie box with a 4K box, and that it would not increase my $73 monthly charge. I asked her to note all of that in my account, including the 4K box and technician at no charge. They say new equipment results in a 24-month contract, but it doesn’t matter cause I’ll cancel again next year. 

I’m going to call the 410 number again tomorrow and see if I can get 12 months of HBO again. This isn’t nearly as good as last year. Not even close. 

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I think some of you are making this way too hard.   This is my third year of playing the game.  

I call the customer service number on my bill. Choose the option for cancelling.   Tell them wife wants to cut bill and wants me to stream.  I dont even ask or listen to any offers.  Just set the cancel date.  

First two years I got a call from a san Antonio number next day.  This year I got win back email the next day.  

I then call back and get a good deal.  Takes very little time with no major hassle.  

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32 minutes ago, Getzlaf15 said:

I think some of you are making this way too hard.   This is my third year of playing the game.  

I call the customer service number on my bill. Choose the option for cancelling.   Tell them wife wants to cut bill and wants me to stream.  I dont even ask or listen to any offers.  Just set the cancel date.  

First two years I got a call from a san Antonio number next day.  This year I got win back email the next day.  

I then call back and get a good deal.  Takes very little time with no major hassle.  

I've had both good luck and bad. Problem is their customer service experience is highly decentralized and not at all uniform in how they deal with their customers. There appears to be a lack of training as you get different stories from different reps. ATT adding themselves to the mix does not help as now there appears to be a transition period with two sets of each department and they are still separated into loyalty, winback, technical, billing, etc etc. That's the thing that frustrates me the most...no consistency. That and lack of follow through randomly.

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10 hours ago, ACG2x said:

My Office of President contact has been great

How did you get in contact with your OoP?

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1 hour ago, Getzlaf15 said:

I think some of you are making this way too hard.   This is my third year of playing the game.  

I call the customer service number on my bill. Choose the option for cancelling.   Tell them wife wants to cut bill and wants me to stream.  I dont even ask or listen to any offers.  Just set the cancel date.  

First two years I got a call from a san Antonio number next day.  This year I got win back email the next day.  

I then call back and get a good deal.  Takes very little time with no major hassle.  

Did the same thing as you said. Called, said cancel, set a date. Never got an email or a call. Called before disconnect date (Called several #'s including "Winback" Number. Stated I got the proverbial "Winback" email/phone call. No credits/incentives available. Called several #'s including "Winback" number, stated I got the proverbial "Winback email/phone call a couple days after disconnect. No incentives/credits available. 

For some reason, it's seemingly hit or miss. Or in my case a total whiff with a whole lotta hassle.

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8 hours ago, apalmer said:

How long did it take to get the email?

Mine was there right away - same night I spoke with the winback rep.

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8 hours ago, dancingbones said:

Mine was there right away - same night I spoke with the winback rep.

Never got one. Contacted customer support and was told my card was mailed on 9/3. We'll see.

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Called back this morning to very likely accept the offer I was presented last night. I was told there were no notes in the system of that offer, presented a more expensive offer, AND told that I’m just now completing year 1 of a two year contract and will be charged an early termination fee if I proceed with my cancellation. 

I’m under no such contract. They owe ME over $300. I filed a complaint with the BBB and contacted the Office of the President per the post on the previous page.

We’ll see what happens next. 

Edited by JFS171

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Wow, just "cancelled" my directv service and it will expire next month.  They didn't even send me to retentions or anything.   He could not have given a crap less.  Didn't even offer anything.  

Guess I'll just wait a day or two before calling winback number?  Never gotten this far. 😁  Usually, they give me enough of a discount at retentions.

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Disconnected last Wednesday, no win back email, just got the box to send back the equipment with a note to call before sending the equipment back.  I called the number in the box and they offered me about $30 off my bill and free movie channels for 3 months.  That wasn't going to do it.

Called the win back number last night after a busy weekend.  Probably not the best time to call as I got an overseas call center, but I didn't want to deal with it today.  After about 45 minutes of round and round, this is what I got for a 1 year commitment:

Choice for $80/month

ST Max

3 months HBO and movie channels

$300 gift card (arrives within 6 weeks - there's a good chance the wife throws it away with the junk mail)

It's basically the new subscriber deal.  Good enough to keep me around for another year, but this could be the last time I go through this.  It's a soul-crushing process that rivals dealing with airline cancellations.  Life is too short and precious to go through this torment year after year.

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So irate with these people. I called in April to add HBO back on for Thrones and asked if there were any discounts. Added HBO with $7/month off HBO for 6 months. He asked if there was anything else. I mentioned I got the ST Max last year for free, and would love to have it. He said he'd check all offers and then came back and said he had it. He added it. It almost seemed too good to be true and too easy, so I said to him 3 times on the call, you are sure, the Sunday Ticket Max for free for 2019 season, no contract. And he confirmed. Sunday rolls around, I'm traveling  work. I fire up the laptop at 12:45, login and it is only giving me options to sign up. I call and they say that I do not have it and they can't find any notes on the call. I went back and forth with them and they are not budging. So frustrating. If anyone has been through something similar and has recommendations, I'm all ears.

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On 9/5/2019 at 9:16 AM, dancingbones said:

They ended up sending me a gift card for the balance they owed me from last year's deal where I was paid to have their service ($139). That came in the mail a few days ago.  For this year's gift card - was promised $300 and it showed up in the rewards center as $200.  I have "claimed" that reward, and it is in the process of waiting for validation - I think perhaps to make sure you have the service active for 30 days or something.  Had to call & get the other $100 as a one time credit - which the did honor.

Edit: for the gift card they send you a specific email with a link that you need to follow to "claim your reward". 

How long did it take to get the gift card for your credit balance?

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I did end up dropping direc tv due to all their nonsense. Had been a customer for 15 plus years. I'm experimenting with an IPTV service. So far so good. They had every NFL games on yesterday. I could just choose their Sunday Ticket section or just select the network & city where a game was on and tune in there. All the games were also available in HD via streams including your choice of RedZone channel broadcast. The streams worked flawlessly.

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43 minutes ago, southeastjerome said:

So irate with these people. I called in April to add HBO back on for Thrones and asked if there were any discounts. Added HBO with $7/month off HBO for 6 months. He asked if there was anything else. I mentioned I got the ST Max last year for free, and would love to have it. He said he'd check all offers and then came back and said he had it. He added it. It almost seemed too good to be true and too easy, so I said to him 3 times on the call, you are sure, the Sunday Ticket Max for free for 2019 season, no contract. And he confirmed. Sunday rolls around, I'm traveling  work. I fire up the laptop at 12:45, login and it is only giving me options to sign up. I call and they say that I do not have it and they can't find any notes on the call. I went back and forth with them and they are not budging. So frustrating. If anyone has been through something similar and has recommendations, I'm all ears.

This is a very familiar tune. Your only hope is to file a complaint with the BBB. My suggestion would be to get and IPTV service and familiarize yourself with NFL streams. Much less hassle and you'll have some xtra $$$ in your pocket. Also get a VPN. Cumcast (yes I spelled it like that intentionally) tried to block my IPTV service. Just fired up my VPN to get around all their nonsense.

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52 minutes ago, FuSchnickens said:

This is a very familiar tune. Your only hope is to file a complaint with the BBB. My suggestion would be to get and IPTV service and familiarize yourself with NFL streams. Much less hassle and you'll have some xtra $$$ in your pocket. Also get a VPN. Cumcast (yes I spelled it like that intentionally) tried to block my IPTV service. Just fired up my VPN to get around all their nonsense.

I wish I knew how to do any of this.  #TechnologicalLoser. 

 

Is there a simple explanation on the web?  I have no idea about setting up a VPN or IPTV.  And this is all done from your computer to your TV?

 

I have Roku if that helps.  (I know I know.  I should probably take this to the Cutting the Cord thread.)

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1 hour ago, FuSchnickens said:

This is a very familiar tune. Your only hope is to file a complaint with the BBB. My suggestion would be to get and IPTV service and familiarize yourself with NFL streams. Much less hassle and you'll have some xtra $$$ in your pocket. Also get a VPN. Cumcast (yes I spelled it like that intentionally) tried to block my IPTV service. Just fired up my VPN to get around all their nonsense.

 

2 hours ago, southeastjerome said:

So irate with these people. I called in April to add HBO back on for Thrones and asked if there were any discounts. Added HBO with $7/month off HBO for 6 months. He asked if there was anything else. I mentioned I got the ST Max last year for free, and would love to have it. He said he'd check all offers and then came back and said he had it. He added it. It almost seemed too good to be true and too easy, so I said to him 3 times on the call, you are sure, the Sunday Ticket Max for free for 2019 season, no contract. And he confirmed. Sunday rolls around, I'm traveling  work. I fire up the laptop at 12:45, login and it is only giving me options to sign up. I call and they say that I do not have it and they can't find any notes on the call. I went back and forth with them and they are not budging. So frustrating. If anyone has been through something similar and has recommendations, I'm all ears.

I cancelled and then called back one hour later and got to loyalty. Man, it really does depend on who you get with loyalty in terms of who can help and who can't. Within the first 20 seconds of the call, I think you have a good idea whether this person can really help or is new and just reading the script. The person I got seemed helpful, but he said since my account was set for disconnection, he couldn't help, but the "VIP" team could. He gave me the number 855-407-3978 in case we got disconnected and then transferred me. Explained my story, she said that since I have a legacy plan that I was grandfathered into, if I moved to a new plan (same cost, losing 3 channels that I never heard of), she could include Sunday ticket max with a 1 year contract. Probably the worst deal I have gotten with them ever and had to work harder for it, but still got ST Max at no charge.

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2 hours ago, SteelCurtain said:

I wish I knew how to do any of this.  #TechnologicalLoser. 

 

Is there a simple explanation on the web?  I have no idea about setting up a VPN or IPTV.  And this is all done from your computer to your TV?

 

I have Roku if that helps.  (I know I know.  I should probably take this to the Cutting the Cord thread.)

It's not difficult at all. IPTV will run on a tablet of phone. There are IPTV clients in the Apple & Google Play stores. I use IPTV Smarters Player on my Win10 HTPC I have hooked up to my pig screen and the GSE IPTV client on my phone & iPad. It's all rather quite simple. Once u sign up for an Iptv service they will send u a password & link to access the service. I'ts really just a playlist called an M3U. Here's a little link on it. I pay 10 a month and get thousands of channels including all sports you can possibly imagine. It is possible to get it on a Roku. You can literally be up and running in 30 mins or less. Trust me you won't regret it. I use Torguard as my VPN and it works on Windows, Android & IOS.

IPTV Tutorial

https://www.youtube.com/watch?v=lA6yMApiGWU

IPTV Service I use

https://kingofstreams.us/

IPTV on Roku

https://www.youtube.com/watch?v=i1cGBcqGmFM

VPN for Roku

https://cooltechzone.com/roku-vpn

And as far as NFL streams the combination of Google & NFL Streams Reddit is your best friend.

 

Edited by FuSchnickens

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I figured that I would post my deal in case it helps others to have info to use in their negotiations. Note that in your negotiations you have to ASK for everything that you want to try to get. You will not be offered a gift card or any other extras if you do not ask for it. Worse they can say is no to anything that you ask for.

To begin with I got a slightly worse deal this year than what I got last year but not in terms of dollars. What is worse is that last year I got HBO free for 12 months and Cinemax free for 6 months. I also got Sunday Ticket Max for free.

This time no free premium channels. Sunday Ticket I was told that there is no Sunday Ticket promo available but the CSR says that availability of things like that always change so you might hit it right when you call in. The CSR did tell me that since I had free Sunday Ticket last season that he will put in for a reinstatement of it. CSR said that if I don't have it in 2 weeks to call the main customer service number and ask to have it reinstated for free. He said that he would put a note on my account about free Sunday Ticket reinstatement. Honestly I'm not counting on getting it and I can live without it if that is the case. It did not factor in my decision to accept the reconnect offer.

Offer I got:

Choice all inclusive (all inclusive meaning DVR and HD Fees)
$200 Visa Gift Card
Possible Sunday Ticket Max but I'm not holding my breath on that
$36.48 per month, 12 months no contract

I was also offered $50.48 per month for the XTRA package but I decided on Choice for $14 a month less.

Oh and one warning about online account access. My login credentials stopped working after the disconnect and reconnect. This also happened to me last year. Last year I don't think I interacted with ATT CSR's, pretty sure I dealt with a Directv person to get my account reset and it was fairly painless. This time it was about a 1 hour adventure to finally get back my account access.

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On 9/4/2019 at 6:30 PM, JaxBill said:

Yeah I've been disconnected for a month and the only thing I heard from them was to return my 10 year old equipment.  Not sure if I was blackballed because I got the ticket last year or my account had been merged over to ATT system or what.

My conspiracy theory is they bought DirecTV to run it into the ground and remove a competitor and they want to promote ATT TV over it.

Why don't you just get the new customer deals since you've been disconnected for a month? Seems pretty simple. Sign up as a new customer, wallah

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1 minute ago, Mr.Pack said:

Why don't you just get the new customer deals since you've been disconnected for a month? Seems pretty simple. Sign up as a new customer, wallah

Because I don't want to sign a 2 year agreement. 

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24 minutes ago, JaxBill said:

Because I don't want to sign a 2 year agreement. 

Just pull an AB at the end of the first year and force your way out to Dish or something.

 

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On 9/6/2019 at 10:45 AM, cap'n grunge said:

Called 855-267-4160 and spoke to Stacey Sumner. Sounded like a call center. Said I received a winback email to call this number.

My current service after discounts fall off:

Xtra 101.99

Regional sports fee 1.80

HBO 17.99

3 TVs equipment 36.00

Total 157.58 plus tax

Offered me $60/mo for 12 months.

Asked if I wanted to keep HBO. Said yes. Asked her if any offers for free movies channels. None.

Asked about Sunday Ticket Max. Gave to me for free.

Asked about gift cards. Yes I qualify for $200 gift card.

Bill is $97.78 a month.

Asked if there were any more discounts I could get to bring price down. She said no. Also said I called at right time because $60 discounts were even going to go away soon.

I think others probably got a little better deal with free movie channels but I'll take it. Was a quick and easy 10 minute call. I did have to ask for things though whereas in the past they just offered everything.

Last year I got an unbelievable deal of $155 credits a month for 12 months. I did have to pay full price for Sunday Ticket though. I havent had a bill since like February. 

Now to watch and make sure they follow through. Oh yeah no contract. Maybe I'll call back in a few months and ask if their are any other discounts or free movie channels. I bet if I waited until actual disconnect I could have squeezed a little more but it's done.

Got the email yesterday that says they miss me and to call the number I already called above to get their best offer.

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FWIW, I got my bill after my disconnect date and renegotiation.  I have $120 in credits each month for next 12 months.  My current bill does have me paying Sunday Ticket in full and I'm on 3rd of 6 payments.  Net payment this month is $47, but by my calcs, I'll have credit on my account each month after that.  If this holds, I'm happy. 

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Set up disconnect yesterday for 9/16. They only offered $5 off for 12 months and free Sunday Ticket and the rep didn't seem to care much that I was cancelling the service.

Got a call this morning from 410-919-2969 and the rep started her offer mentioning the $200 gift card, free Sunday Ticket etc but stopped mid sentence and said "Oh your account is still active?... I can't offer these promotions until your service is officially disconnected" She said she would call me back the day after the disconnect on 9/17. We'll see I guess. It may explain why some people here aren't getting much of an offer if calling in before the service is disconnected.

I miss the old days when this was an easy call to the 800 number.

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1st Sunday with Redzone channel and Scott Hansen. I miss Andrew Siciliano, I didn't know redzone channel was different with DirecTV. Not sure how they run these "redzone offices" but DirecTV's with Siciliano felt superior in terms of switching games quicker and interrupting non-action to show us something. Seems they are more on the ball with Siciliano and DirecTV. Maybe just perception and takes some getting used to Scott Hansen and non-DirecTV redzone.

That said, I can live with it considering the crap DirecTV has pulled on me since AT&T bought them:

  • 2017 A rep decided to activate the service and put me in a new contract without any permission - all I did was call to ask what promos were available after I shut off service. Finally resolved with "office of the president of AT&T", no contract and about $45/mo with Sunday Ticket and 2 DVRs and HBO.
  • 2018 They could not have cared less when I shut off the service. First rep argued I was in contract until 2019 (total bs, after 17 years I know better than to get in contract). Escalated enough and DTV acknowledged I was not in contract. Told me to recycle the DVRs. I never got a winback call, I found a number here (thanks FBG FFA) and negotiated to $40/mo for the same service.
  • 2019 Shut off the service. Nobody cared. No winback call or email. Told to mail the DVRs back within 10 days. Case closed. Rep might as well have just said "good riddance, we don't care if you sub or not". Fwiw, I am as polite as can be when I make these calls. I don't demand, I am never rude. The rep seemed truly annoyed at me for calling at all.

I would have thought that DirecTV's expenses to allow my DVR to receive a signal were a 'sunk cost' for them. They would be better off getting only $20/mo from me than absolutely nothing and losing another long term customer. I can't think of another company that went from top tier customer service/retention to completely terrible CS and indifferent reps in such little time.

Truly curious what AT&T's intention was when they bought DTV. A dying industry where people are cutting the cord left and right, and they make such little effort to retain their customers. Maybe just too large of a company now and changed all the call centers to this "Mas Tech" place which I have had nothing but terrible/indifferent service when calling in.

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4 hours ago, cap'n grunge said:

Got the email yesterday that says they miss me and to call the number I already called above to get their best offer.

Just sent me the same email again to call the number. I'm tempted to just to see if they have more to offer but I'm afraid they would screw up what I already got.

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Called the winback to confirm previous offers, which I already had online in my account. Asked if they had any deals for movies that I wasn't offered before. Said couldn't help me as I wasn't a winback customer anymore. Told to try customer service as they are always running deals. Tried the chat online and they had nothing for HBO but gave me 3 months of Showtime, Cinemax, Starz, movie pack, and sports pack for free. Just need to remember to cancel.

Looks like it also lowered my bill $5.97 a month for the 3 months because of the way they are billing my current HBO as part of the package deal. 

Edited by cap'n grunge

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AT&T to lose 1.1 million TV subscribers as DirecTV continues nosedive

 

Quote

To get back on track, AT&T is banking on its new AT&T TV streaming service, which is different from AT&T TV Now despite having a nearly identical name. Unlike AT&T TV Now, AT&T TV has two-year contracts, prices that rise automatically after a year, fees for activation and early termination of service, a Regional Sports Fee, and "certain other additional fees and charges."

 

It's not clear to us why customers who ditched DirecTV or U-verse would be tempted by a streaming service that recreates the annoyances and pricing structure of traditional cable and satellite TV services

:lmao:

 

And for you folks that did get a deal:

Quote

AT&T said its 2020 performance should also be helped by higher per-customer revenue because it's limiting the discounts available to subscribers.

 

  • Laughing 2

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