flapgreen
Footballguy
You actually called the retention number after it was cut off and they still didn't offer you anything?
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Can you negotiate with DirecTV? (1 Viewer)
- Thread starter oukurt
- Start date
Yeah. Called and all they offered was 3 free months of HBO or something . No thanks.
flapgreen
Footballguy
If they do that to me, I'll definitely leave it cut off. Was supposed to be cut of yesterday but still on.
skol asylum
Footballguy
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nirad3
Footballguy
flapgreen
Footballguy
Drunken knight
Footballguy
finally got the email where i can claim the gift card. still will take a few weeks, but it is in process.couldn't find a reward for my account...
will have to call tonight
⚡DEADHEAD⚡
Footballguy
Two phone calls, chatbox, and I'm still getting nowhere. This isn't quite the experience it once was. Time to think hard about alternatives. Current bill is around $415/month for TV, mobile and internet.
notoriousbill
Footballguy
LOL I got a gift card over a month ago and used it. Now, I get an email to claim "my gift card". I am not sure they know what they are doing....
skol asylum
Footballguy
Got my gift card and activated it.
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mozzy84
Footballguy
jesus man that sounds super high, My DTV and internet doesn't even crack $175. Cancel and call the winback number if you want something decent. the old days of calling and saying the wife wants to cancel if you don't give me stuff seems to be over.
⚡DEADHEAD⚡
Footballguy
DTV is about $160 (includes NFL Ticket). Internet is $40. Cell for two persons is $215 (includes paying off two phones so that expense will go away soon).mozzy84 said:
So i fussed a little bit and customer retention transferred me to "VIP" customer service. Just another layer to try to get to. Got $35 off/month, free Ticket for rest of year, and a $200 GC. Good but not great. But I'm in for another 12 month contract. Who knows what we'll do next year.
mozzy84
Footballguy
Tusken Raider
Footballguy
Long post, but a "success" story...
Background: Aside from a 2-year stint with Comcast, I've been with Directv for 20+years. Haven't been under a contract for several years. My channel package is the Xtra ($125/mo., includes most channels with the exception of premium movies). One main receiver and 2 wireless Mini-Genie receivers for the bedrooms. I also have Netflix and just signed up for Disney/Hulu/ESPN+ package for $12.99/month.
Every year for about the past 10, I've made the call to have promotions applied to not pay full-price for the service. I speak to a retention agent and nicely but firmly ask to have my bill lowered to keep me happy. I always do my homework to see what promos DTV and Comcast are offering. DTV typically offers me $40 off/month for 12 months, and occasionally will throw in Sunday Ticket. I'm good with this routine to save some bucks, and to keep from having to switch services/billing/equipment.
Last month, I had my roof replaced and decided not to have my dish remounted there. The day the roofers showed up, I signed up for a trial of YoutubeTV. Pretty nice, as it had most of what I watched. Then I tried Hulu Live TV. Less channels than YoutubeTV, but about the same for me. I decided that could live with either one for the going rate of $49/$45 per month, vs my $140/monthly DTV bill.
I called Directv to set up cancellation, and said "cancel service" at the voice prompt. I was ready to pull the plug, and told the agent my reasons for doing so (since I already had the streaming service set up and running, it made my decision pretty easy). She was very customer service-oriented, and asked why I was leaving after so many years. I explained that it was basic economics, and cited the pricing of the two streaming services above. I was ready to cut the cord.
But then I had a thought: if DTV could match the streamers' offer, and remount my dish on a pole at no charge, I'd stay. So I flat out pitched that idea to her. She said that my offer would be no problem, and offered me $60/month pricing for my current channels for a year, and free re-mounting of my dish on a pole. Nothing out of pocket for me. I asked for the remainder of Sunday Ticket, but she said she wouldn't be able to (no biggie for me, as I usually watch the Sunday games in the background while I'm tooling around the house anyway. ST is usually just a throw-in for me, as I've had it off & on for years and never paid for it). Best of all: no new contract.
The day of the installation, the technician called 10 minutes before he was scheduled to show and asked if the underground lines had been marked ("Call Before You Dig"). They hadn't been, so he said he couldn't do the install. I called back and rescheduled (after complaining some, I got a one-time $20 credit applied for "no-show" of tech.) The rescheduled installation tech a few days later showed up without a mounting pole (another phone call from me yielded a 2nd one-time $20 credit). The 3rd installer got it right, installed a new dish where I requested in my side yard in a very good subtle location; he also provided & buried the cable inside some PVC-type protective pipe at my request. Since I had free Youtube, then Hulu, I never missed a beat from being able to watch any shows.
So for the next 12 months, I'm paying about half of what my bill typically would be without any promotions. The missed installs were a pain to deal with, but I intentionally scheduled them when I was planning on being home all day to do some work anyway.
Bottom line: if you're not under contract, and are prepared to actually leave DTV, you hold the cards. Be firm but nice & professional when talking with the cancellation/retention agent, and tell them what you're looking for. They can usually take care of you.
Good luck!
Background: Aside from a 2-year stint with Comcast, I've been with Directv for 20+years. Haven't been under a contract for several years. My channel package is the Xtra ($125/mo., includes most channels with the exception of premium movies). One main receiver and 2 wireless Mini-Genie receivers for the bedrooms. I also have Netflix and just signed up for Disney/Hulu/ESPN+ package for $12.99/month.
Every year for about the past 10, I've made the call to have promotions applied to not pay full-price for the service. I speak to a retention agent and nicely but firmly ask to have my bill lowered to keep me happy. I always do my homework to see what promos DTV and Comcast are offering. DTV typically offers me $40 off/month for 12 months, and occasionally will throw in Sunday Ticket. I'm good with this routine to save some bucks, and to keep from having to switch services/billing/equipment.
Last month, I had my roof replaced and decided not to have my dish remounted there. The day the roofers showed up, I signed up for a trial of YoutubeTV. Pretty nice, as it had most of what I watched. Then I tried Hulu Live TV. Less channels than YoutubeTV, but about the same for me. I decided that could live with either one for the going rate of $49/$45 per month, vs my $140/monthly DTV bill.
I called Directv to set up cancellation, and said "cancel service" at the voice prompt. I was ready to pull the plug, and told the agent my reasons for doing so (since I already had the streaming service set up and running, it made my decision pretty easy). She was very customer service-oriented, and asked why I was leaving after so many years. I explained that it was basic economics, and cited the pricing of the two streaming services above. I was ready to cut the cord.
But then I had a thought: if DTV could match the streamers' offer, and remount my dish on a pole at no charge, I'd stay. So I flat out pitched that idea to her. She said that my offer would be no problem, and offered me $60/month pricing for my current channels for a year, and free re-mounting of my dish on a pole. Nothing out of pocket for me. I asked for the remainder of Sunday Ticket, but she said she wouldn't be able to (no biggie for me, as I usually watch the Sunday games in the background while I'm tooling around the house anyway. ST is usually just a throw-in for me, as I've had it off & on for years and never paid for it). Best of all: no new contract.
The day of the installation, the technician called 10 minutes before he was scheduled to show and asked if the underground lines had been marked ("Call Before You Dig"). They hadn't been, so he said he couldn't do the install. I called back and rescheduled (after complaining some, I got a one-time $20 credit applied for "no-show" of tech.) The rescheduled installation tech a few days later showed up without a mounting pole (another phone call from me yielded a 2nd one-time $20 credit). The 3rd installer got it right, installed a new dish where I requested in my side yard in a very good subtle location; he also provided & buried the cable inside some PVC-type protective pipe at my request. Since I had free Youtube, then Hulu, I never missed a beat from being able to watch any shows.
So for the next 12 months, I'm paying about half of what my bill typically would be without any promotions. The missed installs were a pain to deal with, but I intentionally scheduled them when I was planning on being home all day to do some work anyway.
Bottom line: if you're not under contract, and are prepared to actually leave DTV, you hold the cards. Be firm but nice & professional when talking with the cancellation/retention agent, and tell them what you're looking for. They can usually take care of you.
Good luck!
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Drunken knight
Footballguy
Johnny Rock
Footballguy
notoriousbill
Footballguy
I received and used noth $200 GCs. Will still cancel when NFL season ends.
flapgreen
Footballguy
Finally called back and had to get cut off again. No offers and it's completely cut off now. I'll wait to get the boxes in the mail.
flapgreen
Footballguy
I did this. Got no offers. Wasn't planning on getting it cut off or keeping off, but I'll do it if I get no offers when I get the boxes on the mail and call back.
gianmarco
Footballguy
This is my story as well almost exactly. I told them what it needed to be at and the guy made it happen. My current bill is $30/month. I'll do the same thing next year. I have no problem switching to YTTV if it doesn't work.
Drunken knight
Footballguy
flapgreen
Footballguy
Mr.Pack
Footballguy
Well looks like I'm jumping back in the pool. The wife can't stand Spectrum and I have no interest in AT&T.
I'm going to try a couple of the numbers and I'll report back. I've been without DitrecTV since April when I moved and couldn't have it, hoping to get some type of winback deal. Best they would do online chat today was $95/mo for the Xtra package and a $100 GC
I'm going to try a couple of the numbers and I'll report back. I've been without DitrecTV since April when I moved and couldn't have it, hoping to get some type of winback deal. Best they would do online chat today was $95/mo for the Xtra package and a $100 GC
flapgreen
Footballguy
Hoooooly ####. Just spent an hour on the phone trying to sign back up. Got cut off last weekend and called the 888 number to get a new deal but what a freaking headache and drawn out process. I'll get into the details later but this is what I got. $96/month
Internet 300
Xtra Package
$100 credit to my account.
$100 gift card
3 months movie channels
Late in the season so I didn't bother bringing up Sunday Ticket. No idea why but they're sending out a technician to the house next week for internet and satellite. I told them I never got the internet cut off and the satellite receiver is still hooked up like it was before, but they seemed to have no idea what that meant.??? No charge for a tech tk come out but no idea why they need to come back again.
Internet 300
Xtra Package
$100 credit to my account.
$100 gift card
3 months movie channels
Late in the season so I didn't bother bringing up Sunday Ticket. No idea why but they're sending out a technician to the house next week for internet and satellite. I told them I never got the internet cut off and the satellite receiver is still hooked up like it was before, but they seemed to have no idea what that meant.??? No charge for a tech tk come out but no idea why they need to come back again.
Mr.Pack
Footballguy
Called Friday around 3ish, spent a half hour trying to understand the woman got all the way through to setting up an install...... Said she was having computer problems and would call me back in 15-20 minutes........ No call, shocking I know. Sunday I called back and no record of my call...
Got someone I could actually understand and she was quick and to the point, was set up in about 15 mins. Shockingly she honored the deal I told her I was offered. Xtra, 2 TV's for $80/mo, $200 GC, HBO for a yr. Not great but I can live with it
fantasycurse42
Footballguy Jr.
I dropped them officially this year after a roughly 15 year run - initial offer was meh and I had just had it with them, didn't feel like going through the motions again... Figured I'd give a streaming service a shot. Playstation Vue on a Fire device is TERRIBLE! Not bad on Apple TV devices, but man, huge downgrade.
I'm gonna drop Vue next month and switch to another, either Sling or Youtube TV most likely. I'll update the experience, but on my first streaming service go round, sadly DTV>>>>>>>Playstation Vue.
Oh, and ####### DirecTV keeps sending me bills for unreturned equipment. I took my antiquated garbage over to the UPS Store per their instructions, have a tracking number, yet 2 months later, still, they keep sending me notices for $200. I've called and prob donated 2 hours of phone time with these #######s and nobody can do anything. If I wind up in collections for this, I'm suing them for like $12 Gazillion dollars.
I'm gonna drop Vue next month and switch to another, either Sling or Youtube TV most likely. I'll update the experience, but on my first streaming service go round, sadly DTV>>>>>>>Playstation Vue.
Oh, and ####### DirecTV keeps sending me bills for unreturned equipment. I took my antiquated garbage over to the UPS Store per their instructions, have a tracking number, yet 2 months later, still, they keep sending me notices for $200. I've called and prob donated 2 hours of phone time with these #######s and nobody can do anything. If I wind up in collections for this, I'm suing them for like $12 Gazillion dollars.
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flapgreen
Footballguy
The whole process is so confusing now. Hard to even find on your account what your signed up for. Right now, it says I have $170 credit on my account. - $42 due on December 25.
Final agreement last week.
$96/month
Xtra Package
Internet 300
3 months of movie channels.
$100 credit to account
$200 gift card. Already got the email and claimed the card.
So late in the season. Didn't ask for The Ticket
Really is getting to be a big hassle to deal with each year, but I'm willing to make an hour phone call once a year for the deal. TV and internet is worth $100 a month to us.
Final agreement last week.
$96/month
Xtra Package
Internet 300
3 months of movie channels.
$100 credit to account
$200 gift card. Already got the email and claimed the card.
So late in the season. Didn't ask for The Ticket
Really is getting to be a big hassle to deal with each year, but I'm willing to make an hour phone call once a year for the deal. TV and internet is worth $100 a month to us.
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flapgreen
Footballguy
I received an email to claim mine. Then I had it texted to notify me when it was being sent.
jamny
Footballguy
Just got the email and came here to check if that's something they've done before. Pretty psyched if true:
I got the email today too, in addition to the text I received a few days ago. Now convinced it is legit.
Mr.Pack
Footballguy
flapgreen
Footballguy
Mr.Pack
Footballguy
flapgreen
Footballguy
Odd. I got an email a couple days after reupping and then got a text after claiming it. Probably another month or more before I get it
John Kreese
Footballguy
These guys are unbelievable.
I did the disconnect and re-sign up dance a few months ago and got a similar deal to most here. Included in that was 3 months free of HBO, Cinemax, Showtime, etc. That promotion was expiring so I called to have that movie package cancelled as I wasn't willing to pay the regular price for it. Waited on hold forever and the guy I ended up talking to took an inordinate amount of time processing things but in the end it seemed everything was fine.
That was yesterday. Today I get a call from someone at AT&T / DirecTV retentions asking me if I could share with them why I had cancelled my service etc. The woman on the line had a pretty thick accent and I wasn't thinking of my call the previous day so I assumed she must be asking about my previous cancellation a few months back. I explain that I had cancelled the service a few months ago but accepted a retention offer to come back. She is confused and asks me to verify some info saying she cannot find a current account in my name on her end. I log in to my directv account online to retrieve the account number for her and sure enough these dumb f--ks had cancelled my entire account. I explain to her that I had only wanted to cancel the movie package and she puts me on hold. She returns and is happy to tell me she can restore my previous promotional pricing but that I would need to commit to a 2 year contract (where there was none previously). What. The. ####. Of course I refused and they are currently "investigating" what can be done. A total joke.
I did the disconnect and re-sign up dance a few months ago and got a similar deal to most here. Included in that was 3 months free of HBO, Cinemax, Showtime, etc. That promotion was expiring so I called to have that movie package cancelled as I wasn't willing to pay the regular price for it. Waited on hold forever and the guy I ended up talking to took an inordinate amount of time processing things but in the end it seemed everything was fine.
That was yesterday. Today I get a call from someone at AT&T / DirecTV retentions asking me if I could share with them why I had cancelled my service etc. The woman on the line had a pretty thick accent and I wasn't thinking of my call the previous day so I assumed she must be asking about my previous cancellation a few months back. I explain that I had cancelled the service a few months ago but accepted a retention offer to come back. She is confused and asks me to verify some info saying she cannot find a current account in my name on her end. I log in to my directv account online to retrieve the account number for her and sure enough these dumb f--ks had cancelled my entire account. I explain to her that I had only wanted to cancel the movie package and she puts me on hold. She returns and is happy to tell me she can restore my previous promotional pricing but that I would need to commit to a 2 year contract (where there was none previously). What. The. ####. Of course I refused and they are currently "investigating" what can be done. A total joke.
sho nuff
Footballguy
I think Im finally going to disconnect.
Wife insists on keeping a "home phone" line. ATT its $30 for pretty basic stuff. Im sure I need new equipment and adjustments too, but service has been spotty in most any rain storms...and my Genie DVR seems to screw up once a month (typically on a sporting event I am not home in time for the start so I record it and then the whole damn thing is messed up...skipped the first half of something the other day so I could get "live" and not deal with it).
Combine that with the decrease in customer service lately...and that they simply won't renegotiate my home phone or internet prices...its just not worth keeping direct and haggling every year.
Not a fan of comcast...but have found a better deal from them and already have a good router (and a friend who is selling me a modem he got accidentally) so Im going to end up saving about $40 per month with the same basic services. And have Redzone (well, Ill add that $10 per month in the football season) but no Sunday Ticket (Packers seem to be on TV enough for me anyway...or I can just stream and cast it to my TV when they aren't)
Wife insists on keeping a "home phone" line. ATT its $30 for pretty basic stuff. Im sure I need new equipment and adjustments too, but service has been spotty in most any rain storms...and my Genie DVR seems to screw up once a month (typically on a sporting event I am not home in time for the start so I record it and then the whole damn thing is messed up...skipped the first half of something the other day so I could get "live" and not deal with it).
Combine that with the decrease in customer service lately...and that they simply won't renegotiate my home phone or internet prices...its just not worth keeping direct and haggling every year.
Not a fan of comcast...but have found a better deal from them and already have a good router (and a friend who is selling me a modem he got accidentally) so Im going to end up saving about $40 per month with the same basic services. And have Redzone (well, Ill add that $10 per month in the football season) but no Sunday Ticket (Packers seem to be on TV enough for me anyway...or I can just stream and cast it to my TV when they aren't)
gianmarco
Footballguy
Just wanted to offer a warning:
I got a call a couple weeks ago from someone offering Starz/Showtime for 3 months and getting a $50 gift card to cover the cost. I normally hate promotions like this but figured I'll take the channels for 3 months over winter.
Just got our bill and realized I hadn't gotten any notification about the card so I just called customer service. Apparently some people in sales are making these calls and not notating the gift cards and so they are having to escalate all of this. The channels were removed and I'll be getting a refund, but just letting you guys know if you get that call I would pass on the offer.
I got a call a couple weeks ago from someone offering Starz/Showtime for 3 months and getting a $50 gift card to cover the cost. I normally hate promotions like this but figured I'll take the channels for 3 months over winter.
Just got our bill and realized I hadn't gotten any notification about the card so I just called customer service. Apparently some people in sales are making these calls and not notating the gift cards and so they are having to escalate all of this. The channels were removed and I'll be getting a refund, but just letting you guys know if you get that call I would pass on the offer.
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